Wanting to upgrade, but having strange errors.

[Jagaragon]

I recently started playing D&D online and have been having a great time with it, but having come from pay to play MMO's WoW in particular. I really wanted to get all that the game had to offer and attempted to set up a subscription plan, however each time I attempt to fill in the correct billing information I receive this error.



" * The system was unable to update your billing information. Please verify your billing information and try again later. If you continue to experience this error, you may wish to try another credit card or contact your issuing bank. To request further assistance, please visit support.turbine.com. [err: 30005]
* The system was unable to update your account at this time. We apologize for the inconvenience. Please try again. [err: -2]"

Now website errors I will tolerate and fully understand, however I checked my bank account just a few moments ago and found several charges from turbine on my bank account. This puts me in an awkward mood as I'm getting charged a good deal for goods that I am being told aren't correct. I'm sorry for creating another thread for this if it has already been posted, but I simply have not had this happen before, and it makes me feel highly uncomfortable that something like that could happen. If any one has any situations like this and could tell me how to resolve it, it would be most appreciated.

[Victorie]

You're likely seeing $1 authorization holds on your card, one from each attempt to add the card to the Turbine system during the upgrade process. These are holds, not charges, and will automatically be released back to the card within a few days.

That error generally means that our billing system isn't able to verify something with your card company. Please be sure you're entering the address that they have on file for you, as well as all of the other card details correctly.

You can also call or fax the Account Management department to have them try to manually add your card. Phone options are in my signature. If faxing is more convenient, please feel free to PM me (or email the Account Management department if you can't PM) to request the fax number.