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  1. #1
    Community Member
    Join Date
    Aug 2009
    Posts
    2

    Default BSOD on loading instances.

    Hello.
    Having this problem: at random when i enter any building or quest zone (ie ones that loads some instances area) progress line stuck at like 5%, mouse cursor is still working. I can wait any amount of time and it will be same, when i try to alt+tab - it almost instantly gives me blue screen of death, and then i must reboot my system.
    i'm using WinXP pro sp3, 4gb ram, video card ati x1950pro 256mb, and core 2 duo E4600 processor.

  2. #2
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    Try renaming your userpreferences.ini file (ie. "olduserpreferences.ini") and relaunching (it's in your "My Documents" > "Dungeons and Dragons Online" folder).


    Also post your dxdiag when you get a chance (steps how are in the 'how to get help' sticky linked in my sig)

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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