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Thread: Help

  1. #1
    Community Member
    Join Date
    Mar 2009
    Posts
    0

    Default Help

    I am trying to log in to my trial account. I have tried to log in to my turbine account but all I receive is login or password is incorrect. I can log in to the accounts website but not into the game. Please help!

  2. #2
    Customer Service Representative Victorie's Avatar
    Join Date
    Aug 2008
    Posts
    154

    Default

    The game and the Accounts Website should have exactly the same login: same username and password. Are you getting a specific error message?

    Also be sure that you are playing with a Turbine(US, Canada, Australia, New Zealand) account and that version of the game. If any of your stuff, the account or the game came from Codemasters (Europe) then the two won't be compatible.

    You might want to contact the Account Management department directly, as they can review specific account details with you. Be sure to have the error number & message you receive when you contact them. Options for this are in my signature.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available Monday through Friday from 2:00 pm to 6:00 pm (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOUnlimited

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