We are aware of the issues some players are experiencing when trying to log into the game and websites. We are actively working to resolve the continuing issues with logins to the games and websites and server performance.
I've heard that some people are able to log in after several tries. You might also want to try closing the game fully, then restarting to see if that helps.
Keep an eye on the main forum page for the most up to date information.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited
Hello, I have been having issues logging in for a couple days now. The username / password combos it will accept change all the time; one day it want a capital, the next day not..what a pain. But I was ablt to fluke my way in until today. I wasn't even able to lof into the Forums until I changed my password, and i gat 3 emails, one for each username I've ever used even though those subs are gone and I don't even remember if they were 4 DDO) lol, what a joke. Hope someone who cares gets on this **** soon. Thanx for bein a shoulder to cry on.
Please note that you game and account management website logins are the same. If you have questions about which login to use, please contact the Account Management department.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket"
English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)
Contact us on Twitter @DDOUnlimited