Naming issue unresolved by in-game support

[KKDragonLord]

Like many of you, i had a list of names on my hand waiting for the server to open to get them for myself.
i snagged 9 out of 10 i had in my priorities list and assumed the tenth was taken already and cursed that i didn't try getting it on my first try.

Today the myDDO service beta has launched and i tried finding that name on the character search function.
I found it on every server, except for Cannith.

Puzzled i went in game to try getting it, but i couldn't once more. I tried adding it to my friend list (which worked on khyber) and the response i got was: "(Error): Error: *name* does not exist."

After that i decided to open a ticket, assuming it was a bug of some sort, to try getting the name for myself, after all, i followed all the lawful steps and did everything i could to rightfully get it (skipped an hour of work just for that).

well... this is my story:




Well, i was under the impression that Cannith wouldn't have any transfers, what does a "Legacy character" mean anyway?

All i want is an official response by someone whos is more than just a fast typing stealth mode GM who can actually tell me if an admin reserved this name or not.
Right now, i just feel let down being ninjaed by an admin before i ever had a real chance.