All Live Server "Closed" On Main Account

[Baeleric]

Hi there,

Here's the situation:

Firstly, I applied for the DDO:EU Beta and when my key arrived, I setup my Turbine account and activated my key.

Played the beta for a while, and decided I liked it so much I would buy the "full version" so I could play on the live servers.

I purchased a copy of the game through the Turbine store without any hassles, received my cd-key in the mail, logged onto my Turbine account and activated it. Download and install of the Hi-Res Stormreach client worked flawlessly.

However, whenever I try to start the game, all servers are "Closed" to me. It says I have "33 days of subscription left", but will not allow me to connect.

There is nothing wrong with my client, as I have recently started a new trial account to test the client, and I could connect fine. Guess I shouldn't have activated my key with the account created for the Beta >.<

Is there any way to either:

1) Enable me to play with my original account on the live servers?
or
2) Transfer the cd-key to the new trial account I have created?

[Victorie]

If the key actually applied, then you should be able to log into the Stormreach client (with 5 servers instead of just Lamannia). It is possible that the update didn't complete for some reason. You can test this by trying to add the key again to your Beta account. If it doesn't say that the key is already in use, then it didn't update the account the first time.

If it isn't used yet, then you'll need to complete the upgrade process. Agree to a payment plan for after the 30 free days (even if you just select "Game Card" and then "I don't have one now, I'll give you one later."). If it works, then you'll get a green message saying that you successfully upgraded the account. If it doesn't, you'll get a red error message (both would be at the top of the website). If it does not work, or if you have any questions about the process, feel free to contact the Account Management department. If you do receive an error message, note the error numbers if you call the Account Management department.

[Baeleric]

Thanks for the reply.

It looks like the key was applied to the account ok. I tried adding the key again and it said it was in use with error 30026. Doesn't look like the account was updated properly though.

When logging in and I am asked to "Select a subscription to play" it says that I have "32 days left". Unfortunately all servers are still closed and I can't continue.

I did exactly what you suggested when I first signed up. I chose game card for my payment plan and chose "I don't have one now, I'll give you one later." It all appeared to work the first time, no error messages were given.

I actually live in Australia, but took the hit and called the support line. After the requisite time spent on hold, the Turbine rep informed me that for some reason my account wasn't upgraded properly and the required permissions to play on the live servers had not been set. He put through a request to fix this, so fingers crossed