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  1. #101
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    Quote Originally Posted by Tolero View Post
    Remember that the VIP monthly 500 points is based around the anniversary of your billing date, which can vary from person to person
    Which means if your billing date is at the end of every month you don't get the 500 till the end of the month basically screwing those people over for a month if I understand right.

  2. #102
    Community Member Ulurjah's Avatar
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    Quote Originally Posted by Tolero View Post
    Remember that the VIP monthly 500 points is based around the anniversary of your billing date, which can vary from person to person
    So seriously, since my billing date was 31AUG2009 (which by the way the servers were down due to this release), I will forever be 500 points behind another VIP who's billing date was 01SEP2009? This is seriously Turbine's stance on this?

    "To those, in memory still bright, Entil'Zha Veni, in Valen's Name" - Sleeping in Light

  3. #103
    Founder TreknaQudane's Avatar
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    Quote Originally Posted by Ulurjah View Post
    So seriously, since my billing date was 31AUG2009 (which by the way the servers were down due to this release), I will forever be 500 points behind another VIP who's billing date was 01SEP2009? This is seriously Turbine's stance on this?
    How are you behind? You get the same amount of points. Just because they are at opposite ends of the month , the first day compared to the last day, so long as you play the same number of months that they do, you'll always have teh same number of points from a subscription fee.
    [REDACTED]

  4. #104
    Producer Tolero's Avatar
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    Quote Originally Posted by Ulurjah View Post
    So seriously, since my billing date was 31AUG2009 (which by the way the servers were down due to this release), I will forever be 500 points behind another VIP who's billing date was 01SEP2009? This is seriously Turbine's stance on this?
    To clarify... there is no "august" grant because DDO Unlimited didn't exist in august yet. This month's grant would be for September.

  5. #105
    Community Member Ulurjah's Avatar
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    Quote Originally Posted by Tolero View Post
    To clarify... there is no "august" grant because DDO Unlimited didn't exist in august yet. This month's grant would be for September.
    And I was billed for yesterday, an unplayable day. So for as long as I remain subscribed, I'm screwed over one day. You may not view it that way ... but I do. I've paid for all of September already, except for the very last day. You have my money for all but 24 hours of the month. And as far as I'm concerned, you sorta owe me that 24 hours anyway since the game was unplayable yesterday.

    "To those, in memory still bright, Entil'Zha Veni, in Valen's Name" - Sleeping in Light

  6. #106
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    I only have 2,250 points, should have 2,999. Actually I should have even more because of retroactive favor rewards. What gives?

  7. #107
    Producer Tolero's Avatar
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    Quote Originally Posted by Ulurjah View Post
    And I was billed for yesterday, an unplayable day. So for as long as I remain subscribed, I'm screwed over one day. You may not view it that way ... but I do. I've paid for all of September already, except for the very last day. You have my money for all but 24 hours of the month. And as far as I'm concerned, you sorta owe me that 24 hours anyway since the game was unplayable yesterday.
    I think I'm confused here. The worlds didn't go down yesterday until 7am so Stormreach was still available. No one has been able to get in the servers until just now, so all the head start folks begin Unlimited at the same time.

  8. #108
    Community Member GhostNull's Avatar
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    Quote Originally Posted by Aspenor View Post
    I only have 2,250 points, should have 2,999. Actually I should have even more because of retroactive favor rewards. What gives?
    Same problem here. Have 2350, should have 2399 not including the retroactive favor rewards.

  9. #109
    Community Member ColsonJade's Avatar
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    Ok quick question. I think I know the answer to this but I have to double check.


    SO My subriction ran out in July. It had been active for over 3.5 years but had an addition to the family and decided I would just come back as a premime player. Now to get the 1500 bonus you have to have an active sub? Is that right? If so that sure is very disappointing for someone who paid a sub for a long time and to get no vet reward!
    Active: Meriam,
    Inactives: Fluorite, Bogenschutze, Merkava, Sorjak, Virgina, Heywire, Mayberry, Rhyodacite, Reepicheep
    Roving Guns

  10. #110
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    Quote Originally Posted by Aspenor View Post
    I only have 2,250 points, should have 2,999. Actually I should have even more because of retroactive favor rewards. What gives?
    Sorta same here. I have 2,250 points after logging in my highest toon. Wheres the 999 points for the July 31st reward?

  11. #111
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    Quote Originally Posted by Ash2Dust View Post
    Sorta same here. I have 2,250 points after logging in my highest toon. Wheres the 999 points for the July 31st reward?

    In the mail..... But fisrt you ahve to be a paid subscriber for 690 days, then sometime after that you will recieve a registration form. You must fill that out completly.... Then mail it.... Then 6-8 weeks after they receive your registration form, you shall receive your 999 points.

  12. #112
    Community Member Gadget2775's Avatar
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    Quote Originally Posted by Ulurjah View Post
    And I was billed for yesterday, an unplayable day. So for as long as I remain subscribed, I'm screwed over one day. You may not view it that way ... but I do. I've paid for all of September already, except for the very last day. You have my money for all but 24 hours of the month. And as far as I'm concerned, you sorta owe me that 24 hours anyway since the game was unplayable yesterday.
    Turbine is in no way obligated to provide you 24/7 access to the game. This means that when the system comes down (especially for planned updates/upgrades) they don't owe anyone anything. If they choose to comp us awesome for them, but they aren't required to.

    Found the aplicable section of the EULA....


    TURBINE RESERVES THE RIGHT, AT ANY TIME, TO MODIFY THE GAME CONTENT OR TO MODIFY, SUSPEND, OR DISCONTINUE THE GAME OR ANY PORTIONS THEREOF WITH OR WITHOUT NOTICE. YOU AGREE THAT WE WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY MODIFICATION OF THE GAME CONTENT OR MODIFICATION, SUSPENSION, OR DISCONTINUANCE OF THE GAME.

    In this case they temporarily suspended the game to update. And as stated above you agree (yes, that's what it means when you select the "I Agree" button at the end of the EULA ) that they aren't liable to you (or me, or my grandmother ) in any way shape or form.
    Last edited by Gadget2775; 09-01-2009 at 01:08 PM. Reason: Added EULA quote
    D.W.A.T: (Now with Non-Dwarf support)
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  13. #113
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    Thanks Turbine for providing free points for my beta participation! Now I can roll that warforged sorcerer without putting any real money in, see how it goes, and maybe purchace full account. Very wise player management on your side, that I can say as a game developer (a bit inexperienced yet).
    Last edited by DarthTixed; 09-01-2009 at 03:32 PM.

  14. #114
    Community Member cantcreate's Avatar
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    I started my subscruption on July 24th. I realize there is an issue with the 999 points for subcrubers prior to July 31st, but shouldn't I also have gotten 400 for VIP and played less than 1 year?

    Thanks,
    Cantcreate

  15. #115
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    well, this is all very interesting

    had a great deal of trouble getting the new version of the game downloaded and installed - had to delete everything and start over 3 times

    anyway i have no points but 25 favor after being lead to believe that if i subscribed (which is the only reason i subscribed) before unlimited started i became a VIP and would at the very least receive 500 points for subscribing - not sure i understand how the 999 point thing works and no one has those anyway

    so, do i need to dispute the subscription charge with my CC company or is there going to be 999 points at some vague point in the future?

    and why isn't it possible to automatically move points from beta over to your active account despite have different log in names as the accounts are under the same "real" name, address etc - instead of requesting it?

  16. #116
    Community Member Ariakhis's Avatar
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    Quote Originally Posted by scathson View Post
    anyway i have no points but 25 favor after being lead to believe that if i subscribed (which is the only reason i subscribed) before unlimited started i became a VIP and would at the very least receive 500 points for subscribing - not sure i understand how the 999 point thing works and no one has those anyway

    so, do i need to dispute the subscription charge with my CC company or is there going to be 999 points at some vague point in the future?
    You'll receive the 500 when it approaches your billing date (well, approaches or ON your billing date). As far as the 999 points, while no one has those yet, you will only receive those if you were active on July 31st.
    Sacrilege
    Wizard Magnus of Ghallanda
    "Of course I heal warforged... one more speedbump to help my escape can never hurt"

  17. #117
    Community Member Ariakhis's Avatar
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    Quote Originally Posted by Tolero View Post
    I think I'm confused here. The worlds didn't go down yesterday until 7am so Stormreach was still available. No one has been able to get in the servers until just now, so all the head start folks begin Unlimited at the same time.

    Tolero, any word on whats going to happen with those of us with 2006,07,08 accounts that didnt receive any points? Seems a few of us are missing that. Myself, I should have an additional 1500 points, but so far only have the Favor awarded points (not my billing date yet and didnt do beta, but have an account from 2006)
    Sacrilege
    Wizard Magnus of Ghallanda
    "Of course I heal warforged... one more speedbump to help my escape can never hurt"

  18. #118
    Community Member moorewr's Avatar
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    Quote Originally Posted by Ariakhis View Post
    You'll receive the 500 when it approaches your billing date (well, approaches or ON your billing date). As far as the 999 points, while no one has those yet, you will only receive those if you were active on July 31st.
    Also, disputing the charge with your credit card company before you've talked to Turbine Customer Service will get you exactly nowhere.
    <|| “Lasciate ogni speranza, voi ch’entrate.” ||>
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  19. #119
    Community Member Macartur's Avatar
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    In any case, my sign up date is april 2006 AND coincidently my most recent bill date was yesterday and I still just have 75 points . Im afraid to buy extra points because Murphys Law would make my due points show up 5 minutes later (or I wouldnt get them either)

  20. #120
    Community Member Ganidel's Avatar
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    Can someone give me the email for support? as I cant find it and im missing my reward points, I seem to have got my retro-active favor points but not the 2 year 1500.
    Garrum, Spellcom, Xhak, Gand, Yodel
    Reaver's Refuge Crafting.

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