Improve customer service

[Propagandalf]

I don't want this to come across as a rant or as critical, but your customer service sucks. I have submitted not less than 2 tickets for my issues, which have gone unanswered in over a week. And for the last TWO DAYS your phone-in customer service has been nonoperational since the ticket service isn't getting my issues solved. I mean COME ON, you closed live customer service on LAUNCH DAY!? I would very much like to give you my money, I have never seen a company make that so difficult. Your competitors measure ticket response time in MINUTES, not days, and I can vouch for that being correct. Just what do I have to do to get my problems solved?

[BLAKROC]

yes but it is a critical rant.

send em an email. I am sure they are swamped with the new launch, and fyi
only VIP get live customer service if you are f2p it's email /ongame only.

[Propagandalf]

yes but it is a critical rant.

send em an email. I am sure they are swamped with the new launch, and fyi
only VIP get live customer service if you are f2p it's email /ongame only.

Which is part of my problem. My credit card number keeps getting rejected despite it working everywhere else (bank says there is no problem). My OLD EXPIRED credit card information was apparently perfectly good for them so when this issue came up, I WAS a VIP customer. My account has since been downgraded.

[captain1z]

fyi
only VIP get live customer service if you are f2p it's email /ongame only.

So how do they know your VIP when you call?

Do they ask you and if you say no Do they hang up on you ?

[Uska]

So how do they know your VIP when you call?

Do they ask you and if you say no Do they hang up on you ?

Caller ID

[Propagandalf]

This is cute. I spent not less than an hour and a half waiting on hold to talk to customer service to verify my credit card information, and still never got through. I think Turbine owes ME money now for the long distance charges. Why don't you just use existing additional credit card authentication like Verified by Visa? It works FOR THE REST OF THE CIVILIZED WORLD, nobody has to wait on hold SO I CAN GIVE YOU MY MONEY SO YOU CAN PROVIDE A SERVICE YOU ARE ALREADY PROVIDING FOR FREE. Come on, Turbine, get it together already.

[Yurtrus]

I don't want this to come across as a rant or as critical, but your customer service sucks.

hahahaha hahahahaha haahahahahahha.. still laughing... hahahahaha.. priceless!