I have an odd problem... I have sound in the regular DDO but in the beta I do not. I get voice chat and intro sound but from the time I get into char selection I no longer have any sound. My sound options are realtek 97 hardware or software... I have looked through the forums and couldn't find any solutions. I find it quite difficult and irritating to play in silence *sigh* any assistance would be wonderful.
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Thread: No Sound
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06-29-2009, 04:05 PM #1Community Member
- Join Date
- Jan 2009
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- 0
No Sound
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07-01-2009, 06:30 PM #2Customer Service Representative
- Join Date
- Mar 2008
- Posts
- 87
Try renaming the userpreferences.ini file** (eg. olduserpreferences.ini) the beta and the live client share the settings out of this file though so you'll have to redo settings for both just fyi.
**It's in "Documents" (Vista) or "My Documents" (XP) > "Dungeons and Dragons Online"Knowledge Base | How to get help on the Tech Support forums | Common Tech Issues | Frequently Asked Questions
NOTE: The Customer Support forums are best for Player-to-Player help, for more direct and official support, please submit a ticket to the appropriate team via the form here.
After contacting support, log into your email webpage to add noreply@turbine.com and accountsupport@turbine.com to their "safe senders" list and your contacts list/address book. Be sure to check Spam/Junk Mail folders as well since most email providers do not let external email programs or cell phones download mail flagged this way.
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