VIP Downgrade to Free F.A.Q.

[Mikke]

If I'm a VIP and on a 6 month subscription (billed every 6 months) and I downgrade during that pay period. I understand that I remain VIP until my subscriptions run out. My question is even though I still have 'VIP' time and have effectively cancelled my account. Will I be able to buy Adventure packs while I wait for my subscription to run out? (Can I take advantage of savings <adventure Packs> that other F2P people are getting during that time?

[praetor]

If I paid for this months subscription but cancel today, will I still enjoy the benefits of VIP until my subscription runs out or will the VIP benefits disappear completely even though I still have 20 days left that I already paid for?

[Pwesiela]

If I paid for this months subscription but cancel today, will I still enjoy the benefits of VIP until my subscription runs out or will the VIP benefits disappear completely even though I still have 20 days left that I already paid for?

Did you pay for the month?

You get the month.

They're not out to steal from you, just to take your money.

[Melthus]

My daughter and I stopped playing DDO for a while, but did not downgrade to premium. However, since I was not paying attention to the game, my credit card info expired and we were downgraded to premium. I recently reactivated her paid account, but she only seems to have one bank slot. What happened to all the other slots and the items she had in them?

[Trip1eGo1d]

I learned a lot and read many corrections that the general public was misinformed to. Thanks!

[Ragespawn]

If we have multiple toons, and our account has lapsed, then downgrade, do we get a chance to get the property off each character we dont keep? ie get a chance to log in and put the toons equipment in the shared vault to be used by the toons we keep?

[Robi3.0]

If we have multiple toons, and our account has lapsed, then downgrade, do we get a chance to get the property off each character we dont keep? ie get a chance to log in and put the toons equipment in the shared vault to be used by the toons we keep?

No, You will be allowed to pick which characters you want to keep at the character selection screen once your account lapses. You will be unable to log into to any character you did not pick.

[Ragespawn]

So all their gear is gone unless I upgrade again. It says I am premium, with a catch, in my account tab.

Your subscription has been suspended due to non-payment. Please re-enter your billing information or apply a Game Card now to reactivate your subscription(s).

[Robi3.0]

So all their gear is gone unless I upgrade again. It says I am premium in my account tab.

or buy character slots.

[Ragespawn]

How would I try to contact one to try taking my chances?

[Ayra_matao]

[QUOTE=Patience;2224606]


Q. What happens to my Warforged characters?
A. If you downgrade to a Free account, you must purchase the Warforged race in the DDO store to play any existing Warforged characters.

Q. What if I have a Monk character?
A. If you downgrade to a Free account, you must purchase the Monk class in the DDO store to play any existing Monk characters.

I got a free VIP account atm, and im considering upgrading to a monthly subscription, but i have already bought bouth warfodged and favoured soul from the ddo store.
my question is if I then downgrade from a monthly fee, do i have to buy my monk, favoured soul class and warfodeg again ?

[Srozbun]

[QUOTE=Ayra_matao;3227490]

Q. What happens to my Warforged characters?
A. If you downgrade to a Free account, you must purchase the Warforged race in the DDO store to play any existing Warforged characters.

Q. What if I have a Monk character?
A. If you downgrade to a Free account, you must purchase the Monk class in the DDO store to play any existing Monk characters.

I got a free VIP account atm, and im considering upgrading to a monthly subscription, but i have already bought bouth warfodged and favoured soul from the ddo store.
my question is if I then downgrade from a monthly fee, do i have to buy my monk, favoured soul class and warfodeg again ?

You would be considered a premium player. Anything unlockable you buy from the store stays if you cancel your monthly subscription.

[Ayra_matao]

thank you

[Shinrai-ryu]

Greetings! This post answers many of the questions we have received from players about what happens if they downgrade from a VIP (subscriber) account to a Free account.

Q. What happens if I've already unlocked Drow?
A. If you've unlocked Drow as a VIP, you'll still have access to your Drow character and can continue to create new Drow, as long as you have a free slot.

Q. What happens to my Warforged characters?
A. If you downgrade to a Free account, you must purchase the Warforged race in the DDO store to play any existing Warforged characters.

Q. What if I have a Monk character?
A. If you downgrade to a Free account, you must purchase the Monk class in the DDO store to play any existing Monk characters.

Q. What about the limits on chat, mail, auctions, and gold storage?
A. As a former VIP, you won't be subject to the same limitations that a new, Free player has.

Q. What happens to my characters?
A. Your characters are never deleted by Turbine! As a VIP who downgraded to a Free player, you'll have four character slots. When you enter the game as a Free player you'll be asked which characters you wish to unlock for these slots. If you'd like to unlock an additional character, you must purchase a slot for it. However, when you purchase this slot you'll also be given the option to exchange the characters in any previously unlocked slots with any of your locked characters.

Q. What about the Turbine Points I have banked? I got them every month and have some left over.
A. Keep them. They're yours!

Q. What happens to the things I've unlocked through the Favor system?
A. Nothing happens; you'll still have them!

Q. What about items in my shared bank slot?
A. If you downgrade to a Free account, the items will go to a "withdraw only" status. You can remove them, but you cannot place any items back in unless you purchase the shared bank slot from the DDO Store.

Q. What if I decide to go back to VIP status? Do I get a credit for the things I've purchased?
A. We're sorry, but there are no refunds or credits for Free players who decide to become VIPS, so choose your path carefully before downgrading! If you’ve purchased any additional character slots above the 10 you get as a VIP, you will still have access to those slots.

Q. What happens to items I purchase if I go back and forth between Free and VIP?
A. Anything you've purchased as a Free player will still be yours if you upgrade to VIP and then back to Free.

Q. If I downgrade, what content will I still have access to?
A. You'll be able to access any content a Free player can access. Additional content will need to be purchased in the DDO Store before you can access it, even if you could access it when you were a VIP.

Okay, so even though I've paid for all my characters, and spent the time to level them up, once to go from VIP to F2P I have to rebuy the classes?! What the hell?! Keep in mind that I have been paying 14.99 a month I have to pay again?! I've paid for them, fair and square!! So, why should I have to lose them?! - Okay that is a frickin rip-off!!

Also, along with the DnD client that keeps giving hundreds of gamers the same errors over and over. Keep in mind that there are NO system changes on our part, but yeah it's OUR problem *Sarcasm*. Yes, sometimes it works, sometimes it won't. FIX IT!

You're ripping off your customers with the poor service you're (SUPPOSE TO) offer them. If this continues me, my friends, and my guild WILL go to F2P. Yes, you can afford to lose a few dozen people, but if this problem keeps reoccuring we will not be the only ones who will quit...

[Skinned]

If I buy a couple adventure packs, 32 point builds, etc, and upgrade to VIP, then eventually downgrade for whatever reason, will I still have the content I purchased as premium user or will I have to buy that again?

[Sir_Noob]

If we have multiple toons, and our account has lapsed, then downgrade, do we get a chance to get the property off each character we dont keep? ie get a chance to log in and put the toons equipment in the shared vault to be used by the toons we keep?

No, You will be allowed to pick which characters you want to keep at the character selection screen once your account lapses. You will be unable to log into to any character you did not pick.

or buy character slots.

Do these characters become available if you delete one of the currently available characters?

As an example, I have 20 slots(having purchased 10), I downgrade.
That means I should have 14 characters I can choose from.
Is it possible that I can pillage and delete the toons I truly do not want after I downgrade, eventually gaining availability to all 20 toons providing I have deleted 6 of them to get down to my new level of 14 toons?

Or am I forced to choose 14 toons right away and lose access to the other 6 forever?

[boomeranky]

o.O It feels so cold around here, like on a graveyard at 0am ... must be something necromantic happening around this place...

Do these characters become available if you delete one of the currently available characters?

As an example, I have 20 slots(having purchased 10), I downgrade.
That means I should have 14 characters I can choose from.
Is it possible that I can pillage and delete the toons I truly do not want after I downgrade, eventually gaining availability to all 20 toons providing I have deleted 6 of them to get down to my new level of 14 toons?

Or am I forced to choose 14 toons right away and lose access to the other 6 forever?

The maximum of char slots you can have is 30 (http://compendium.ddo.com/wiki/Account_Types), so after you have choosen the 14 toons and decide you want access to the archived 6 toons just buy a new char slot and you are done, and as you never can have more than 30 toons the problem won't arise when you get into that range.

[Sir_Noob]

If you allow your account to go to Premium without bringing down the number of toons to your new level.
(As the above example 20 toons as a VIP and the new limit is 14)
Without buying extra slots, if you delete some of the toons after looting them will other toons in limbo become available to be used or are they lost in the ether once you choose the number available under the new limit you live under as a premium customer?

[boomeranky]

I wasn't in that situation yet (and probably won't get any time soon) but iirc you can choose one of the archived characters when you free'd up another slot.

But beware, I am not sure about this and haven't found an official statement about this after a quick look up (though I am sure that there is a thread by Tolero hidden somewhere which has the information inside)!

[Maleth]

If I'm a VIP and on a 6 month subscription (billed every 6 months) and I downgrade during that pay period. I understand that I remain VIP until my subscriptions run out. My question is even though I still have 'VIP' time and have effectively cancelled my account. Will I be able to buy Adventure packs while I wait for my subscription to run out? (Can I take advantage of savings <adventure Packs> that other F2P people are getting during that time?

Yeah, I would really like an answer to this too ASAP. Today HORC is 50% off however I bought the 9.99 deal for 3 months. I NEVER intended to stay VIP and I do want to keep HORC, but I can't take advantage of the sale because I am currently VIP? That's pretty weird. I understand the whole carrot/stick idea, but as I said, I never intended to stay VIP in the first place and I can't give Turbine even MORE money atm because I am VIP? What a weird decision.