When I logged into my account today I was missing the following Turbine points for which I qualify.

Code:
Played in Beta                  250
Used DDO Store in Beta         	250
Subscriber on July 31st         999
VIP & Played Less Than 1 Year 	400
I have one account, but two subscriptions (for some reason), my normal subscription and a beta one. I went back and logged into the game under the same account but used the beta subscription. It had 500 points, presumably from beta participation.

When I talked to customer service last week, they said my account looked fine, but to contact them again if my points didn't show up.

So, my questions are:

  1. What do I need to do to get the 500 points moved to my live VIP subscription?
  2. What do I need to do to get the remaining 1399 points on my VIP subscription?
  3. What do I need to do to get the beta subscription removed from my account to prevent future problems?


Thanks.