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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    2

    Default Trouble getting into my account...

    I'm having difficulties logging into myaccount.turbine.com. It takes longer than it used to, then it says that the connection was interrupted. Is anyone else having this problem? If not, what should I do? I was really hoping on upgrading to VIP today. Thank you for your time.

    EDIT: Every so often I do make it through, only to be greeted with Error 21001. If anyone knows anything about this, I'd be very appreciative.
    Last edited by Ghistian; 09-29-2009 at 03:35 PM.

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    We are experiencing some very high volume on the Account Management website (due to an announcement for one of the other games). If you keep trying to log in, you should eventually be able to log in. If you're able to wait until later this evening, or tomorrow, it will probably be a smoother process.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

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