When I click to download the game, both standard and high res version. Then the do you want to run or save pop up comes up like it's supposed to. But when I click save, nothing happens, and when I click run, it goes to 100% in like 3 seconds....then does nothing....
It's an HP Pavilion dv6-1050us Entertainment Notebook.
Help please!!
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08-13-2009, 06:26 PM #1Community Member
- Join Date
- Jun 2006
- Posts
- 877
New laptop and can't get game to start downloading
ARGONNESSON
Ascent
Originally Posted by Handee
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08-13-2009, 09:06 PM #2Community Member
- Join Date
- Jun 2006
- Posts
- 877
Great tech support for a returning player. lol
ARGONNESSON
Ascent
Originally Posted by Handee
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08-14-2009, 12:06 PM #3Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
I'd try clearing the cookies history and cache in your browser, also if its firefox make sure that the "always save to desktop" option isn't on, if it is it just defaults to saving files on the Windows desktop. Also if you run any download accellerators you may need to disable those.
DDO Download
Clearing files in IE:
Tools > Internet Options > General (tab) > Delete Files... (browsing history section) > Delete buttons next to "History" "Cookies" and "Temporary Internet Files".
Clearing files in Firefox:
Tools > Clear Private Data > select "Browswing History" "Cache" and Cookies"Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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