UNinstalled Risia cannot play OPEN server

[UnderwearModel]

We have two machines and two accounts that we play DDO on.

Windows XP and Windows Vista.

The Windows Vista is my son's machine and I run the Windows XP.

The Windows XP worked flawlessly. I am unstalled and able to play.

Windows Vista did not work flawlessly.

How do I get another copy of the game without going through downloading process of a free account. Or is that my only option?

The Vista machine is on the launch screen with the Red Dragon Breathing Fire on the words Atari, Hasbro, Wizards, and Turbine. And that is it.

I went into program files/..../

I clicked on TurbineLauncher and the same thing so that is not helping.

I clicked on DNDClient that gives me warnings about invalid parameters.

I clicked on DNDLauncher same result as using TurbineLauncher

Clicked on TurbineElevator for giggles. No idea what that is doing

[UnderwearModel]

Thank you for contacting the Turbine Customer Support Team. Your help request has been successfully submitted. A Turbine Customer Support Representative will provide a response shortly.

Responses will typically take 1 to 2 business days. While you are awaiting your response please feel free to search for an answer to your inquiry within our Knowledge Base.

ONE to TWO business days. OMG!!! That is horrendous.

I did search the knowledge base, all I got were old messages not pertaining to my problem. Nothing pertaining to the un-install of Risia and not being able to play.

[UnderwearModel]

I placed the gun to my head and completely uninstalled DDO.

I am now watching the 1 hour download bar go by.

Then I get to experience all of the other pain.

I wonder if a two day response time is acceptable to Turbine when they have hardware problems?

[UnderwearModel]

Oh what fun that was.

Two hours of time wasted.

OS: Windows Vista

Stuck on Screen

Opening Main Form

Game worked fine yesterday and last night.

I un-install risia and BAM, I am hosed.

Thank you.

[kamimitsu]

Happened to me, too a few months back. I had to delete the Turbine folder, re-download and install fresh. I was up and running without a hitch though after that. Good luck!

[UnderwearModel]

OK, so I un-install Risia.

My VISTA machine is hosed up. I cannot play the OPEN server. ***!?!?! I sort of expected that and that is why I waited to un-install until after loot weekend and the possibilty that I might want to play on the new Lamannia Server.

After fruitlessly searching the knowledgebase and submitting my trouble ticket, I realize that my ONLY option is to completely un-install the game and be my own tech support.

I realized that I AM RESPONSIBLE FOR MY OWN TECH SUPPORT WITH HELP FROM THIS COMMUNITY. I am sure that is how Turbine's vendors treat them, so Turbine feels like they can do the same.

I log in to my son's machine as the ADMIN user, he is not that. I am the admin.

I did delete the Risia folder and all references to Risia completely.

I did NOT delete the original DDO folder created last year, when the account was purchased. That I left intact. I just let the Windows Remove Program do its thing and hoped it worked.

First time I did all of this. I was stuck on the Opening Main form screen. Oh joy.

Well, if you want something done right, you have to do it yourself.

So, I did it all over again. What the hey, I only pay $240 a year to play DDO-download and DDO-taskManager.

The second time I did it, I received some message saying I could not run as admin. This I did not see after the first download.

I share the folder and files but I do not allow my son write privileges.

So, I log into my son's account on his machine and of course, it cannot UPDATE so it continues to fail.

I figure that admin message is bull phooey so I run DDO as the ADMIN to update the programs. I watch as the update works successfully and I get to the login screen.

VOILA!!! Four hours later, I need to start drinking on a Wednesday morning.

But the game is running.

I am sending the bill to Turbine.