Account Management Contact

[chaossdragon]

Nevermind....

[dopey69]

Ok, a friend of mine is trying to renew his account and can not remember his password/email. I've dug through the support FAQs and Knowledge base... and ALL it does is tell me to CONTACT account management... but here is the kicker.

YOU CAN'T!!!

it all redirects to the freaking knowledge base!!!

Someone please give me the stupid AM email or some WORKING link that he can use to submit the required info (which he has on hand) to sort out his problem...IE this info...

Who do I contact if I forgot my Username?

 
When you initially registered your account, you a received confirmation email. This confirmation email included your Username. Also, please be aware that the Username and Password that you use to log into LOTRO is the same Username and Password used to log into myaccount.turbine.com!
 
Please contact Turbine Account Management if you have forgotten your Username and cannot retrieve the confirmation email.

When contacting Turbine Account Management, please provide as much of the following information as possible:

    *
      first and last name on the account (required)
    *
      first and last name on the credit card on the account
    *
      last 4 digits of the credit card on the account
    *
      billing address of the credit card on the account
    *
      product key that you used to create the account (if possible)
    *
      name of character on account (if possible)
    *
      name of server that the character is on (if possible)

If you used a game card instead of a credit card, please provide the 25-digit game card that you used to create your account (if possible).

Thanks in advance, and FIX your support links!!!

service is always slow on weekends

[captbigmac]

Dear Ddo And Turbine I Would Like To Delete My Account But Don't Know How A Friend To Me To Try And Contact The Site And U Would Do It PLEASE EMAIL ME

[Victorie]

I am sorry but we cannot assist with account specific issues via the forums.

There are contact options for support in my signature. For changes to your account, please contact Account Management. If you don't have a credit card on file, enter "none" for the card holder and "0000" for the last 4 of the credit card.