Every time that I try and start the game through the launcher, this is the error that I recieve that prevents me from getting further than the splash screen:
Any help?
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Thread: Launcher Error
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09-15-2009, 12:16 AM #1Community Member
- Join Date
- Sep 2009
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- 2
Launcher Error
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09-15-2009, 02:45 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Check your "Add or Remove Programs" (XP) or "Uninstall a Program" (Vista) control panel option for:
Microsoft .Net Framework 1.1
and
Microsoft .Net Framework 1.1 Hotfix (KB####)
(Game needs both 1.1 and the 1.1 "service pack").
If they're both listed try uninstalling them starting with 1.1 and then the "hotfix" and downloading and reinstalling them from the links below (if only one is listed uninstall just that one and then reinstall both):
Microsoft .Net Framework 1.1
The 1.1 Service Pack (Hotfix)
If it keeps up though once those are installed or reinstalled definitely open a support request if you haven't yet.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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09-16-2009, 05:51 PM #3Community Member
- Join Date
- Sep 2009
- Posts
- 2
That worked PERFECTLY! Thanks so much!
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