can't check one of my toons bank. been submiting tickets but nothing?

[inhibitor128]

Its been about a month now and I can't get in to my main toons bank. Ive been submitting tickets and bug reports but with no help. the problem is that when I use the banker to ask to check my account the innovatory doesn't show. I've waited for hours one line one time for a DM to show but no one helped. the server is Khyber and the toons name is brightside lvl 15 ranger.

[inhibitor128]

here is the history of one ticket




07/08/09 06:58 AM

The issue you have described is either not a currently known issue that the In-Game Support team can assist with, or cannot be resolved with the information you have provided. We recommend that you take a moment to submit a formal bug report, which can be done from the REPORT A BUG tab found next to the NEW TICKET tab in the HELP area where you originally created this help request. Note that we request players submit their own bugs because the bug report process automatically gathers important player information such as character name, server name, character location in-game, character level, and more. Be sure to fully review the information at the top of the bug report form to understand how bug reports are handled. - +Martyln+

06/22/09 04:11 PM its been over a week and I still can get into my bank - Brightside

06/16/09 06:05 PM bank still not working after a day - Brightside

06/15/09 05:56 PM The issue you have reported requires additional research and is being escalated for further review. We will contact you by email if we need additional information to investigate the problem, or if new details can be provided about this issue. At times, research can take several days because the In-Game Support team often works with other departments to find the appropriate resolution to your issue. Please be patient while we work to resolve this issue for you. -