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  1. #1
    Community Member
    Join Date
    Mar 2007
    Posts
    1

    Default can't select type of subscription, returning player

    I have updated my old credit card to my new credit card info. Shows it on my account screen. Shows me as premium member. I want to upgrade to VIp, but cant since when i go to account payment method, it keeps showing my old credit card info, and I can't select monthly opr anything. please help. I am a LOTRO lifetime member looking to come back to DDO for another go.

    thanks

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    Please try updating the credit card information by clicking the blue "Payment Method" button at the top of the page. Please be sure that you are using either Internet Explorer 7 (or IE 8 in compatibility mode) or Firefox to make updates.

    Please confirm that the system gives a green success message at the top of the page after you update. If it gives a red error message, please contact the Account Management department for assistance, and be sure to include or have the error message available.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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