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Thread: Black Screen

  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    2

    Default Black Screen

    Ok, I am new to this game. I started by downloading and playing. I played the opening dungeon and everything was fine. Then I got the island downloaded and it ran fine. Then I waited all day to download the game and after the server selection the screen goes black and stays that way indefinately. I really want to play, can anyone help me?

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try running the "Validate & Repair" from the options menu in the main "Turbine Download Manager" screen.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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