I know this has been brought up before but I still think it might be a good idea to at least consider. The idea is a help tab inserted right in all players chat window at creation.
On Eve, which I played awhile ago they had a similar system in place. From trial account to payed account you start out with the tab right there. Easy to use and was always the first tab that was open each time you logged in.
This idea would be much simpler than typing in /join help channel or whatever. That is too complicated to not only a MMO vet but more so with people who have never played an MMO before. It is more user friendly across the board. It would function like any other tab in the chat window like general, guild or party chat tab.
After 30 days or so the tab would dissolve and be removed automatically but at any time can be ininstalled. Put a small link in the Help Panel at top of it when you open it to appear in the page that simply clicking on the link will restore if back, if you want. Or if you accidently remove it. Sending the player an auto in-game email of its removal and how to restore it after 30 days is a good idea as well.
Suggestions?