turbine,
i believe you have in place an sop on how to handle cases when a help, report is recieved. i'd use the report of abuse of lfm since this was where i found a flaw in the sop. current practice i believe is for the GM to only act when a harassment report is lodge. the GM may or may not even confirm the situation to begin his/her set of standardised actions which include 1. ask offender to remove the lfm, 2. act against offender if non compliance.
just yesterday, i had a lfm up as 1. proof to show that i soloed without help and 2. to see how many people actually read the lfm. someone took offence and sent in a report. soon a GM contacted me and i removed my lfm promptly. the problem is not the way the GM handled the affair. he was polite and cordial. the problem is that there is a trade lfm which has been on the social panel for at least 6 hours. the GM did not even know about the trade lfm until i pointed it out to him
this highlights the deficiencies in the sop.
1. GMs do not "work" until a report is sent in (no one reported the trade lfm and hence no report is recieved)
2. GMs do not actually check the social panel when a report is recieved (else he would have known about the trade lfm)
clearly the sop is lacking, beef it up
regards
aranticus