spent some time with the tech support and finally got the update to work.

first I went with a clean boot
http://turbine.fuzeqna.com/ddo.suppo....asp?kbid=1179

That did not help. Then on their suggestion I removed my firewall router from the mix...Linksys btw. Going direct to my modem has now started the update. I don't like it and it's not acceptable for long term but for the update I can deal with it.

FYI, I did try adding my machine as a DMZ so I'm not thinking this was a port issue...though it could be...