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  1. #1
    Community Member
    Join Date
    Aug 2008
    Posts
    1

    Default Downloaded full standard quality, but it still wont let me play?

    I know there are threads about this, but I'm really annoyed. I have downloaded the high quality, and the standard quality game. Both say it is the full game. There is 8gb of data in my Turbine folder. So I have installed the game, and when I go to load it up, it says it is downloading stuff. I finally get in and make a character, then it tells me it needs to download more. The manager is downloading "Beach" I have tried repairing my install and nothing new.

    So I've given up now and just leave it open to download when I'm at work. 0kb/s is my current speed, I think I've seen it up to 4kb/s at one point. Firewall is not an issue. Is there any other possible way to obtain this game? I mean a way that will get me it withing a couple days and not weeks.

    Any ideas on how to make it use the so called "full game download" that I'm sure I've wasted my bandwidth on? Why does it need to download so much when I have it all already?

    Thanks in advance.

    Again, I know there are other topics about the manager etc, but I read 2 or 3 and its not the same situation

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try exiting TDM via the white "Turbine" icon near the clock and reopening it and then after it restarts if it doesn't connect try going into the TDM options menu (button in the upper left corner) and under the "Network" tab make sure the "Interface" option is correct and under the Port number area try manually setting it to 9014, click ok and give TDM a minute or so to reconnect using those settings. If its still getting "stuck" try disabling the "Use Peer to Peer" setting as well.

    Open a support ticket if it keeps up.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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