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  1. #1
    Community Member
    Join Date
    Jun 2009
    Posts
    2

    Default Client Timed Out Connection

    Some info for the computers that are supposed to run DDO on the same network. Here is my equipment:

    ISP: AT&T Yahoo
    Router: D-Link DIR-655
    Computer 1: Pre-Built - Vista x64 directly connected to the router
    Computer 2: ASUS G50vt laptop - Vista x64 Wireless N under Intel adapter
    Computer 3: Dell Laptop - XP SP3 Wireless N under D-Link adapter
    Firewall: Router (turned off) and Comodo Firewall on all 3 comps

    Here's my problem. I can work DDO 100% on both Computer 1 and 2 with absolutely no problem at the same time. It just worked right away without portforwarding and exceptions, even on the router.

    I get the Client Timed Out Connection on Computer 3, even if both #1 and #2 aren't playing the game. I have turned off both Comodo and Windows Firewall. I made exceptions on the ports AND programs needed on both firewalls AND the router. In fact, I turned off the router's firewall altogether! #1 and #2 still work! I followed the directions on http://www.ddo.com/component/content...l-support-faqs . And no help as always. Knowledgebases never work. I thought they solved common problems?

    It's just so frustrating that the game won't work at all, even if leaving the comp vulnerable to any attack. Updates and logging in are fine, but not the error as stated on the topic. So, what are my options right now?

  2. #2
    Community Member
    Join Date
    Jun 2009
    Posts
    2

    Default

    Also note that I did a full Anti-spyware and Anti-virus scan. I also used CCleaner. I used the same installer as #1 and #2.

    So we can deduct a couple things with this problem:

    1. This is no ISP problem - #1 and #2 work fine

    2. This is not a router problem - #1 and #2 work fine. #2 is also wireless. The hardware Firewall is turned off, but it still works with it on with #1 and #2.

    3. This can't be a firewall problem - I took off every firewall setting possible. If you guys want, I can post screenshots.

    *** could this be?!

  3. #3
    Customer Service Representative Mirthgar's Avatar
    Join Date
    Mar 2008
    Posts
    87

    Default

    **Edit: Whoops! Wrong thread reply..

    I'd give port triggering a test on your router if you havent yet, also specifing the ports via the userpreferences.ini file on each pc may be a step to try. On each one open the 'userpreferences.ini' file in the Documents (My Documents on XP) > Dungeons and Dragons Online folder and under the [Net] section find and change the "UserSpecifiedPort" option. On computer 1 change it to 9000 (eg. UserSpecifiedPort=9000) and on 2 change it to 9007 and on 3 set it to 9013. That may keep them from "tripping over" each others connection. I'd also definitely open a support ticket as well if you havent though.

    NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.

    After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.

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