OMG! I am thanking customer Service!

[DoctorWhofan]

I am! For the TS run last night that the ghost would not turn the tile at Sorjek. 15 minutes later, and by thetime we rounded the troops and was outside the portal, we had a response and a fix! (It is a known problem, no need to send bug report)

Bravo!

My question is, where were you a year ago? When we had a problem with Sorjek and I had to wait over TWO HOURS to get an fix that didn't actually fix anything (Quest wouldn't complete nor would chests spawn after we killed SOrjek, GM respawned Sorjek and killed him and spawned chest but still no completion.)

Actually, the GM help is very uneven. One time I will get great help, an hour later nothing.

I would suggest that we could have a critque button we could hit somewhere that could imform Turbine what GMs are doing their job and were helpful and quick and tell them about the ones that were not. Just like four questions, with multiple answers that Turbine could run a report every month to find out what GMs are doing.

THe questions I would find important and useful is:

How Long did it take to get a response? (multiple answers)

Did the GM assist you with your problem? (yes no)

Did the GM move the problem to the next level when they could not solve the issues? (yes no, then a seperate critique for that person)

Was the problem resolved, either moved to the next level or fixed? (yes no)

And maybe a comment box.

Not alot of info, I agree, but a simple way to see what is going on and correct the problem areas. I am surethere are better questions, but that is what I could think up. At the end of the day, everyone can be satified that they took action, good or bad, against the GM.


or this is a terrible idea.

[Wizzly_Bear]

I am!

congrats

Actually, the GM help is very uneven.

A primary reason why so many detest DDO's customer service.

How Long did it take to get a response? (multiple answers)

Anywhere from 5 minutes with a response to hours without a response.

Did the GM assist you with your problem? (yes no)

sometimes

Did the GM move the problem to the next level when they could not solve the issues? (yes no, then a seperate critique for that person)

Once. Usually they say that there is nothing they can do and then terminate the conversation.

I very much like your suggestion, and any organization that cares about customer service has something like this. I wouldn't hold my breath waiting for it to happen though.

[VirieSquichie]

If I were a senior GM I would love to have feedback about the performance of my minions.

I'd generally discount individual reports, but look for the overall trends which would indicate which were helpful, useless, hostile to players or overly giving.

[DoctorWhofan]

If I were a senior GM I would love to have feedback about the performance of my minions.

I'd generally discount individual reports, but look for the overall trends which would indicate which were helpful, useless, hostile to players or overly giving.

That is what I was aiming for: trends. I dunno how they can make it work, but it would great. THe name of the GM and the ticket number would be attached, in defense if it was busy, but really, could it work?

[DoctorWhofan]

I very much like your suggestion, and any organization that cares about customer service has something like this. I wouldn't hold my breath waiting for it to happen though.

That's why I'm asking. Can't hurt to ask.

[Rog]

I am! For the TS run last night that the ghost would not turn the tile at Sorjek. 15 minutes later, and by thetime we rounded the troops and was outside the portal, we had a response and a fix! (It is a known problem, no need to send bug report)

Bravo!

My question is, where were you a year ago? When we had a problem with Sorjek and I had to wait over TWO HOURS to get an fix that didn't actually fix anything (Quest wouldn't complete nor would chests spawn after we killed SOrjek, GM respawned Sorjek and killed him and spawned chest but still no completion.)

Actually, the GM help is very uneven. One time I will get great help, an hour later nothing.

I would suggest that we could have a critque button we could hit somewhere that could imform Turbine what GMs are doing their job and were helpful and quick and tell them about the ones that were not. Just like four questions, with multiple answers that Turbine could run a report every month to find out what GMs are doing.

THe questions I would find important and useful is:

How Long did it take to get a response? (multiple answers)

Did the GM assist you with your problem? (yes no)

Did the GM move the problem to the next level when they could not solve the issues? (yes no, then a seperate critique for that person)

Was the problem resolved, either moved to the next level or fixed? (yes no)

And maybe a comment box.

Not alot of info, I agree, but a simple way to see what is going on and correct the problem areas. I am surethere are better questions, but that is what I could think up. At the end of the day, everyone can be satified that they took action, good or bad, against the GM.


or this is a terrible idea.

i think the navy call that I.C.E.

[DoctorWhofan]

i think the navy call that I.C.E.

When I was in, never did that. Did do the the Millnium Cohort survey, though. Then again, I was a big medical experiment for the military.

[GlassCannon]

We just need to employ some oompa-loompas for certain tasks. They work for candy, sing joyfully all the time, and never sleep. The singing aside, this would be EXCELLENT for Customer Service at Turbine/HART.