Your submission contained an error.

**zorander33** · 09-17-2009, 12:30 AM

Originally Posted by Fraqde

Hi i had the same problem and i managed to register using http://hide-me-now.com/ so you should try it maybe it will work for you to.

Dude...i love you so much..*hugs* Got it working. For those not sure how go to the link....copy paste the D&D error page...the Fx etc etc into the bar...and click GO. Should be fine then.

**Fraqde** · 09-17-2009, 05:12 AM

Just enter the registration page adress in the box on top as you would do in a browser.

**CarbonBased** · 09-17-2009, 08:33 AM

not working for me. still getting same error msg , i got around 5 friends trying to create accounts atm no1 is able to make one.
is it possible to get some official note about this problem maybe?

**junguy3d** · 09-17-2009, 10:23 AM

The funny thing is that I could create my own account yesterday, but I can't create my brother's account on the same computer today =S.
Anyway, his ticket was sent, let's see what happens...

**Victorie** · 09-17-2009, 01:07 PM

Please be sure you're using Mozilla Firefox or Internet Explorer 7 (or IE 8 in compatibility mode) to view and make changes to Turbine websites.

You can also try clearing the cache and cookies, especially if you have already created a free account on a computer.

If none of that works, please feel free to call or email the Account Management department for assistance and they will be happy to help. They can generally resolve this type of request quickly via phone or email.

**orhanabi** · 09-19-2009, 01:33 AM

I'm %100 sure that thousands of players inside US and especially outside US are having this problem. They need the very same account to register in this forum and post their problems. If they ever happen to find this thread and read it, they won't (again I'm talking about players outside US) call the account management and only %30 of them would send an e-mail. What I'm saying is that; this is a big issue, better solve it quick : )

**Dragonoid556** · 09-19-2009, 05:56 AM

I have the same problem here creating an account to my brother, created mine last friday and worked then i tried to create an account for him saterday but couldn't also the hide me didn't work. and i am in Egypt

**Barsak** · 09-19-2009, 09:29 AM

Originally Posted by Victorie

Please be sure you're using Mozilla Firefox or Internet Explorer 7 (or IE 8 in compatibility mode) to view and make changes to Turbine websites.

You can also try clearing the cache and cookies, especially if you have already created a free account on a computer.

If none of that works, please feel free to call or email the Account Management department for assistance and they will be happy to help. They can generally resolve this type of request quickly via phone or email.

After receiving an email from you inviting me to create an account I assumed that the issue had been resolved. Sadly this is not the case and I still receive the same error message when attempting to create an account.
While trying to send the ticket as advised I found that I cannot submit it because I haven't yet created a character and have no idea which world it is on, which the ticket seems to require. Surely a ticket submission for a none-existant character should allow for the fact the character hasn't been created yet?

Incidentally, it isn't entirely clear, from the choices available, which type of issue should be chosen for a new free account submission error.

**Microcasaaleva** · 09-20-2009, 05:48 PM

I'm on Virgin Media in the UK and the way around this is:

1) Switch off WiFi on iPhone.
2) Use iPhone Safari (over 3G) to create an account
3) When you have the option click the installer of your choice and as the iPhone is attempting to download it, select the URL for editing. Copy the URL to your PC webrowser.
4) DL and run the installer as per normal.

I have noticed the background peer-to-peer installer doesn't work with virgin either but the standard installer does. So I'm assuming they block the P2P mechanism DDO uses.

I think Virgin are going to love me this month.. entire Babylon 5 from iTunes and now this..

**Barsak** · 09-21-2009, 11:46 AM

Originally Posted by Microcasaaleva

I'm on Virgin Media in the UK and the way around this is:

1) Switch off WiFi on iPhone.
2) Use iPhone Safari (over 3G) to create an account
3) When you have the option click the installer of your choice and as the iPhone is attempting to download it, select the URL for editing. Copy the URL to your PC webrowser.
4) DL and run the installer as per normal.

I have noticed the background peer-to-peer installer doesn't work with virgin either but the standard installer does. So I'm assuming they block the P2P mechanism DDO uses.

I think Virgin are going to love me this month.. entire Babylon 5 from iTunes and now this..

So now I have to go out and buy an iPhone in order to get myself a free account on DDO? Sounds a tad expensive to me! lol

**Victorie** · 09-21-2009, 01:20 PM

If you are trying to submit an email form to the Account Management department, you can leave blank any of the fields that do not apply, such as credit card details, server character is on, etc. If the form prompts an error that the information is not filled out, simply submit again and it will be processed despite the error.

**Machor** · 09-30-2009, 06:35 PM

Had same problem too also on virgin media was trying to create account via wireless conection to router although game downloaded without problem was unable to create account. so plugged in my o2 wireless broadband dongle and it worked first time i tried to create account.

spoke to friends who are also on virgin media in uk they too were unable to create an accounts gave them my laptop and connected to net via my o2 broadband dongle and again worked first time for both of them when they tried to create accounts.

so solution maybe to ask friend that you trust that is on different isp to let you use there connection to create accounts.

**Genshii** · 10-02-2009, 12:15 PM

I would just like to add to this - i'm from the UK and also on Virgin Media, i get the exact same error when trying to create an account.

I managed to do it from my office internet connection in the end.

**DarknezzRO** · 10-03-2009, 01:44 PM

I had the same issue . Creating an account on DDO official site for some of you is not an option . A possible solution could be sending a ticket (an email) with your issue . I've got a response in a few days . You will receive a key and a download page of DDO. Or if you have a DDO TURBINE account , you can login with that ! For ex. a friend of mine has created its account from 1 try . I was kinda shocked at the first time !

http://www.ddo.com/component/content...account-ticket

Hope it helps , just have patience !

**Dr_Toerag** · 10-06-2009, 07:45 PM

God bless the iPhone, which worked for me as well. I'm a UK Virgin Online subscriber with exactly the same troubles as stated above. I tried the support email message, but was put off by the massive red warning pop-ups when I tried to send it. I even tried to buy the game for the first month, but couldn't find it to buy on the DDO Store, which seemed the logical place. I couldn't make a Turbine account without buying a product as well.
All in all, you make it very hard to start playing this game, and even harder to like you afterwards.
I'd have given up if I didn't have friends who were already in game.

**ivanjeff** · 10-09-2009, 02:45 AM

I hope Turbine fixes this issue quickly. I have a lot of friends who wants to try DDO but if they have to send e-mails and wait 2 weeks for a product key(to register) I don't think they would be very happy.

I've tried to register with Firefox 3.5.3 and IE7 and nothing works. I dunno about how Turbine manages their game but registration issue is a very big issue I would think and should be fixed immediately. This error is turning people away from the game.

**Victorie** · 10-09-2009, 01:48 PM

Turbine officially supports the US, Canada, Australia and New Zealand. However we are happy to assist players from other countries. Most players, especially in our supported areas, are able to create new accounts without an issue.

If you're not able to create an account via the website, then please send an email. Be sure to select "New Free Account Key Request" as your type. We have an expedited process for sending keys for that type of request, and it does not take 2 weeks.

**E.mirchev** · 10-13-2009, 12:22 AM

Hello! i am from russia and i had the same error. i tryed all i can amagined, but nothing happend. the i tryed use my phone (like Microcasaaleva) and could create account thrue it with no problems

**Victorie** · 10-13-2009, 12:46 PM

If you're still having this problem....

Be sure you're using Mozilla Firefox (2 or preferably 3) or Internet Explorer (6/7 or 8 with compatibility mode).

If that still doesn't work you can send an email via this form:

http://www.ddo.com/component/content...account-ticket

You can enter "n/a" or "none" and "0000" for the card information and username.
Be sure that you include a valid email address spelled correctly (don't put your last name in the email field).
And be sure that you select "New Free Account Key Request" as the type. We have an expedited system for processing tickets with that type.

**vhortex** · 10-20-2009, 01:21 PM

Originally Posted by Victorie

If you're still having this problem....

Be sure you're using Mozilla Firefox (2 or preferably 3) or Internet Explorer (6/7 or 8 with compatibility mode).****

hi, i just got my new key. your new expedited system really works now.
in case you will stumble on the 2 old request. you can close it as i got a key.

i'll be trying the game now and looking to buy something in the near future.
thanks a lot.

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iPhone to the rescue

A simple solution !

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