Hangs at Examine Programs

[Skye]

Ok, I can not log into the live server because I get stuck at "Examine Programs" I can play on the Lamania server with no problem.
I have tried to run the TurbineRegisterGDF file. When I run that file I get an error message saying it "loaded the patchWrapper.dll but that DLLunregisterserver failed with an error code of 0x80070005"
however I then get a prompt "DllregisterServer in PatchWrapperPS.dll suceeded"

Anyone else in this predicament? It seems to have started after the update to Lamania, which caused a lot of problems, Wednesday. Need to get this cleared up with the release coming soon.
Should I go ahead and reinstall?

[Mirthgar]

I'd give the manual command prompt steps outlined here a try, if you keep getting that error though you might need to turn off UAC (User Account Control) temporarily.

Steps to disable UAC

Disable it, reboot when prompted and after rebooting try the steps in that post again.

[Skye]

followed the instructions but got message "patchwrapper failed to load".

[Skye]

Becoming concerned here. This is not working & I would really like to be able to play. Have not been able to log into live server since last Wednesday. I have followed all of the instructions but nothing is working. I have reinstalled the game but can not play. I have uninstalled lama and TDM, nothing works.

"The module PatchWrapper.dll failed to load
Make sure the binary is stored at the specific path or debug it to check for problems with the binary or dependant .DLL files.
The specified module could not be found"

how about some direct support instead of posting to the forum which takes a day or two on the turnaround.

Launcher log

 
Launcher execution begins: 8/2/2007 7:32:15 PM 8/2/2007 7:32:15 PM
Command line: "C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\dndlauncher.exe" 8/2/2007 7:32:15 PM
Mutex Created: "C:_Program Files_Turbine_Dungeons & Dragons Online - Stormreach_dndlauncher.exe" 8/2/2007 7:32:15 PM
User settings file "C:\Users\Tracy Foster\Documents\Dungeons and Dragons Online\Launcher\LauncherUserSettings.xml" does not exist. 8/2/2007 7:32:15 PM
Target culture: "en-US" 8/2/2007 7:32:15 PM
Looking for resources in "en-US" 8/2/2007 7:32:15 PM
Looking for resources in "en-GB" 8/2/2007 7:32:15 PM
Looking for resources in "en" 8/2/2007 7:32:15 PM
Final resource culture: "en" 8/2/2007 7:32:15 PM
8/2/2007 7:32:15 PM
Resources library: 8/2/2007 7:32:15 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\en\Launcher.resources.dll 8/2/2007 7:32:15 PM
FileVersion: 1.3.2205.33047 8/2/2007 7:32:15 PM
AssemblyVersion: 1.3.2205.33047 8/2/2007 7:32:15 PM
BuildTime: 1/14/2006 6:21:34 PM Central Standard Time 8/2/2007 7:32:15 PM
8/2/2007 7:32:15 PM
Enter LoadPrivateFonts 8/2/2007 7:32:15 PM
FontFamily "Masoch Dirach" loaded. 8/2/2007 7:32:15 PM
Exit LoadPrivateFonts 8/2/2007 7:32:15 PM
8/2/2007 7:32:16 PM
Assemblies: 8/2/2007 7:32:16 PM
ModuleName: dndlauncher.exe 8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\dndlauncher.exe 8/2/2007 7:32:16 PM
Comments: (RELEASE) Launches Turbine MMORPGs. 8/2/2007 7:32:16 PM
FileVersion: 1.3.2.7 8/2/2007 7:32:16 PM
AssemblyVersion: 1.3.2204.28779 8/2/2007 7:32:16 PM
BuildTime: 1/13/2006 3:59:18 PM Central Standard Time 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 8/2/2007 7:32:16 PM
Comments: (RELEASE) New versions of controls which properly support background images and colors. 8/2/2007 7:32:16 PM
FileVersion: 1.3.2.7 8/2/2007 7:32:16 PM
AssemblyVersion: 1.3.2204.28738 8/2/2007 7:32:16 PM
BuildTime: 1/13/2006 3:57:56 PM Central Standard Time 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
Libraries: 8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 8/2/2007 7:32:16 PM
FileVersion: 1.1.0.0 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 8/2/2007 7:32:16 PM
FileVersion: 1.0.0.0 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 8/2/2007 7:32:16 PM
FileVersion: 1.1.0.0 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchClient.dll 8/2/2007 7:32:16 PM
FileVersion: 01,03,03,00058 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll 8/2/2007 7:32:16 PM
FileVersion: 1.3.2.7 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll 8/2/2007 7:32:16 PM
FileVersion: 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\SelfPatch.dll 8/2/2007 7:32:16 PM
FileVersion: 01,03,03,00058 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll 8/2/2007 7:32:16 PM
FileVersion: 1.4.3.0 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib.dll 8/2/2007 7:32:16 PM
FileVersion: 1.1.4.0 8/2/2007 7:32:16 PM
8/2/2007 7:32:16 PM
FileName: C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib1.dll 8/2/2007 7:32:17 PM
FileVersion: 1.2.3 8/2/2007 7:32:17 PM
8/2/2007 7:32:17 PM
regsvr32 /s /c PatchWrapper.dll exit code: 5 8/2/2007 7:32:17 PM
regsvr32 /s /c PatchWrapperPS.dll exit code: 5 8/2/2007 7:32:18 PM
8/2/2007 7:32:18 PM
Available resources: 8/2/2007 7:32:18 PM
en en English "Select a Language" 8/2/2007 7:32:18 PM
8/2/2007 7:32:18 PM
autoPatchTimer interval: 14400000 8/2/2007 7:32:19 PM
Current Data Center: DDO 8/2/2007 7:32:20 PM
GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndl...ver.config.xml" 8/2/2007 7:32:20 PM
ConfigurationSettings.AppSettings: 8/2/2007 7:32:20 PM
Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/2/2007 7:32:20 PM
DataCenter.GameName=DDO 8/2/2007 7:32:20 PM
DataCenter.DefaultCenter=DDO 8/2/2007 7:32:20 PM
Product.DocumentFolder=Dungeons and Dragons Online 8/2/2007 7:32:20 PM
Launcher.DocumentFolder=Launcher 8/2/2007 7:32:20 PM
8/2/2007 7:32:20 PM
Configuration.AppSettings: 8/2/2007 7:32:20 PM
LauncherConfig.DateTime=04/19/07 12:00 PM 8/2/2007 7:32:20 PM
LauncherConfig.RefreshFrequency=15 8/2/2007 7:32:20 PM
GameName=DDO 8/2/2007 7:32:20 PM
Patching.ProductCode=DDO 8/2/2007 7:32:20 PM
GameClient.Filename=dndclient.exe 8/2/2007 7:32:20 PM
GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --rodat off --language {4} --supporturl https://tss.turbine.com/TSSTrowser/t...x?GameType=DDO --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 80000 8/2/2007 7:32:20 PM
GameClient.ResetGraphicsArg= --safe 8/2/2007 7:32:20 PM
GameClient.AlwaysPatchHighRes=true 8/2/2007 7:32:20 PM
GameClient.HighResPatchArg= --HighResOutOfDate 8/2/2007 7:32:20 PM
GameClient.RequiredVersion=0 8/2/2007 7:32:20 PM
GameClient.ForwardVersion=0 8/2/2007 7:32:20 PM
URL.UpdateDownload=http://downloads.turbine.com 8/2/2007 7:32:20 PM
Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 8/2/2007 7:32:20 PM
URL.Support=http://www.ddo.com/support/ 8/2/2007 7:32:20 PM
URL.Home=http://www.ddo.com 8/2/2007 7:32:20 PM
URL.Community=http://www.ddo.com 8/2/2007 7:32:20 PM
URL.Account=https://myaccount.turbine.com 8/2/2007 7:32:20 PM
URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2&billing[action]=5 8/2/2007 7:32:20 PM
URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 8/2/2007 7:32:20 PM
URL.Account.Post=https://myaccount.turbine.com/?page_id=29 8/2/2007 7:32:20 PM
Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 8/2/2007 7:32:20 PM
Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-Purch 8/2/2007 7:32:20 PM
Activate.Account.BuyNow=true 8/2/2007 7:32:20 PM
Threshold.Account.DaysLeft=35 8/2/2007 7:32:20 PM
Activate.Account.DaysLeft=true 8/2/2007 7:32:20 PM
LauncherConfig.SubscriptionRefreshFrequency=60 8/2/2007 7:32:20 PM
URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 8/2/2007 7:32:20 PM
URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 8/2/2007 7:32:20 PM
URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 8/2/2007 7:32:20 PM
URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 8/2/2007 7:32:20 PM
URL.LogoButton1=http://www.atari.com 8/2/2007 7:32:20 PM
URL.LogoButton2=http://www.hasbro.com 8/2/2007 7:32:20 PM
URL.LogoButton3=http://www.wizards.com 8/2/2007 7:32:20 PM
URL.LogoButton4=http://www.turbine.com 8/2/2007 7:32:20 PM
WorldUpdateRate=1 8/2/2007 7:32:20 PM
PatchWindow=30 8/2/2007 7:32:20 PM
PatchConnectRetryInterval=1 8/2/2007 7:32:20 PM
DisablePatch=false 8/2/2007 7:32:20 PM
EmailAddress.Errors=LauncherErrors@turbine.com 8/2/2007 7:32:20 PM
TrialTokenList=StormreachGuest 8/2/2007 7:32:20 PM
URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 8/2/2007 7:32:20 PM
Eula.en.FilePath=en\DDO Eula - Turbine.rtf 8/2/2007 7:32:20 PM
8/2/2007 7:32:20 PM
autoPatchTimer.Enabled = True 8/2/2007 7:32:20 PM
Service Alert RSS feed loaded. 8/2/2007 7:32:20 PM
Transition to phase: AlertControl 8/2/2007 7:32:23 PM
Transition to phase: PatchStatusControl 8/2/2007 7:32:30 PM
Beginning patch process... 8/2/2007 7:32:30 PM
Initializing PatchWrapper... 8/2/2007 7:32:30 PM
productCode: DDO 8/2/2007 7:32:30 PM
language: English 8/2/2007 7:32:30 PM
patchServer: patch.ddo.com 8/2/2007 7:32:30 PM
port: 80 8/2/2007 7:32:30 PM
PatchWrapper initialized... 8/2/2007 7:32:31 PM
Starting patch process... 8/2/2007 7:32:31 PM
autoPatchTimer.Enabled = True 8/2/2007 7:32:31 PM
Updating: AxInterop.SHDocVw.dll 8/2/2007 7:32:33 PM
Updating: ControlLibrary.dll 8/2/2007 7:32:33 PM
Updating: Interop.PatchWrapper.dll 8/2/2007 7:32:33 PM
Updating: Interop.SHDocVw.dll 8/2/2007 7:32:34 PM
Updating: PatchWrapper.dll 8/2/2007 7:32:34 PM
Updating: PatchWrapperPS.dll 8/2/2007 7:32:35 PM
Updating: chatclient.dll 8/2/2007 7:32:35 PM
Updating: corestrings.dll 8/2/2007 7:32:36 PM
Updating: dndclient.exe 8/2/2007 7:32:36 PM
Updating: dndlauncher.exe 8/2/2007 7:33:00 PM
Updating: en/Launcher.resources.dll 8/2/2007 7:33:18 PM
Updating: en/README.txt 8/2/2007 7:33:42 PM
Updating: patchclient.dll 8/2/2007 7:33:42 PM
Updating: selfpatch.dll 8/2/2007 7:33:45 PM
Updating: vorbis.dll 8/2/2007 7:33:46 PM
8/2/2007 7:33:53 PM
*** Restart Required 8/2/2007 7:33:53 PM
8/2/2007 7:33:53 PM
The launcher has been updated and must restart. 8/2/2007 7:33:53 PM
8/2/2007 7:33:53 PM
Launcher execution ends: 8/2/2007 7:37:24 PM 8/2/2007 7:37:24 PM

[Skye]

Oh good, now it just stops at first load screen, opening main forms and then fades away and stops working. Have to open task manager to end program.

How about instructions to take this all the way down and start over from scratch?

[Mirthgar]

I'd definitely recommend opening a support ticket if you have not yet already, it sounds like there may be some additional system issues occurring that may be the root cause.

Usually getting stuck on Opening Main Form should be fixed by re-running TurbineRegisterGDF but if its not it may be .Net I'd try opening the "Uninstall a Program" list in the Vista control panel and looking for "Microsoft .Net Framework 1.1" and "Microsoft .Net Framework 1.1 (Hotfix)” and uninstall both of them starting with "Microsoft .Net Framework 1.1" and then the Hotfix (Which should error out, but will remove itself from the list) and then download and reinstall them:

Microsoft .Net Framework 1.1

The 1.1 Service Pack (Hotfix)

If its still not working after those are reinstalled definitely follow up with a support request ticket.

[Skye]

That did not help. Already working a support ticket but turnaround is too long. Wow turnaround is not too long, got a reply in less than 15 minutes on the last issue. Great job guys/gals really appreciate it.

What next?

[kojirodensetsu]

I'm having this exact same problem. After downloading and installing Lamania I can no longer play the main game. I have done everything that has been suggested (even uninstalled .net framework 3.5 as well as 1.1 then reinstalling the 1.1 I'm not sure what 3.5 is). I've also tried uninstalling main and Lamania and reinstalling just the main game and not Lamania. Still not working. Oh and I've had UAC disabled since I got this computer. I made a ticket a few days ago. First response was fast but pretty much just said what Mirthgar said. I responded back saying it didn't work and no reply yet. I'm getting more frustrated as the days go by.

[Skye]

I feel your pain.

[kojirodensetsu]

I've tried everything I can think of and none of my friends have any idea what to do either. The only thing I can think of that would do it would be to completely reinstall windows but I don't have a windows disk (vista came with PC, unless I can use that upgrade disk that was in with it to reinstall). So unless support can help me somehow I'm going to have to stop playing DDO not because I don't want to but because I can't.

[kojirodensetsu]

Well since there has been no word on whether or not the problem is being looked into I'm just gonna go ahead and cancel my subscription.

[Mirthgar]

Well since there has been no word on whether or not the problem is being looked into I'm just gonna go ahead and cancel my subscription.

As I posted earlier I'd definitely recommend opening a support ticket if you have not yet already, it does sound like there may be some deeper system issues occurring that may be the root cause that might require more in-depth troubleshooting than can be given on the forums.

[Skye]

Yes, open a support ticket. I've been emailing back and forth with them for the past 2.5 weeks.

[Skye]

Up to 3.5 weeks. Anyone have a viable solution? It's been 5 days since I've heard from a tech support person. Anyone still there?

[Mirthgar]

Up to 3.5 weeks. Anyone have a viable solution? It's been 5 days since I've heard from a tech support person. Anyone still there?

Skye, I asked someone to look into your ticket and it appears you were sent some replies but none from you have been received, you might want to check your spam/bulk mail folders for them just in case, I asked them to send another text only reply today as well.

[Skye]

I had replied to several last week but did not recieve a new one until today. I replied and asked if the info they needed was recieved. I'm getting the replies but it appears that may responses are being recieved by y'all.
I'll go ahead and send the report again. hopefully it will get through.

[Huxley]

Yeah, i've been having the same problem as well. It seems to have happened ever since the Lamania beta install. I'm gonna open a ticket as well.

[Huxley]

Funny, while I was typing this, I got it to work. I have tried several reinstalls but it kept getting stuck on the splash screen, or the screen would just fade out and then nothing. I uninstalled, rebooted, and reinstalled from the turbine download manager this time. So far I've only been able to get into character creator (all I have downloaded) but considering that I couldn't even get to a log in screen before, I'd say its good progress.
GL

[rippednbuffsbc]

I had the same problem..what solved it for me was:
1) Goto "Documents"(vista) or "My Documents"(winxp) folder & then your "DungeonsDragonsOnline" folder
1) Delete the UserPreferences.ini file in your DungeonsDragonsOnline folder in your Documents/MyDocuments folder
2) Rerun TurbineLauncher & click "NO" when it asks you to enable Directx10 graphics..game will then work..if not, reboot & try it follow the same steps (it may need a fresh reboot)

It seems Directx10 & the prompter is causing it to hang.. only by disabling Direcrtx10 did it work (after rebooting)

Try it & tell me if it solves it for you

==
~ RippednBuff, former level 126 Archmage from Leafcull/Asherron'sCall (saying "Hi!" to my old long-lost friends)
Khyber server

www.myspace.com/MartialArts
MartialArts@myspace.com