I don't disagree with what people are saying as much as how they are saying it.
My analogy:
I went into a fast food restaurant. I ordered something simple and ate there. I watched as some orders came quick and others were missed (guess I was lucky?). As I was eating I saw a very annoying person complaining about the speed at which they were getting her meal. She was berating them. They only apologized and finally gave her the food.
Later, I decided to order something to take with me. It seems I was unlucky as I sat there 10 minutes as food went by. I finally went up to the counter and politely asked if it was ready or did I miss them calling my number (shared fault scenario). They noticed it should have gone out and apologized - giving me a coupon for a free item the next time I came back. I also noticed this happened more to understanding people than people who berated others.
Maybe the manner in which people are posting (which is against the forum rules) or using LFMs is not right. Maybe each person needs to send an E-mail through the proper channels to express their displeasure (kind of like a letter writing campaign, but format it politely). If quitting, properly fill out the survey like a reasonable human being and not like a spoiled brat demanding something.
The support staff in-game is different than the forum staff which is different than management.
..anyone got Kate's E-mail address and someone want to put together a sane form letter?