Black screen crash

[JaidaMooCow]

Random crashes anywhere from 1-30 minutes into playing. Screen flickers, goes black, can still see the mouse which changes icon like in game.

Windows 7 64bit, AMD X2 64+ 6000, Nvidia 9800gtx+ 1gb, 6gb ram.
All latest drivers.

I won't be trying to unplug my usbs, or uninstall HiD devices. I shouldn't have to.

As for Turbines accountability. It doesn't work, it's clearly not individual machines doing it. It's up to them to fix it. However, it's a free game so if we must wait, we must wait. It wouldn't hurt Turbine to at least acknowlege problems and give it's community (whos money they're trying to earn) a heads up on when/if they're going to address the problem.

[ComradeRukia]

I can't get ingame either. T_T

I'm running a dual-core processor on Win XP Professional.

[Meluki]

I was having the same BSOD issue as everyone else and I found it it seemed that the in game screen resolution can't match what my monitor is putting out in windows. I used the launcher to reset in game graphics to default, and then the game played. When I started playing around with graphics settings in game, I was fine until I set the resolution to 1920x1080, then it locked up on me. I guess i'll have to check and guess my way to the highest runnable resolution.

*EDIT*
After more tinkering I have found that by running the game in a window vs. fullscreen, you can run the game at your windows desktop resolution without it crashing. I am using Windows 7 Ultimate with NVidia GEforce 9600GT Card. I don't know if that will help anyone, but that's what I found. To recap:

1. Go to your desktop screen resolution settings and set them to 1072x680
2. Open the DDO launcher and make sure that you check the "restore in game graphics to default" under the repair tab
3. After you login and it asks you "Are you sure you want to reset the in game graphics?" select yes
4. Hopefully *fingers crossed* DDO should load.

I hope this helps somebody.
/*EDIT*

[darkvisitor]

system stats:
xp 32bit , nivida 8800gts, onboard sound, 2gig ram, 250gig hd

* intially i ran it from an account with admin rights - after choosing the the server it would go to black screen.
* I ended up turning down the hardware accelerator slider one to two notches found under the sound tab of 'dxdiag' .
you need admin right to access 'dxdiag' form the run command window.
that fix my

*that seem to work so I then a created a non-admin account to use as the play account for this game.
in this enviroment ( same system) it again went blank screen after selecting the server , i could however alt-esc to minimize to my desktop. so I terminated the program. then launched it using the 'run as " administrator account.
this allowed the game to run .
So for now it working as long as I use the 'runas' switch.

[Skanarfan]

OK I am currently running

Vista 64 Ultimate (later upgraded to Windows 7 Ultimate 64)
18 GB ddr3 RAM
I7 Lynnfield
2 - NVidia GTX 285 1GB w/ SLI (yes, I have the latest drivers)
Creative XI-FI Soundblaster card (yes, I have the latest drivers)

I run VMware (14 server class machines) while listening to music, surfing the internet, and playing WOW with no issues.

Now DDO?
Under Vista I could load and play this game for a bit, and then randomly it would lock my machine into black screen which I could only recover from by powering off and back on. Every so often I could hit ALT-F4 and the DDO app would close and I would see a pop up telling me the Graphics drivers had stopped responding, but had recovered.

So, yeah. I have been all over these forums and googled the heck out of the internet looking for a solution to this game crashing my machine. No answers. I opened a trouble ticket with the tech support and the 18 year old pimple face tech support weenie told me my sound drivers are out of date. Serious? I get a pop up telling me my graphics drivers had stopped responding, and he tells me to upgrade sounds drivers.

Anyway, sure, I upgraded them.

Problem persisted so i was told to disable UAC - it was already disabled.
Reinstall USB devices. At that point I decided to upgrade the O.S. - Vista bites.
Now with Windows 7, it crashes even more often. Sometimes it actually loads and I can play for an hour or two. Other times it just crashes on load.

Bottom line, you want people to pay too play? Support the **** you make. I had a VIP account, and was willing to spend more $ to get points to help my friends join in packs and such. No more. Turbine and the whole DDO crew can take their driver upgrades and stuff them up their black screen.

Update:
I turned all graphics settng to default, and then even turned the detail down to medium.
I then ran the game in windowed mode thinking that if it stated to crash, I may be able to do something from this mode.

Well, it crashed my machine again, and threw a blue screen. Sadly, it kept crashing my machine so hard that the blue screen couldn't even finish the dump. i feverishly tried ALT-F4 and no luck, the machine went to a black screen hang and just hung there.

[LouisDasak]

I have an BFG nVidia GTX 285 which continued to black screen on me in Vista. I nuked my drive and installed Windows 7, and it worked for a short while but low and behold it came back. I even went to an ATI 5780 in an attempt to resolve the issue but even that one started to give me a grey screen. The ATI card wasn't a good solution as my nVidia card could recover by doing a CNTRL + Alt + Del and kill the DDO in task manager. The ATI just went to a grey screen and wouldn't recover.

Finally after reading a ton of possible solutions, one suggested solution was to reinstall DirectX 9, so I just turned off DirectX 10. And whaala, my video could recover from a black screen. Now if it has a problem (which it does on occasion) I can do the old trick of Alt-Enter to make it a window, which brings back my picture in a window, then repeating to go to full screen. This was a common issue in the old days of beta and version 1. This seems to me that it points to a timing issue with the video in DirectX 10 when it times out, it can't recover at all where DirectX 9 can.

For me this is a viable solution.

[Akristorn]

I logged into the game once. Set my screen resolution in game and on computer to 1280-1024. When I logged out and in. I couldn't get back into the game. I have this problem mentioned in the first post. Black screen even the mouse goes away. I cannot log in. Can anyone help?

I have had this same issue for a while with both types of crashes, after multiple software updates for all drivers and net framework. re installs of most 3rd party software.
especially my nvidia card drivers and Dx10.
My initial problem was I couldnt see the mouse pointer when in fullscreen... simple fix.. if you cant see the mouse try switching to a windowed mode. if your screen is black youre screwed..get a new pc.

First, if you are running any recent copies of updated Vista home or Pro you have to run all applications in the install folder as admin and in XP Sp2 compatability mode. DO NOT CONFIGURE GRAPHICS IN GAME, as this will activate the bug and crash your pc or turbine. or so it seems for me
you can do this by the compatability tab in the properties window for the application icon. in other words right click and go from there. you can also get to the folder directly where all the files are located by right clicking the shortcut you use then selecting "open file location" mmmkay. then include all forms like dnd client/launcher and turbine/elevator/evoker/launcher/register.. I also set these to run as admin.
Q====~~~
and if you arent already running on the low setting for graphics already bc of these issues...I cant help you....=)

Second, sabt.

.


OK I LIED>>>> im still getting the crashes, now more intermittent than ever. like 2-3 mins.

kinda reminds me of this

http://www.kontraband.com/videos/219...ht-Stack/#show

[G0d_0f_w4r]

ok so i got mine to work by fluke i believe i run windows 7 64 bit everything else it kinda low but it can run ddo on high settings its just a regular laptop works only if ur using turbine
ok so from turbine u make sure ddo vid settings resets to default
after that get the properties of the short cut set to disable desktop composition
then go to the turbine manager then do validate/repair
after it finished clean uninstall not regular uninstall but clean then re download using the turbine and it should work and make sure your shortcut is on the desktop thing.

[Akristorn]

yeah apparently this is an ongoing thing, across multiple OS's. I have been trolling the threads on this topic for a solution but I think we're on our own right now.

**** straight, this **** goes back to 09 if you look hard enough.

[Akristorn]

I have an BFG nVidia GTX 285 which continued to black screen on me in Vista. I nuked my drive and installed Windows 7, and it worked for a short while but low and behold it came back. I even went to an ATI 5780 in an attempt to resolve the issue but even that one started to give me a grey screen. The ATI card wasn't a good solution as my nVidia card could recover by doing a CNTRL + Alt + Del and kill the DDO in task manager. The ATI just went to a grey screen and wouldn't recover.

Finally after reading a ton of possible solutions, one suggested solution was to reinstall DirectX 9, so I just turned off DirectX 10. And whaala, my video could recover from a black screen. Now if it has a problem (which it does on occasion) I can do the old trick of Alt-Enter to make it a window, which brings back my picture in a window, then repeating to go to full screen. This was a common issue in the old days of beta and version 1. This seems to me that it points to a timing issue with the video in DirectX 10 when it times out, it can't recover at all where DirectX 9 can.

For me this is a viable solution.

hmmmmm
Makes me wonder why alt+enter doesnt work in dx10?

[Akristorn]

http://news.softpedia.com/news/Downl...x-130797.shtml

and heres a nice cut and paste excerpt for ya:

The software giant explained that the problems could affect Windows Vista Service Pack 1 (SP1), Windows Vista Service Pack 2 (SP2), Windows Server 2008 and Windows Server 2008 Service Pack 2 (SP2). “The issue occurs because of a deadlock between a thread in Windows NT File System driver (Ntfs.sys) and a thread in the Autochk.exe program,” Microsoft added. “This issue may occur sometimes or every time that you start the computer. If you can load Windows successfully, apply this hotfix. If the issue occurs every time when you start the computer, contact Microsoft Customer Service and Support.”

[Akristorn]

http://support.microsoft.com/hotfix/...675&kbln=en-us


This is for Vista i86, X86 and X64 based platforms.
hope this helps, checking my email and applying hotfix.
will update after i try out ddo.

*IT didnt work!!!!!!!*

[dasungeheuer]

I doubt that fix will do much. It's for an entirely different black screen during boot.

"Black screen" in DDO is a symptom that doesn't seem to mean much beyond "something's gone 'orribly wrong!". I've read about causes as varied as:

- DDO game file corruption issues. TDM seems to be both to blame and, sometimes, the rescuer here. Stockholm syndrome, anyone?
- .NET issues - corrupted .NET, .NET with hotfix causes it, .NET without hotfix causes it (that one is really bizarre) - I wish Turbine would switch to .NET 2.0 already and alleviate the pain
- Sound driver issues (including but not limited to OpenAL issues). Not much Turbine can do about this.
- Graphics driver issues - ATI seems prone to this one, depending on model. Ditto, not much Turbine can do, other than maybe give game copies to all of ATI's QA team.
- Graphics card hardware failing. I've experienced that one on two graphics cards now, and again, there's nought Turbine can do about it.

[Akristorn]

I doubt that fix will do much. It's for an entirely different black screen during boot.

"Black screen" in DDO is a symptom that doesn't seem to mean much beyond "something's gone 'orribly wrong!". I've read about causes as varied as:

- DDO game file corruption issues. TDM seems to be both to blame and, sometimes, the rescuer here. Stockholm syndrome, anyone?
- .NET issues - corrupted .NET, .NET with hotfix causes it, .NET without hotfix causes it (that one is really bizarre) - I wish Turbine would switch to .NET 2.0 already and alleviate the pain
- Sound driver issues (including but not limited to OpenAL issues). Not much Turbine can do about this.
- Graphics driver issues - ATI seems prone to this one, depending on model. Ditto, not much Turbine can do, other than maybe give game copies to all of ATI's QA team.
- Graphics card hardware failing. I've experienced that one on two graphics cards now, and again, there's nought Turbine can do about it.

in the quote from microsoft it says if you can boot windows, and you have gotten the black screen crash, then apply this hotfix.. i know its for startup crashes, but microsoft thinks it may help part of the problem. no body can help me fix this. ive tried microsoft and my pc manufacturer. no dice.

[Akristorn]

I think I have been having the same problem as a lot of people, right after I log in I see a circular icon on the screen and then it goes black. At that point the program goes to "not responding."

After trying most of what has been posted here without any luck. So I tried disabling the sound on my computer and this seemed to make it work, although I do not have any sound. If Turbine could just come out with a sign language version of the game I would be all set.

Here is what I did:
(I am running Windows 7 64bit, but I would guess that Vista is the same.)

Right click on the speaker icon on the task bar and choose "Playback Devices"
From the Playback tab right click on your sound devices and choose "Disable" (I disabled everything.)
Click ok to make the changes and try and launch the game.

Not sure why this works, I will keep playting with things and post back if I have any luck.

My System:

Asus P6 Delux V2 Motherboard (integrated sound card.)
Intel I7 920 Processor
Nvida GTX 295
6gb Ram
Windows 7 64-bit

Good luck..
-Nomicus

it seems the reason this would work is because your audio hardware or software is conflicting with your OS, or turbine.. thats what i think.

[dasungeheuer]

no body can help me fix this. ive tried microsoft and my pc manufacturer. no dice.

With all the different causes, it's hard to narrow down for sure. That's why, in the end, it's only you who can find the cause - no one else will have the time to devote to testing all possible causes.

You said you had an NVidia card - who's the board manufacturer, and what model is it?

My personal favorite, after ruling out sound, Antivirus, DDO file corruption (this may need a re-install from full download, with TDM removed), USB, &c &c., is "card failing", especially with NVidia. That is, only if the black screen occurs randomly in game, not right at start. I had a card (8800GT) that worked great in every other game, and would only work in DDO when clocked down to stock speed - just before it failed entirely, that is. And then its RMA replacement (8800GTX+) did the same, and the RMA replacement for the RMA replacement (9800GT) finally worked.

The simplest way to test that may be to get a same-chipset (or similar-chipset) NVidia card from Best Buy, and see whether the crashes disappear. If they do, you can RMA your current card, and return the card you got to Best Buy with a reason of "changed my mind". Worked for me .

And if they don't disappear, you know at least that it wasn't a hardware issue, return the card to Best Buy, and concentrate on other causes. It's a game of elimination more than anything else.

[Akristorn]

With all the different causes, it's hard to narrow down for sure. That's why, in the end, it's only you who can find the cause - no one else will have the time to devote to testing all possible causes.

You said you had an NVidia card - who's the board manufacturer, and what model is it?

My personal favorite, after ruling out sound, Antivirus, DDO file corruption (this may need a re-install from full download, with TDM removed), USB, &c &c., is "card failing", especially with NVidia. That is, only if the black screen occurs randomly in game, not right at start. I had a card (8800GT) that worked great in every other game, and would only work in DDO when clocked down to stock speed - just before it failed entirely, that is. And then its RMA replacement (8800GTX+) did the same, and the RMA replacement for the RMA replacement (9800GT) finally worked.

The simplest way to test that may be to get a same-chipset (or similar-chipset) NVidia card from Best Buy, and see whether the crashes disappear. If they do, you can RMA your current card, and return the card you got to Best Buy with a reason of "changed my mind". Worked for me .

And if they don't disappear, you know at least that it wasn't a hardware issue, return the card to Best Buy, and concentrate on other causes. It's a game of elimination more than anything else.

cant replace card without a stupid cost, replace a vid car that works fine in every other app on my pc just for a mmorpg?
i like gaming, but not when it costs more than the game is worth to keep playing.
there is exactly 1 week left where i will keep trying, after that turbine loses another customer.
my last ditch effort involves firmware and bios.

i have a toshiba qosmio x305, 4gb ddr, nvidia 9700m gts 512 mb gfx,

Time of this report: 3/23/2010, 09:36:47
Machine name: JUSTIN-GANGSTA
Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Qosmio X305
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 4090MB RAM
Page File: 2380MB used, 5974MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 64bit Unicode

Card name: NVIDIA GeForce 9700M GTS
Manufacturer: NVIDIA
Chip type: GeForce 9700M GTS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_062A&SUBSYS_FF011179&REV_A1
Display Memory: 2285 MB
Dedicated Memory: 495 MB
Shared Memory: 1789 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver Version: 8.17.0011.9562 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2009 21:34:54, 11775080 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-456A-11CF-9357-0ADF1FC2C535}

Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1179FF78& REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6013 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 12/25/2009 12:41:34, 2229664 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.

USB Root Hub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/11/2009 00:39:52, 273920 bytes
| Driver: usbd.sys, 1/20/2008 21:47:25, 7680 bytes

[dasungeheuer]

cant replace card without a stupid cost, replace a vid car that works fine in every other app on my pc just for a mmorpg?

Toshiba Qosmio

Oh, right, it's a laptop. With a desktop, there's no cost to replace a card for testing purposes - yay for retail "no hassle return" policies. With a laptop, yeah, not so much.

Do you have the "black screen on start" or the "black screen sometime during gameplay"? If the former, there's no sense in looking for issues with the hardware.

If the latter, a few things come to mind to test.

- Make sure game files aren't corrupted. The "Validate & Repair" of TDM works sometimes, and other times it doesn't. What does work is uninstalling TDM, uninstalling DDO, deleting the DDO folder, downloading the full 5GB of DDO _without_ using TDM, and installing that.
- Check that your laptop fans aren't plugged - dust, hair, &c.
- Check that you run DDO at "native" LCD resolution. Running a higher res, in some cases even lower res, can lead to higher temperature.
- Check the clock of your 9700M GTS with something like Rivatuner. Reference clock is 530 core, 1325 shader, 800 memory. If it's factory-overclocked, clock down to reference clock and try again. [Edit - looks like X305 uses reference clock but is known to have cooling issues, see below] If it's at reference clock, try a lower clock anyway to see whether that helps at all.

[Edit] Check temperature of your GPU when this happens. Rivatuner can display the temp, too. I found a thread of people having issues with GPU reaching 95C and 100C in your model of laptop. They replaced thermal paste to bring it down to 80C and get it stable. Go figure. See here: http://forum.notebookreview.com/showthread.php?t=328469

DDO is much, much harder on hardware than any other game I've tried, including titles like Batman, Crysis, &c. Combine that with NVidia "Bumpgate" (*), which is of particular concern in laptops due to the thermal management issues, and you have yourself a potential - potential, mind you, that's why all the testing - issue.

(*) Bumpgate - bumps and underfill have different thermal characteristics in a lot of NVidia GPUs, leading to cracks due to thermal stress and eventually failure. NVidia ignored the process directives given to them by the wafer manufacturer, because they, NVidia, knew better. Ho-hum.

[Akristorn]

Oh, right, it's a laptop. With a desktop, there's no cost to replace a card for testing purposes - yay for retail "no hassle return" policies. With a laptop, yeah, not so much.

Do you have the "black screen on start" or the "black screen sometime during gameplay"? If the former, there's no sense in looking for issues with the hardware.

If the latter, a few things come to mind to test.

- Make sure game files aren't corrupted. The "Validate & Repair" of TDM works sometimes, and other times it doesn't. What does work is uninstalling TDM, uninstalling DDO, deleting the DDO folder, downloading the full 5GB of DDO _without_ using TDM, and installing that.
- Check that your laptop fans aren't plugged - dust, hair, &c.
- Check that you run DDO at "native" LCD resolution. Running a higher res, in some cases even lower res, can lead to higher temperature.
- Check the clock of your 9700M GTS with something like Rivatuner. Reference clock is 530 core, 1325 shader, 800 memory. If it's factory-overclocked, clock down to reference clock and try again. [Edit - looks like X305 uses reference clock but is known to have cooling issues, see below] If it's at reference clock, try a lower clock anyway to see whether that helps at all.

[Edit] Check temperature of your GPU when this happens. Rivatuner can display the temp, too. I found a thread of people having issues with GPU reaching 95C and 100C in your model of laptop. They replaced thermal paste to bring it down to 80C and get it stable. Go figure. See here: http://forum.notebookreview.com/showthread.php?t=328469

DDO is much, much harder on hardware than any other game I've tried, including titles like Batman, Crysis, &c. Combine that with NVidia "Bumpgate" (*), which is of particular concern in laptops due to the thermal management issues, and you have yourself a potential - potential, mind you, that's why all the testing - issue.

(*) Bumpgate - bumps and underfill have different thermal characteristics in a lot of NVidia GPUs, leading to cracks due to thermal stress and eventually failure. NVidia ignored the process directives given to them by the wafer manufacturer, because they, NVidia, knew better. Ho-hum.

i checked all those settings using the newest version of rivatuner, all stats were at minimum, i set them to ref, but still got the crash, now its when loading into the game world and i cant even play.

[Akristorn]

Product
Windows

Problem
Video hardware error

Date
3/24/2010 3:07 PM

Status
More information available

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20100323-0944.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 117
BCP1: FFFFFA800635A010
BCP2: FFFFFA6002516230
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: be657ff5-e47a-45b3-a486-2f60630dd571