Store is blank

[kenthar22]

It doesn't matter which server I'm on (Thelanis, Cannith) or what character I use (various classes and levels), the store always looks like this.



There's also a little animated icon that appears briefly on opening, then disappears.

I've looked for and tried some suggested solutions, such as reinstalling .Net Framework 2.0. I don't use a proxy, and the other in-game windows (such as Ctrl+H for the help window) work just fine.

Any ideas? Any hints on what software the store uses (Flash? Shockwave?) so I can try different versions?

[IronChefGermany]

I've got the same issue, no matter what firewalls/anti-spyware/anti-adware/anti-virus I disable on both my system and my router. If anyone has a fix for this, please, I'd love to know seeing as I've purchased Points for the DDO Store (So I can play my lvl 9 Warforged Monk once again) and I can't even use them.

[Mirthgar]

Try going into C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach (DDO Unlimited if its a new install) and look for the "Browser" folder in there and do the steps below:

1. Right-click the Browser folder and choose "Cut"
2. Switch to the desktop and choose "Paste"
3. Relaunch DDO to have it download a new copy of Browser and its files
4. Login to character select and bring up the store (use the "buy a character slot" link)

If it still doesn't work definitely open a support request.

[IronChefGermany]

Didn't work for me, so I've opened a ticket. Thanks for trying, Mirthgar.

[Amberyll]

This procedure not only fixed the store for me, it also fixed the in-game Help menu.

Thanks

[fepskit]

Did not work here, either. I, however, get the blank black screen, rather than the nifty background scheme.

[CabooseJTS]

Try going into C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach (DDO Unlimited if its a new install)

I've tried doing that, but for some reason i don't have any folder that is remotely like that in any of my drives folders or files. i have no clue what to do, i haven't been able to access my DDO store sense update 2, have sent 3 support tickets (2 in update 2 and 1 at the start of update 3) and have reinstalled my game twice, nothing works.

i also tried doing what you said to do in your second post, Mirthgar, but that didn't work either, mainly because i don't use a proxy server, so i didn't know what to do from there.