I switched toons and now I cant get in "Cleaning up old connection..." This is the second time in 3 days
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Thread: /cant log in again
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09-14-2009, 08:47 PM #1Community Member
- Join Date
- Mar 2006
- Posts
- 178
/cant log in again
Vulger Display of Power, Disposable Hero, Farbeyond Driven, VicRattle Head, Typeo Negative, Warpig, Infetious Grooves, Damageplan, Slipknott, GnR, BlkSunshine
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09-15-2009, 02:38 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Try the steps here and the connection related ones here.
If it keeps up definitely open a support request.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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