Stuck at Cleaning up old connection

[Kadagan]

The issue should be cleared up now. However, if you are still encountering this issue please contact technical support directly.

http://turbine.fuzeqna.com/turbinesupport/consumer/kbdetail_qaonly.asp?kbid=18&ao=t

Ok... since Turbine obviously isn't addressing the issues a couple buddies and I did some experimenting (largely thanks to skype communication)

Here is what is happening... When you load into a zone it is important that you load into a zone that does not currently have any hirelings in it. If there is a hireling there when you try to load in, it has a fair probability of causing this very LONG and annoying problem (about 13 to 15 mins of down time every time it occurs).

Work around Example: You are in STK with one of your friends and you each have a hireling... Before you move from part one to part two one of you MUST dismiss your hireling. The same person that dismissed their hireling MUST be the first person to enter part 2.

In other words... If you have an active hireling you MUST be the last one to load into the instance.



I understand that Turbine is busy with many things... but this **** has really ****ed me off. It would be really nice to get official recognition and feedback for this problem.. I keep being told "its fixed" no matter who I talk to... yet it obviously is not. I hope this helps... and doesn't give anyone ideas about how to grief their party members.

[Tharlak]

You're post regarding hirelings rings true, as the last two times it happened to my group we had a couple of hirelings. But I'm not convinced it is "dungeon" zones only.... Last night 4 PC's and two hirelings doing Tomb of Sanguine heart. Complete quest and FO. 1 group member arrives in Necropolis (did not have a hireling), the other three stuck in loading hell. Two of those folks had hirelings. Not sure about the order folks FO'd, but Necropolis is a public zone. Each of the three that got stuck rebooted, and waited at the Cleaning up connections screen. After about 10 minutes we were back on our way.

After your post I'm sure it has to do with hirelings, but I think it's more than instanced zones.

[ViboRaider]

Thanks alot kadagan that seems to work.

[PentegarnDarras]

This is a similar workaround that my team (3 players+3 hirelings) eventually discovered:

During multipart quests, the only way to ensure that no party member will be stuck is to dismiss ALL hirelings before you move between parts.

I have posted a bug report with the details.

[Seelie]

This is a similar workaround that my team (3 players+3 hirelings) eventually discovered:

During multipart quests, the only way to ensure that no party member will be stuck is to dismiss ALL hirelings before you move between parts.

I have posted a bug report with the details.

Yep ... this is what myself and two others have found after two frustrating evenings of play. And it is even extending into zoning from adventure areas into public areas.

Bug report filed.

[rest]

Boooo on hirelings. I'm stuck "cleaning up my connection" right now.

Sucks.

[smatt]

Boooo on hirelings. I'm stuck "cleaning up my connection" right now.

Sucks.

I and many others had the "clearing old connection" problem way back in Mod 4.1. After being told by Turbine that we would all have to wait till the next server downtime to solve the problem. I came up with a work-around...... The problem is, for soem reason the data bata base doesn't recognize that you've logged out (or Disconnected). A GM can boot you manually though. What you do is log into another server and quikly create a toon on that server. Then put in a ticket explaining the exact problem with the server your stuck toon is on and your toons name. That should handle it until hey can figure out what's causing the new bug. They can fix it this way although ALL GM's maynot know... If they tell you they can't ask for a senior GM, most importantly be nice It's by far the fastest way to get back to playing .


Good luck!

[Brimy]

Ok went to enter the quest "Monastery of the Scorpion" and got stuck on loading screen, waited for about 10 minutes then closed program down. Now stuck on "Cleaning old connection". Yes we did have hirelings in the group.

[Seamonkeysix]

Yep. Not fixed. Same thing happening to me. Trying to log into Sarlona.

[Yeric]

Three of us. All in the same house. Tangleroot. We clear the outer stronghold and move to enter the Inner. We have one hireling active. The character with the hireling and one other make it through. I don't. We can talk to each other with out mic's, so we are able to communicate our next moves. I try restarting the client several times. Stuck at clearing old connection. Load into another server. No problem. Try again to join party. No way. restart computer. No way. Another of the party logs. That dismisses the hireling. Still can't log in. The third member logs. I can't log in. They log in with different characters. I can't log in. They go to the guild page. After about fifteen minutes into this circle of frustration they see my character log out on the guild page. I can now log in.

I don't know what to say. The frustration set the tone for the rest of our play time. We logged out early. I'm not paying Turbine so I can be frustrated. I have a Wife and adult kids for that. Either we can use the hirelings or we can't. Right now we can't. Remove them until we can. Don't post in this thread and say the issue has been fixed and then ignore us when obviously it hasn't.

[JAC0B]

This issue is still alive and well. It has happened to me while playing solo and in a party with NO hirlings used on the quests.
The fastest way I found to get back in game was to exit all turbine process's and run a clean up program, I use ccleaner, takes about 30 seconds to run. Then I am able to restart the game without getting the "cleaning up old connection" screen. Also saves a PC restart.

[SWardCo]

This has happened to three of our guildies at the same time running WW from part 1 to part 2. You evidently have to Alt F4 out of the loading screen, restart the game, Alt F4 out of the "cleaning up old connection" (at least once), then try it again and wait at least 5 min.

[manfredshw]

FIX????????!!!
BS!

I was stuck in the same screen for 2 hours, reboot, reset my firewall, close firewall, I had did everything I can do, I am not a computer genus! Or I will fix this for you, turbine!!!!!!!

Still I can't log in my characters. I am on sarlona! I can log in to other servers.
FIX THIS FOR GOD SAKE!
Even I can't play a play after a long work day? ****!