Hey everyone,
Im a returning player and just updated my client. As the client finished the update i tried to log in and it just crashed.
It gave me the following message:
Code:Contents of log file C:\Documents and Settings\Robert\Local Settings\Application Data\Turbine\Dungeons and Dragons Online\Launcher\Launcher_128964569689843750.log --------------------------------------------------------------------- Launcher execution begins: 03/09/2009 1:09:28 PM 03/09/2009 1:09:28 PM Command line: "C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe" -invoker 03/09/2009 1:09:28 PM Administrator: True 03/09/2009 1:09:29 PM UAC enabled: False 03/09/2009 1:09:29 PM Mutex Created: "C:_Program Files_Turbine_Dungeons & Dragons Online - Stormreach_TurbineLauncher.exe" 03/09/2009 1:09:29 PM NHN: Initializing NHN authentication 03/09/2009 1:09:29 PM Read user settings file. 03/09/2009 1:09:29 PM Installed resources: 03/09/2009 1:09:29 PM en en English "Select a Language" 03/09/2009 1:09:29 PM 03/09/2009 1:09:30 PM Target culture: "en-US" 03/09/2009 1:09:30 PM Looking for resources in "en-US" 03/09/2009 1:09:30 PM Looking for resources in "en-GB" 03/09/2009 1:09:30 PM Looking for resources in "en" 03/09/2009 1:09:30 PM Final resource culture: "en" 03/09/2009 1:09:30 PM 03/09/2009 1:09:30 PM Resources library: 03/09/2009 1:09:30 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\en\TurbineLauncher.resources.dll 03/09/2009 1:09:30 PM FileVersion: 1.5.3461.20246 03/09/2009 1:09:30 PM AssemblyVersion: 1.5.3461.20246 03/09/2009 1:09:30 PM BuildTime: 23/06/2009 11:14:52 AM E. South America Standard Time 03/09/2009 1:09:30 PM 03/09/2009 1:09:30 PM ConfigurationSettings.AppSettings: 03/09/2009 1:09:30 PM Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 03/09/2009 1:09:30 PM DataCenter.GameName=DDO 03/09/2009 1:09:30 PM DataCenter.DefaultCenter=DDO 03/09/2009 1:09:30 PM Product.DocumentFolder=Dungeons and Dragons Online 03/09/2009 1:09:30 PM Launcher.DocumentFolder=Launcher 03/09/2009 1:09:30 PM 03/09/2009 1:09:30 PM Enter LoadPrivateFonts 03/09/2009 1:09:30 PM FontFamily "Masoch Dirach" loaded. 03/09/2009 1:09:30 PM Exit LoadPrivateFonts 03/09/2009 1:09:30 PM Trying to load splash screen from the local directory... 03/09/2009 1:09:32 PM No local splash screen image found. 03/09/2009 1:09:32 PM 03/09/2009 1:09:32 PM --------------------------------------------------------------------------------------------------- 03/09/2009 1:09:32 PM System Information 03/09/2009 1:09:32 PM --------------------------------------------------------------------------------------------------- 03/09/2009 1:09:32 PM Operating System: Microsoft Windows XP Home Edition (5.1.2600, Build 2600) Service Pack 2 03/09/2009 1:09:40 PM Language: English (United States) 03/09/2009 1:09:40 PM System Manufacturer: Hewlett-Packard 03/09/2009 1:09:41 PM System Model: Presario V5000 (ET827UA#ABL) 03/09/2009 1:09:41 PM BIOS: Ver 1.00PARTTBL 03/09/2009 1:09:41 PM Processor: AuthenticAMD x86 Family 15 Model 44 Stepping 2 (1.79GHz) 03/09/2009 1:09:41 PM Memory: 382MB RAM 03/09/2009 1:09:41 PM Page File: 538MB used, 381MB available 03/09/2009 1:09:42 PM Cipher strength: Min=40-bit, Max=128-bit 03/09/2009 1:09:42 PM .NET CLR version: 1.1.4322.2407 () 03/09/2009 1:09:42 PM Default Proxy Address: 03/09/2009 1:09:42 PM BypassProxyOnLocal: False 03/09/2009 1:09:42 PM BypassList: 03/09/2009 1:09:42 PM --------------------------------------------------------------------------------------------------- 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM Initialization status: "Logging module version data" 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM Assemblies: 03/09/2009 1:09:42 PM ModuleName: TurbineLauncher.exe 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe 03/09/2009 1:09:42 PM Comments: (RELEASE) Launches Turbine MMORPGs. 03/09/2009 1:09:42 PM FileVersion: 1.5.0.24 03/09/2009 1:09:42 PM AssemblyVersion: 1.5.3461.20293 03/09/2009 1:09:42 PM BuildTime: 23/06/2009 11:16:26 AM E. South America Standard Time 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 03/09/2009 1:09:42 PM Comments: (RELEASE) New versions of controls which properly support background images and colors. 03/09/2009 1:09:42 PM FileVersion: 1.5.0.24 03/09/2009 1:09:42 PM AssemblyVersion: 1.5.3461.20240 03/09/2009 1:09:42 PM BuildTime: 23/06/2009 11:14:40 AM E. South America Standard Time 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM Libraries: 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 03/09/2009 1:09:42 PM FileVersion: 1.1.0.0 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 03/09/2009 1:09:42 PM FileVersion: 1.0.0.0 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 03/09/2009 1:09:42 PM FileVersion: 1.1.0.0 03/09/2009 1:09:42 PM 03/09/2009 1:09:42 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchClient.dll 03/09/2009 1:09:43 PM FileVersion: 01,05,02,08001 03/09/2009 1:09:43 PM 03/09/2009 1:09:43 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll 03/09/2009 1:09:43 PM FileVersion: 1, 5, 0, 15 03/09/2009 1:09:43 PM 03/09/2009 1:09:43 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll 03/09/2009 1:09:43 PM FileVersion: 1, 5, 0, 15 03/09/2009 1:09:43 PM 03/09/2009 1:09:43 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\SelfPatch.dll 03/09/2009 1:09:43 PM FileVersion: 01,05,02,08000 03/09/2009 1:09:43 PM 03/09/2009 1:09:43 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll 03/09/2009 1:09:43 PM FileVersion: 1.7.5.3 03/09/2009 1:09:43 PM 03/09/2009 1:09:43 PM FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib1T.dll 03/09/2009 1:09:44 PM FileVersion: 1.2.3 03/09/2009 1:09:44 PM 03/09/2009 1:09:44 PM FileName: C:\WINDOWS\system32\schannel.dll 03/09/2009 1:09:44 PM FileVersion: 5.1.2600.3126 (xpsp_sp2_gdr.070425-0226) 03/09/2009 1:09:44 PM 03/09/2009 1:09:44 PM 03/09/2009 1:09:44 PM Initialization status: "Registering update wrapper" 03/09/2009 1:09:44 PM Initialization status: "Constructing data center browser" 03/09/2009 1:09:44 PM Initialization status: "Constructing alert service" 03/09/2009 1:09:48 PM Initialization status: "Constructing configuration service" 03/09/2009 1:09:48 PM Initialization status: "Constructing authentication service" 03/09/2009 1:09:48 PM Initialization status: "Constructing update service" 03/09/2009 1:09:48 PM Initialization status: "Constructing UI manager" 03/09/2009 1:09:48 PM Initialization status: "Constructing phase engine" 03/09/2009 1:09:48 PM autoPatchTimer interval: 14400000 03/09/2009 1:09:48 PM Initialization status: "Getting data centers" 03/09/2009 1:09:48 PM Current Data Center: DDO 03/09/2009 1:09:50 PM AuthServer: https://gls-auth.ddo.com/GLS.AuthServer/Service.asmx 03/09/2009 1:09:50 PM 03/09/2009 1:09:50 PM World status servers: 03/09/2009 1:09:50 PM Sarlona @ http://status.turbine.com/serverinfo...74.201.103.201 03/09/2009 1:09:50 PM Khyber @ http://status.turbine.com/serverinfo...74.201.103.141 03/09/2009 1:09:50 PM Cannith @ http://status.turbine.com/serverinfo...=74.201.106.11 03/09/2009 1:09:50 PM Argonnessen @ http://status.turbine.com/serverinfo...74.201.103.161 03/09/2009 1:09:50 PM Ghallanda @ http://status.turbine.com/serverinfo...74.201.103.171 03/09/2009 1:09:50 PM Thelanis @ http://status.turbine.com/serverinfo...74.201.103.182 03/09/2009 1:09:50 PM 03/09/2009 1:09:50 PM Initialization status: "Getting remote configuration" 03/09/2009 1:09:50 PM GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml" 03/09/2009 1:09:50 PM Configuration.AppSettings: 03/09/2009 1:09:51 PM LauncherConfig.DateTime=04/19/07 12:00 PM 03/09/2009 1:09:51 PM LauncherConfig.RefreshFrequency=15 03/09/2009 1:09:51 PM GameName=DDO 03/09/2009 1:09:51 PM Patching.ProductCode=DDO 03/09/2009 1:09:51 PM GameClient.Filename=dndclient.exe 03/09/2009 1:09:51 PM GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --rodat on --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 21600 03/09/2009 1:09:51 PM GameClient.ResetGraphicsArg= --safe 03/09/2009 1:09:51 PM GameClient.AlwaysPatchHighRes=true 03/09/2009 1:09:51 PM GameClient.HighResPatchArg= --HighResOutOfDate 03/09/2009 1:09:51 PM GameClient.RequiredVersion=0 03/09/2009 1:09:51 PM GameClient.ForwardVersion=0 03/09/2009 1:09:51 PM URL.UpdateDownload=http://downloads.turbine.com 03/09/2009 1:09:51 PM Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 03/09/2009 1:09:51 PM URL.Support=http://www.ddo.com/support/ 03/09/2009 1:09:51 PM URL.Home=http://www.ddo.com 03/09/2009 1:09:51 PM URL.Community=http://www.ddo.com 03/09/2009 1:09:51 PM URL.Account=https://myaccount.turbine.com 03/09/2009 1:09:51 PM URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2&billing[action]=5 03/09/2009 1:09:51 PM URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 03/09/2009 1:09:51 PM URL.Account.Post=https://myaccount.turbine.com/?page_id=29 03/09/2009 1:09:51 PM Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 03/09/2009 1:09:51 PM Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-F2PUp 03/09/2009 1:09:51 PM Activate.Account.BuyNow=true 03/09/2009 1:09:51 PM Threshold.Account.DaysLeft=35 03/09/2009 1:09:51 PM Activate.Account.DaysLeft=true 03/09/2009 1:09:51 PM LauncherConfig.SubscriptionRefreshFrequency=60 03/09/2009 1:09:51 PM Subscription.FreeToPlay=true 03/09/2009 1:09:51 PM URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 03/09/2009 1:09:51 PM URL.NewsFeed=http://www.ddo.com/index.php?option=com_bca-rss-syndicator&feed_id=1 03/09/2009 1:09:51 PM URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 03/09/2009 1:09:51 PM URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 03/09/2009 1:09:51 PM URL.LogoButton1=http://www.atari.com 03/09/2009 1:09:51 PM URL.LogoButton2=http://www.hasbro.com 03/09/2009 1:09:51 PM URL.LogoButton3=http://www.wizards.com 03/09/2009 1:09:51 PM URL.LogoButton4=http://www.turbine.com 03/09/2009 1:09:51 PM WorldUpdateRate=1 03/09/2009 1:09:51 PM PatchWindow=30 03/09/2009 1:09:51 PM PatchConnectRetryInterval=1 03/09/2009 1:09:51 PM DisablePatch=false 03/09/2009 1:09:51 PM EmailAddress.Errors=LauncherErrors@turbine.com 03/09/2009 1:09:51 PM TrialTokenList=StormreachGuest 03/09/2009 1:09:51 PM URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 03/09/2009 1:09:51 PM Eula.en.FilePath=en\DDO Eula - Turbine.rtf 03/09/2009 1:09:51 PM URL.BannerSource=http://ddoimages.level3.turbine.com/files/27/90/50/94/1218.png 03/09/2009 1:09:51 PM URL.BannerTarget=http://www.ddo.com/article/934/?utm_source=REFERRAL&utm_medium=LAUNCHER&utm_campaign=REFERRAL 03/09/2009 1:09:51 PM WorldQueue.LoginQueue.URL=https://launcher.turbine.com/login_queue.php 03/09/2009 1:09:51 PM WorldQueue.TakeANumber.Parameters=command=TakeANumber&subscription={0}&ticket={1}&ticket_type=GLS&queue_url={2} 03/09/2009 1:09:51 PM WorldQueue.LeaveQueue.Parameters=command=LeaveQueue&subscription={0}&context={1}&ticket_type=GLS&queue_url={2} 03/09/2009 1:09:51 PM WorldQueue.Threshold.WaitTimeMultiplier=1.00 03/09/2009 1:09:51 PM WorldQueue.Threshold.Medium=300 03/09/2009 1:09:51 PM WorldQueue.Threshold.Long=900 03/09/2009 1:09:51 PM WorldQueue.PollTimer=15 03/09/2009 1:09:51 PM 03/09/2009 1:09:51 PM Initialization status: "Getting alerts and news" 03/09/2009 1:09:51 PM 03/09/2009 1:09:51 PM Initialization status: "Opening main form" 03/09/2009 1:09:51 PM Transition to phase: InitControl 03/09/2009 1:09:54 PM Transition to phase: UpdaterSelectControl 03/09/2009 1:09:55 PM Update Option: Local Forward Version is newer than Remote ForwardVersion. 03/09/2009 1:09:56 PM Transition to phase: PrereqInstallControl 03/09/2009 1:09:56 PM Pre-requisite software NOT specified. Skipping... 03/09/2009 1:09:56 PM PrereqInstall Phase: Continue 03/09/2009 1:09:56 PM Transition to phase: PatchStatusControl 03/09/2009 1:09:56 PM Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80" 03/09/2009 1:09:56 PM Connect: Waiting 03/09/2009 1:09:57 PM Connect: Done 03/09/2009 1:09:58 PM Examine Programs: Waiting 03/09/2009 1:09:58 PM Examine Programs: Done 03/09/2009 1:10:03 PM Update Programs: Done 03/09/2009 1:10:03 PM Examine Game Data: Waiting 03/09/2009 1:10:03 PM 03/09/2009 1:10:07 PM *** Update Error 03/09/2009 1:10:07 PM 03/09/2009 1:10:07 PM An error occurred while updating the game. For more details, click "Details". For support online, click "Help". [ERROR 40000] 03/09/2009 1:10:07 PM 03/09/2009 1:10:07 PM System.Runtime.InteropServices.COMException (0x80010105): The server threw an exception. at PatchWrapper.CPatcherClass.UseTime() at com.turbine.launcher.Services.Patcher.UseTime() 03/09/2009 1:10:07 PM 03/09/2009 1:10:07 PM Examine Game Data: Done 03/09/2009 1:10:09 PM Update Game Data: Done 03/09/2009 1:10:09 PM Disconnect: Done 03/09/2009 1:10:09 PM Patching complete. Peak throughput: 0.00 KB/sec 03/09/2009 1:10:09 PM Total downloaded file patch: 0 bytes 03/09/2009 1:10:09 PM Total downloaded dat patch: 0 bytes 03/09/2009 1:10:09 PM Raising PatchComplete event... 03/09/2009 1:10:09 PM Setting current version in registry... 03/09/2009 1:10:09 PM Game client applied version stored: 0 03/09/2009 1:10:09 PM Game client forward version stored: 0 03/09/2009 1:10:09 PM Transition to phase: AuthenticationControl 03/09/2009 1:10:09 PM The last played world is Thelanis 03/09/2009 1:10:09 PM Highres Dat is up to date. 03/09/2009 1:10:09 PM ...PatchComplete events finished 03/09/2009 1:10:09 PM --------------------------------------------------------------------- End of log file
Results 1 to 2 of 2
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09-03-2009, 11:23 AM #1Community Member
- Join Date
- Dec 2006
- Posts
- 166
Cannot even log in the game. Error message
Last edited by Mirthgar; 09-03-2009 at 06:14 PM. Reason: added code tags
Gallandha Main:Selano; Alts: Phaenre; Bonno; Khazad; Montolio * Thelanis Main: Syrrion; Alts: Kaled; Aylon * Khyber Main: Toylan; * Argonessen Main: Steelcaster; Alt: Syrrion * Sarlona Main: Bonno. and many others on all these servers.
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09-03-2009, 06:17 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
On XP that one might be permissions based but the "Threw an exception" might indicate a short communication loss.Code:[ERROR 40000] 03/09/2009 1:10:07 PM 03/09/2009 1:10:07 PM System.Runtime.InteropServices.COMException (0x80010105): The server threw an exception. at PatchWrapper.CPatcherClass.UseTime() at com.turbine.launcher.Services.Patcher.UseTime() 03/09/2009 1:10:07 PM
If its keeping up though, to test if it is permissions, try making a new XP user account, setup as a "Computer Administrator" (steps here but they have you choose "Limited", in this case when you get to the point to choose the account type choose "Computer Administrator" instead). Log off of your current XP user account and log into the new one (rather than using "Switch User") and launch the game there to test.Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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