Downloading Mod 8 crashes computer

[shane1122]

Ok, I have tried to download Mod 8 over 30 times since it went live. I connect to the site, everything looks great, it detects the new updates and asks if I want them. I click "Ok" and the little red bar starts humming along downloading packets... for about 1-3 minutes. Then the entire computer crashes to DOS.

I hoped tonight's update would fix it. When it came up I launched the game. It downloaded what must have been the new info from tonight's update. I thought I was golden. Then it detected the 1800ish packets for Mod 8. It started downloading those and about 30 seconds later crashed to DOS.

I have tried the clean boot recommended to others and it made no difference. I have turned off the firewall and it made no difference.

Any help, advice or even educated guesses would be great.
Thank you,
-Shane

PS
The technical assistance recommendation above http://support.turbine.com does not work. It brings up a page that says,

Seeing this instead of the website you expected?

This page is here because the site administrator has changed the configuration of this web server. Please contact the person responsible for maintaining this server with questions. The Apache Software Foundation, which wrote the web server software this site administrator is using, has nothing to do with maintaining this site and cannot help resolve configuration issues.

[Freeman]

I have to ask, what operating system are you running that still crashes to DOS?

[shane1122]

Freeman,
Using Windows XP Home Edition.
-Shane

[Freeman]

Okay, exactly what happens when it crashes? What does the screen look like?

[shane1122]

I can't take a screen shot as Windows is dead. It looks like a BIOS type screen. Black with white writing that lists my hardware. At the bottom it says, "Disk Boot failure." I can crash it again if the exact wording will help.
-Shane

[Freeman]

That sounds more like your hard drive is failing or some other hardware problem than any kind of update error. The exact error message may help. When it starts downloading, it starts hitting your harddrive fairly hard. In Windows, go to Control Panel, Administrative Tools(It may be under Performance), and open up Event Viewer. Look under the System section and look for red exclamation points with a time stamp around the time of the crash. That might give you more information.