Radeon X1950, 1900 Crossfire overheats post MOD8

[WaltzInBlack]

To all you techies out there, please help!

Have had no problems with this card pre mod 8 including running my 24" on ultra high settings 1920X1200 resolution. Post the mod update, my card fan is wurring and the temp spikes to 110 so that it starts reducing frame rate and beeping ON THE LOWEST GRAPHICS SETTING....

I have updated my drivers
I have DX10 on my DXDIAG settings
it is not a DX10 card

Thanks for your time

Waltz

[Stormanne]

Silly question, Did you turn on DX10 in game?

[WaltzInBlack]

no - did not turn on DX10, it was greyed out anyhow

[Lorichie]

no - did not turn on DX10, it was greyed out anyhow

did you go to risia, enable dx10 and log out without disabling risia and restarting for it to take effect and the log onto live servers? (now thats silly)

R

[WaltzInBlack]

ANyone else with a suggestionn

[minivanman]

I'm bumping this because I'm having severe problems with a 1900XT card as well.

Same thing. Worked just fine until Mod 8. I've updated drivers, and lowered all my settings. It's not the card.

I haven't had one complaint with this game. I enjoy it. Somehow Turbine really managed to break the game this time, and make it unplayable for me.

Is it just ATI cards that are having problems?

[Kraak]

Got an issue with my 1950 card too. Get a graphics lag clip, then either a system lock up or tweaked effects when its over. My fav was losing all graphics.

[minivanman]

Got an issue with my 1950 card too. Get a graphics lag clip, then either a system lock up or tweaked effects when its over. My fav was losing all graphics.

Yeah, these problems are pretty brutal. I'd love for Turbine to chime in. The 1900 series cards are not in the list of known bugged cards. However, most newer ATI cards are. I'm wondering if there's a compatibility issue with ATI cards.

That would be a huge snafu on Turbine's part.

[Deadz]

Been fine with HD3870 and it rocks ~100 bucks.

[Winded]

Im always laughing at this community , theres hardly any technical savvy what so ever, you instantly blame Turbine and are hardly ever correct in doing so.
Its almost as if many of you bought Pcs only because this game came out.

Bottom line , if it was compatability issue with ATI cards with Mod 8 , its not turbines or usually any development house fault.
Maybe jsut maybe ATI has an issue.

At least work both sides for your resolution
Not to mention find someone around you that has a clue about Pcs first and elimiante all possibilites its not local to you

[Deadz]

ALthough, turbine has a history of having issues with the x1900 series and the x800 series with Lotro.. you want to say it's not a developers fault, but they have imported alot of graphics from lotro (the new zones anyone?) and are now having the same issues with DDO. There is a reason LOTRO pulled cards off there supported list "AFTER" release..which imo is directly the developers fault :P

I lost 50 bucks on lotro, played it for one day with constant overheating of my videocard causing bsod's, and it was the only game that did it.

[Winded]

https://support.ati.com/ics/support/...asp?deptID=894

Follow link , you tech wizrds

This one of several known issue for the cards.

[Deadz]

Where am i following it too, brings me to the homepage for customer care.

[Altumus]

With the addition of new features your card is working harder if that causes your card to overheat then that's not something we can fix. You can lower the effects you are displaying, check the hardware for dust free operation of the fans and heatsinks too. Possibly update drivers as well.

[Altumus]

Removed the post with the profanity and trolling in it, I replied as to why it may have only appeared after mod 8 prior to your post (which was removed)

[minivanman]

But you allow the nasty response by "Winded".

I wasn't trolling. I was defending myself. His attitude was extremely condescending. That was trolling.

You'll probably delete this post as well.

Oh, and I fixed my problem with a complete reload of the game. I did the reload earlier today, and have just now been able to try it out. Seems to be back to it's old self.

So, it's not the card. Something was corrupted when the new patch was applied.

[Stormanne]

From what I've seen:

A) The original download of Mod 8 has a corrupted file that effects the ATi x8** and x19** series of cards. For some reason, redownloading the Mod 8 files doesn't have this same problem.

B) AMD has a post on its support site that refers to a Turbine graphics engine conflict that effects only those two lines of cards. Said post refers to LoTRo, but probably applies here as well.

Now in this case, neither side has stated where the problem itself lies, considering the drivers for the majority of the non-DX10 cards are the same, as is the architecture. Why would anything Turbine did single out those product lines specifically? At the same time, why are the cards so removed from the rest of the ATi line of cards that what works for the rest of their cards doesn't work for these two lines?

C) With all the tech problems going on, communication has been sporadic. Altumus, I know you guys are working hard over there, but just for the sake of appearances. Maybe, even if you haven't found a solution, just pop is and say hey, we're working on it.

As it stands: A+B+C=really confused and angry players.

Now, thanks to what Minivan has discovered. The easiest solution is to uninstall the game (as much as a pain as it is to do it this way) and reinstall from scratch and re-update. As far as what I've seen so far, if you have an ATi x8** or x19** card, you should run fine with the freshly installed game.

And as a side note, don't automatically think that problems with DDO are all Turbines fault. There are things that are going on in the background on your machines that will affect the game as well. A failed boot sector, a failing piece of hardware, even a mis-queued command line can all cause DDO to not work. Best thing you can do is make a full back up of your drives, save it to DVD or an external hard drive, and do a little exploring on your system. If you mess something up that you cannot fix, reformat and load from the back up. And cut Turbine, or any game developer a little slack. With all the video cards, sounds cards, hard drives and processors on the market that people are using to play this game, a few are going to fall through the cracks on the compatibility side when coding. Its not on purpose, they aren't trying to exclude you, it just happens. Show a little patience, be a little kinder when expressing whats going on, and they'll get it fixed as soon as humanly possible.


BUT, Turbine and ATi really need to communicate with one another here soon about this issue of the game and cards not syncing up like they did/should.

[Nofearion]

Well after reading all this line has to offer I may have to do the painful fix. and just for anyone els who is parusing the either looking for clues. I am running two ATI HD 2900 DDR4 1gig cards in crossfire config. no over heating. just complete freeze. We shall see if the reload works. if not and someone has another answer. please feel free to express. BTW yes I have done all the other techi stuff with drivers cleaning and what not.
"UPDATE" Look into your device manager. if you find ASUSek europa II Hybrid capture device and it has a little yellow triangle with a exclimation point. Disable it. this is an 2005 tv capture device that is only on the all in wonder. why ATI includes it I do not know but I think this may be the root problem

[Nofearion]

Well that did not fix it. looking into microsoft updates that Igot at the same time as the game update for Mod 8

[minivanman]

From what I've seen:

A) The original download of Mod 8 has a corrupted file that effects the ATi x8** and x19** series of cards. For some reason, redownloading the Mod 8 files doesn't have this same problem.

B) AMD has a post on its support site that refers to a Turbine graphics engine conflict that effects only those two lines of cards. Said post refers to LoTRo, but probably applies here as well.

Now in this case, neither side has stated where the problem itself lies, considering the drivers for the majority of the non-DX10 cards are the same, as is the architecture. Why would anything Turbine did single out those product lines specifically? At the same time, why are the cards so removed from the rest of the ATi line of cards that what works for the rest of their cards doesn't work for these two lines?

C) With all the tech problems going on, communication has been sporadic. Altumus, I know you guys are working hard over there, but just for the sake of appearances. Maybe, even if you haven't found a solution, just pop is and say hey, we're working on it.

As it stands: A+B+C=really confused and angry players.

Now, thanks to what Minivan has discovered. The easiest solution is to uninstall the game (as much as a pain as it is to do it this way) and reinstall from scratch and re-update. As far as what I've seen so far, if you have an ATi x8** or x19** card, you should run fine with the freshly installed game.

And as a side note, don't automatically think that problems with DDO are all Turbines fault. There are things that are going on in the background on your machines that will affect the game as well. A failed boot sector, a failing piece of hardware, even a mis-queued command line can all cause DDO to not work. Best thing you can do is make a full back up of your drives, save it to DVD or an external hard drive, and do a little exploring on your system. If you mess something up that you cannot fix, reformat and load from the back up. And cut Turbine, or any game developer a little slack. With all the video cards, sounds cards, hard drives and processors on the market that people are using to play this game, a few are going to fall through the cracks on the compatibility side when coding. Its not on purpose, they aren't trying to exclude you, it just happens. Show a little patience, be a little kinder when expressing whats going on, and they'll get it fixed as soon as humanly possible.


BUT, Turbine and ATi really need to communicate with one another here soon about this issue of the game and cards not syncing up like they did/should.

Excellent post!!

I've just been trying to get an answer, that is evidently public knowledge if you know where to look. I didn't start getting mad until I found out that the blame was all being thrown my way, and no accountability on Turbine's end was being taken.

I'm a very patient person. However, this has frustrated me. I've had problems with the game before, for various reasons, but ultimately have been very content with this product. In fact, this is my first complaint since joining the game back in Beta (and I play A LOT). I always do my due diligence in trying to resolve a problem before airing it out in the open.

I had some guild members that I caught in a much sadder state than myself getting ready to leave the game as it was completely unplayable for them as well. I worked through their issues, based on my early findings in trying to get my system functional. They are running fine as far as I can tell now. However, these are not tech savvy people. They don't want to have to dissect their computer, and software. In fact, I'm very clueless myself, when it comes to software. (Just something I can't wrap my brain around).

So, with having met several other members online that are having graphics issues, I find it odd that Turbine is sitting back and pointing fingers. I don't care what the answer is. I just want an answer. I'm not the type to threaten to leave the game. I love the game. I'm not going to punish myself in a tantrum because Turbine doesn't bow to my every whim. However, as a paying customer I feel I do have a right to be spoken to in an intelligent, and candid manner.

If the graphical requirements of the game have changed, and beefier video cards are required, this is something that Turbine needs to make public knowledge. There are a lot of players out there playing on less than optimal systems. The answer that I got that my card couldn't keep up "anymore" and was therefore not Turbine's fault, is indeed Turbine's fault. That answer was in fact, wrong, but it was an answer that I received. That sent me into a spiral of disgust, and anger. I will do what is necessary to play the game. I just need to know what is necessary, and WHY. Since Turbine doesn't really have an answer, then they need to acknowledge that. Not give flippant answers to frustrated customers.

I also understand that nothing is more delicate than telling somebody that their issue is user related. I deal with it every day in my job. I have to do it face to face though. That requires that I have a very high level of tact. Telling my customers over the phone, or sending them an email stating that they're doing something wrong, and there's nothing I can do about it would quickly land me unemployed. When my customers are unable to use their equipment, it costs them about $2000.00 an hour. That doesn't make me more important, it makes me really value my customers, and understand their frustration. If they are incompetent, I train them, "tactfully". If they are mean, I am still pleasant. If they bad mouth my company, I don't take it personally. I do take it as a personal challenge to reverse their thinking, though. It's all part of being in customer service. Getting hostile with customers only creates hostile customers. Getting snippy with customers only creates hostile customers. Ignoring customers only creates hostile customers.

In other words, there are a lot of ways to screw up in customer service. They FAR outnumber the ways you can be successful. The number one way to be successful is to COMMUNICATE. That's all I was asking for. Be honest and forthright in your communications.