I have sent 2 emails to turbinesupportexperience@turbine.com within the past 2 months and have yet to get a reply from either one.
First one was sent on 9/22/08 second was sent on 11/5/08.
Can i get some verification if support staff are actually reading these emails? or are you just ignoring the user base like usual.
Results 1 to 6 of 6
Thread: 2 months and no reply.
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11-16-2008, 02:48 PM #1Community Member
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2 months and no reply.
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11-16-2008, 04:17 PM #2Customer Service Representative
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- Apr 2007
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There are no emails in the support queue over 2 days old (and most are under 12 hours) - please use the link in my signature to submit a ticket.
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11-16-2008, 04:19 PM #3Community Member
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- Apr 2006
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what link? I see no link....sigs turned on....
Originally Posted by Altumus
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11-16-2008, 04:21 PM #4Founder
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- Feb 2006
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How to contact Support - Browse to http://support.turbine.com - Click on the DDO Image - Select a department
Support available Mon-Fri 12pm-9pm EST
I think thats what Altumus meant[REDACTED]
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11-16-2008, 05:00 PM #5Customer Service Representative
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- Apr 2007
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weird my signature isn't showing up, let me try to fix that
Oh wait, there it is now!
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11-16-2008, 06:32 PM #6Community Member
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- May 2006
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I could see where that might be an effective tactic to cut down on the number of tickets generated Originally Posted by Altumus
weird my signature isn't showing up, let me try to fix that
Oh wait, there it is now!
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