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  1. #1
    Community Member
    Join Date
    Sep 2009
    Posts
    5

    Default Strangely High Latency

    Hi, I thought the server was just congested, but I've now been informed that my latency problems are not shared by everybody.

    On a cable modem connection, the numbers displayed in the latency popup are usually like so:
    sending: 200ms
    Recieving: 1600ms

    The recieving latency can vary from as high as 3000 to as low as 900, but usually stays around 1600ms. Any barrel in the game takes about 5 seconds to react to my swing.

    You guys designed the game well enough that it is still playable, but I would love to get these numbers down. Before I log on, I disable all other applications, including virus scans and registry protectors, so I'm not sure what could be causing it on my end. Also, I have played many other online games requiring good latency (such as Hellgate:London) without any problems. Any suggestions would be much appreciated!

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try the steps here and the connection related ones here. If it keeps up though definitely open a support request as troubleshooting connection issues can get more in-depth than can be done on the forums.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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