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  1. #1
    Community Member skullzz's Avatar
    Join Date
    Aug 2007
    Posts
    401

    Default Can't get to server list after putting pw in

    Has anyone run into this problem? Especially vip member.

    I have now tried 3 times to log in and it runs through all of the retries.

    I am not even trying to sign directly into a server.

    Please let me know if there is a solution.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Check your "Add or Remove Programs" (XP) or "Uninstall a Program" (Vista) control panel option for:

    Microsoft .Net Framework 1.1
    and
    Microsoft .Net Framework 1.1 Hotfix (KB####)

    (Game needs both 1.1 and the 1.1 "service pack").

    If they're both listed try uninstalling them starting with 1.1 and then the "hotfix" and downloading and reinstalling them from the links below (if only one is listed uninstall just that one and then reinstall both):

    Microsoft .Net Framework 1.1
    The 1.1 Service Pack (Hotfix)

    Once those are reinstalled try reopening the launcher. It may be having an issue trying to check the server list though, try the steps here and the connection related one here.

    If after that it keeps up definitely open a support request if you haven't yet.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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