The Account Creation page linked from the game launcher may error out due to an issue currently being investigated.
In that instance new players who need to create a Turbine account and DDO subscription can use the link below:
https://trial.turbine.com/ddo.php
If you already have an existing Turbine account but do not have a DDO subscription on that account you can contact our Accounts Management team using the form here and in the "Type of Issue" drop down menu select: "New Free Account Key Request"
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Thread: Account Creation Info:
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09-09-2009, 03:45 PM #1Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Account Creation Info:
Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
