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Thread: Random crashes

  1. #1
    Community Member Schwarzie's Avatar
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    Sep 2009
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    39

    Default Random crashes

    Greetings.

    I already send a message to official Turbine Support, but maybe someone here has the same problem and can help me.

    Since last weeks patch i have random crashes. It is irrelevant if im in a group, if im in a dungeon or at the market. These crashes simply occur after i was some time in game. in 75% i get a freeze ingame and if i tab back to desktop theres a message window telling me that DDO stopped working properly. In 25% i get a bluescreen and have to reboot my comp.

    My DXdiag (pieces)
    Code:
    ------------------
    System Information
    ------------------
    Time of this report: 9/24/2009, 16:27:18
    Machine name: WIN-EG5CXIJ6N6R
    Operating System: Windows Server® 2008 Standard (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
    Language: German (Regional Setting: German)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: P35-DQ6
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz (4 CPUs), ~3.2GHz
    Memory: 4094MB RAM
    Page File: 956MB used, 7404MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
     
    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
     
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
     
    ---------------
    Display Devices
    ---------------
    Card name: ATI Radeon HD 4800 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x9440)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00
    Display Memory: 2297 MB
    Dedicated Memory: 506 MB
    Shared Memory: 1791 MB
    Current Mode: 1920 x 1200 (32 bit) (59Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver Version: 8.14.0010.0697 (English)
    DDI Version: 10.1
    Driver Attributes: Final Retail
    Driver Date/Size: 8/14/2009 03:49:38, 4629504 bytes
     
     
    -------------
    Sound Devices
    -------------
    Description: Speakers (Creative SB X-Fi)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1102&DEV_0005&SUBSYS_00231102&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 6.00.0001.1373 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 6/4/2009 02:49:08, 684312 bytes


    What have i tried so far:

    Removing the OC
    Updating my Graphics driver
    Updating Sound driver

    Nothing changed anything.

    Does anone here have a idea what to do?

    *********************
    EDIT: Im using the f2p client and later upgraded my account to VIP.
    Last edited by Schwarzie; 09-24-2009 at 10:44 AM.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Quote Originally Posted by Schwarzie View Post
    Operating System: Windows Server® 2008 Standard (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830)
    Well that O.S. is unforuntately not supported for running the game on (XP/Vista currently).

    But there have been some reports from players with ATI cards that the latest driver sets may be causing stability issues with games including DDO, I'd check into the possibility of "rolling back" your drivers a version or two and see if that helps any.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

  3. #3
    Community Member Schwarzie's Avatar
    Join Date
    Sep 2009
    Posts
    39

    Default

    Quote Originally Posted by Mirthgar View Post
    Well that O.S. is unforuntately not supported for running the game on (XP/Vista currently).
    I know, i hear that all the time. But in fact are the server systems nothing more than cut down versions of their customer OS. Basically Server2k8 is Vista without the overloaded optical **** (of course you can have it if you wish it). And no game or driver ever made problems because of the system. As soon as Windows 7 is officially supported i will go to WindowsServer 2008R2(=Windows 7 aka VistaSP2)
    But there have been some reports from players with ATI cards that the latest driver sets may be causing stability issues with games including DDO, I'd check into the possibility of "rolling back" your drivers a version or two and see if that helps any.
    Thanks, i will try this, im reading right now the thread about the Radeon crashed, propably there a link to a driver which works fine. My first and my last ATI *grmpf*

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