Transfer issue

[deathbyarsenic]

I paid for a server switch for one of my toons over 10 days ago. I have not gotten any email verification. As we speak I am on the phone... on hold... and I have been for the last 20 minutes. Took me a while to even find the #.

I would like to find out what the status of my transfer is. Even telling me how long (or an ETA) would be nice.

I am a pretty patient guy, but this is getting silly. Does it really take this long to swap a toon? I think not. If someone from turbine would contact me with the status I would be very happy.

Thank you.

[Lorichie]

it can take up to two weeks or more to transfer a toon now, so yep, it's normal. you will not be charged until the actual transfer is complete, and you'll get an email verification at that time, so you havent lost any money.

in short, yes, its normal.

R

[deathbyarsenic]

I think they should send an email verifying they GOT the request at least.

[Victorie]

I apologize, our current email system doesn't allow for email confirmations. There is a confirmation page that shows up if the request is properly submitted. The current turn around is about 2 weeks, and you aren't charged until the character is moved. You're then sent a confirmation email, just as Lorichie noted.

However, I will certainly pass along your feedback.