well i installed the game and everything then when i click on the icon nothing happens can anyone help me plz
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Thread: Plz Help Me!!!!
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09-15-2009, 01:05 AM #1Community Member
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- Sep 2009
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- 1
Plz Help Me!!!!
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09-15-2009, 01:10 AM #2Community Member
- Join Date
- Sep 2009
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- 30
Me and another person are also dealing with this situation ATM. Our post is here: http://forums.ddo.com/showthread.php?t=199934
I'm in contact with Turbine Tech Support, but it's slower than molasses...
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09-15-2009, 01:52 PM #3Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Try going into C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach (Or "DDO Unlimited" if its a newer installation) and look for the file "TurbineRegisterGDF.exe" and double clicking it. You should get four success messages to click ok on and if so relaunch the game to test. (If you get an error in one or two of the dialogs just rerun the file, also try right-clicking it and trying the "Run as Administrator" option as well).
If it keeps up though definitely open a support request if you haven't yet.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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