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  1. #1
    Community Member
    Join Date
    Apr 2007
    Posts
    24

    Default launcher not conecting to data servers

    I have run DDO without problems in the past. today I tried to run it, and it seams to not be able to connect to the data severs. Here is the log file from the launcher:

    []Launcher execution begins: 8/16/2008 2:40:22 PM 8/16/2008 2:40:22 PM
    Command line: "D:\program files\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe" -invoker_hwnd 1574448 -invoker_pid 1444 8/16/2008 2:40:22 PM
    Administrator: True 8/16/2008 2:40:22 PM
    UAC enabled: False 8/16/2008 2:40:22 PM
    Mutex Created: "D:_program files_Dungeons & Dragons Online - Stormreach_TurbineLauncher.exe" 8/16/2008 2:40:22 PM
    Read user settings file. 8/16/2008 2:40:22 PM
    Installed resources: 8/16/2008 2:40:22 PM
    en en English "Select a Language" 8/16/2008 2:40:22 PM
    8/16/2008 2:40:22 PM
    Target culture: "en-US" 8/16/2008 2:40:22 PM
    Looking for resources in "en-US" 8/16/2008 2:40:22 PM
    Looking for resources in "en-GB" 8/16/2008 2:40:22 PM
    Looking for resources in "en" 8/16/2008 2:40:22 PM
    Final resource culture: "en" 8/16/2008 2:40:22 PM
    8/16/2008 2:40:22 PM
    Resources library: 8/16/2008 2:40:22 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\en\TurbineLauncher.resources.dll 8/16/2008 2:40:22 PM
    Comments: Resources and assembly imported from library 8/16/2008 2:40:22 PM
    FileVersion: 1.3.2950.26146 8/16/2008 2:40:22 PM
    AssemblyVersion: 1.3.2950.26146 8/16/2008 2:40:22 PM
    BuildTime: 1/29/2008 2:31:32 PM Central Standard Time 8/16/2008 2:40:22 PM
    8/16/2008 2:40:22 PM
    ConfigurationSettings.AppSettings: 8/16/2008 2:40:22 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/16/2008 2:40:22 PM
    DataCenter.GameName=DDO 8/16/2008 2:40:22 PM
    DataCenter.DefaultCenter=DDO 8/16/2008 2:40:22 PM
    Product.DocumentFolder=Dungeons and Dragons Online 8/16/2008 2:40:22 PM
    Launcher.DocumentFolder=Launcher 8/16/2008 2:40:22 PM
    8/16/2008 2:40:22 PM
    Enter LoadPrivateFonts 8/16/2008 2:40:22 PM
    FontFamily "Masoch Dirach" loaded. 8/16/2008 2:40:22 PM
    Exit LoadPrivateFonts 8/16/2008 2:40:22 PM
    Trying to load splash screen from the local directory... 8/16/2008 2:40:22 PM
    No local splash screen image found. 8/16/2008 2:40:22 PM
    8/16/2008 2:40:23 PM
    --------------------------------------------------------------------------------------------------- 8/16/2008 2:40:23 PM
    System Information 8/16/2008 2:40:23 PM
    --------------------------------------------------------------------------------------------------- 8/16/2008 2:40:23 PM
    Operating System: Microsoft Windows XP Professional (5.1.2600, Build 2600) Service Pack 2 8/16/2008 2:40:23 PM
    Language: English (United States) 8/16/2008 2:40:23 PM
    System Manufacturer: System manufacturer 8/16/2008 2:40:23 PM
    System Model: P5KC 8/16/2008 2:40:23 PM
    BIOS: BIOS Date: 01/04/08 16:13:45 Ver: 08.00.12 8/16/2008 2:40:23 PM
    Processor: GenuineIntel x86 Family 6 Model 15 Stepping 6 (1.87GHz) 8/16/2008 2:40:23 PM
    Memory: 2047MB RAM 8/16/2008 2:40:23 PM
    Page File: 790MB used, 2639MB available 8/16/2008 2:40:23 PM
    Cipher strength: Min=40-bit, Max=128-bit 8/16/2008 2:40:23 PM
    .NET CLR version: 1.1.4322.2407 () 8/16/2008 2:40:23 PM
    Default Proxy Address: 8/16/2008 2:40:23 PM
    BypassProxyOnLocal: False 8/16/2008 2:40:23 PM
    BypassList: 8/16/2008 2:40:23 PM
    --------------------------------------------------------------------------------------------------- 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    Initialization status: "Logging module version data" 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    Assemblies: 8/16/2008 2:40:23 PM
    ModuleName: TurbineLauncher.exe 8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe 8/16/2008 2:40:23 PM
    Comments: (RELEASE) Launches Turbine MMORPGs. 8/16/2008 2:40:23 PM
    FileVersion: 1.3.12.8 8/16/2008 2:40:23 PM
    AssemblyVersion: 1.3.2887.18999 8/16/2008 2:40:23 PM
    BuildTime: 11/27/2007 10:33:18 AM Central Standard Time 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 8/16/2008 2:40:23 PM
    Comments: (RELEASE) New versions of controls which properly support background images and colors. 8/16/2008 2:40:23 PM
    FileVersion: 1.3.12.8 8/16/2008 2:40:23 PM
    AssemblyVersion: 1.3.2887.18954 8/16/2008 2:40:23 PM
    BuildTime: 11/27/2007 10:31:48 AM Central Standard Time 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    Libraries: 8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.1.0.0 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.0.0.0 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.1.0.0 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\PatchClient.dll 8/16/2008 2:40:23 PM
    FileVersion: 01,04,01,04001 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll 8/16/2008 2:40:23 PM
    FileVersion: 1, 3, 12, 8 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.3.12.4 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\SelfPatch.dll 8/16/2008 2:40:23 PM
    FileVersion: 01,04,01,04001 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.6.1.15 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: D:\program files\Dungeons & Dragons Online - Stormreach\zlib1T.dll 8/16/2008 2:40:23 PM
    FileVersion: 1.2.3 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    FileName: C:\WINDOWS\system32\schannel.dll 8/16/2008 2:40:23 PM
    FileVersion: 5.1.2600.3126 (xpsp_sp2_gdr.070425-0226) 8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    8/16/2008 2:40:23 PM
    Initialization status: "Registering update wrapper" 8/16/2008 2:40:23 PM
    regsvr32 /s /c PatchWrapper.dll exit code: 0 8/16/2008 2:40:23 PM
    regsvr32 /s /c PatchWrapperPS.dll exit code: 0 8/16/2008 2:40:23 PM
    Initialization status: "Constructing data center browser" 8/16/2008 2:40:23 PM
    Initialization status: "Constructing alert service" 8/16/2008 2:40:24 PM
    Initialization status: "Constructing configuration service" 8/16/2008 2:40:24 PM
    Initialization status: "Constructing authentication service" 8/16/2008 2:40:24 PM
    Initialization status: "Constructing update service" 8/16/2008 2:40:24 PM
    Initialization status: "Constructing UI manager" 8/16/2008 2:40:24 PM
    Initialization status: "Constructing phase engine" 8/16/2008 2:40:24 PM
    autoPatchTimer interval: 14400000 8/16/2008 2:40:24 PM
    Initialization status: "Getting data centers" 8/16/2008 2:40:24 PM
    The following web error occurred while trying to access
    "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

    The underlying connection was closed: Unable to

    connect to the remote server. 8/16/2008 2:42:24 PM
    URL.NewsFeed fallback applied. 8/16/2008 2:42:24 PM
    URL.NewsStyleSheet fallback applied. 8/16/2008 2:42:24 PM
    URL.AlertsStyleSheet fallback applied. 8/16/2008 2:42:24 PM
    Configuration.AppSettings: 8/16/2008 2:42:24 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/16/2008 2:42:24 PM
    DataCenter.GameName=DDO 8/16/2008 2:42:24 PM
    DataCenter.DefaultCenter=DDO 8/16/2008 2:42:24 PM
    Product.DocumentFolder=Dungeons and Dragons Online 8/16/2008 2:42:24 PM
    Launcher.DocumentFolder=Launcher 8/16/2008 2:42:24 PM
    URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 8/16/2008 2:42:24 PM
    URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 8/16/2008 2:42:24 PM
    URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 8/16/2008 2:42:24 PM
    8/16/2008 2:42:24 PM
    Initialization status: "Getting alerts and news" 8/16/2008 2:42:24 PM
    Initialization status: "Opening main form" 8/16/2008 2:42:24 PM
    Trying to load main form background image from the local directory... 8/16/2008 2:42:25 PM
    No main form background image found. Using default. 8/16/2008 2:42:25 PM
    Transition to phase: InitControl 8/16/2008 2:42:26 PM
    Transition to phase: DatacenterControl 8/16/2008 2:42:26 PM
    Transition to phase: InitControl 8/16/2008 2:42:29 PM
    Initialization status: "Getting data centers" 8/16/2008 2:42:29 PM
    RSS Feed Error: The operation has timed-out. 8/16/2008 2:44:24 PM
    The following web error occurred while trying to access
    "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

    The underlying connection was closed: Unable to

    connect to the remote server. 8/16/2008 2:44:30 PM
    URL.NewsFeed fallback applied. 8/16/2008 2:44:30 PM
    URL.NewsStyleSheet fallback applied. 8/16/2008 2:44:30 PM
    URL.AlertsStyleSheet fallback applied. 8/16/2008 2:44:30 PM
    Configuration.AppSettings: 8/16/2008 2:44:30 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/16/2008 2:44:30 PM
    DataCenter.GameName=DDO 8/16/2008 2:44:30 PM
    DataCenter.DefaultCenter=DDO 8/16/2008 2:44:30 PM
    Product.DocumentFolder=Dungeons and Dragons Online 8/16/2008 2:44:30 PM
    Launcher.DocumentFolder=Launcher 8/16/2008 2:44:30 PM
    URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 8/16/2008 2:44:30 PM
    URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 8/16/2008 2:44:30 PM
    URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 8/16/2008 2:44:30 PM
    8/16/2008 2:44:30 PM
    Initialization status: "Getting alerts and news" 8/16/2008 2:44:30 PM
    Transition to phase: DatacenterControl 8/16/2008 2:44:30 PM
    Transition to phase: InitControl 8/16/2008 2:44:35 PM
    Initialization status: "Getting data centers" 8/16/2008 2:44:35 PM
    The following web error occurred while trying to access
    "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

    The underlying connection was closed: Unable to

    connect to the remote server. 8/16/2008 2:46:35 PM
    URL.NewsFeed fallback applied. 8/16/2008 2:46:35 PM
    URL.NewsStyleSheet fallback applied. 8/16/2008 2:46:35 PM
    URL.AlertsStyleSheet fallback applied. 8/16/2008 2:46:35 PM
    Configuration.AppSettings: 8/16/2008 2:46:35 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/16/2008 2:46:35 PM
    DataCenter.GameName=DDO 8/16/2008 2:46:35 PM
    DataCenter.DefaultCenter=DDO 8/16/2008 2:46:35 PM
    Product.DocumentFolder=Dungeons and Dragons Online 8/16/2008 2:46:35 PM
    Launcher.DocumentFolder=Launcher 8/16/2008 2:46:35 PM
    URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 8/16/2008 2:46:35 PM
    URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 8/16/2008 2:46:35 PM
    URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 8/16/2008 2:46:35 PM
    8/16/2008 2:46:35 PM
    Initialization status: "Getting alerts and news" 8/16/2008 2:46:35 PM
    Initialization status: "Getting data centers" 8/16/2008 2:46:40 PM
    RSS Feed Error: The operation has timed-out. 8/16/2008 2:48:35 PM
    Transition to phase: DatacenterControl 8/16/2008 2:48:35 PM
    Transition to phase: InitControl 8/16/2008 2:48:35 PM
    The following web error occurred while trying to access
    "http://gls.ddo.com/GLS.DataCenterServer/Service.asmx":

    The underlying connection was closed: Unable to

    connect to the remote server. 8/16/2008 2:48:40 PM
    URL.NewsFeed fallback applied. 8/16/2008 2:48:40 PM
    URL.NewsStyleSheet fallback applied. 8/16/2008 2:48:40 PM
    URL.AlertsStyleSheet fallback applied. 8/16/2008 2:48:40 PM
    Configuration.AppSettings: 8/16/2008 2:48:40 PM
    Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 8/16/2008 2:48:40 PM
    DataCenter.GameName=DDO 8/16/2008 2:48:40 PM
    DataCenter.DefaultCenter=DDO 8/16/2008 2:48:40 PM
    Product.DocumentFolder=Dungeons and Dragons Online 8/16/2008 2:48:40 PM
    Launcher.DocumentFolder=Launcher 8/16/2008 2:48:40 PM
    URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 8/16/2008 2:48:40 PM
    URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 8/16/2008 2:48:40 PM
    URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 8/16/2008 2:48:40 PM
    8/16/2008 2:48:40 PM
    Initialization status: "Getting alerts and news" 8/16/2008 2:48:40 PM
    Transition to phase: AlertControl 8/16/2008 2:48:40 PM
    Transition to phase: DatacenterControl 8/16/2008 2:48:40 PM
    Transition to phase: InitControl 8/16/2008 2:48:45 PM
    Initialization status: "Getting data centers" 8/16/2008 2:48:45 PM
    Value cannot be null.
    Parameter name: format 8/16/2008 2:50:04 PM
    8/16/2008 2:50:04 PM
    *** Undefined URL 8/16/2008 2:50:04 PM
    8/16/2008 2:50:04 PM
    Attempted to show undefined URL. 8/16/2008 2:50:04 PM
    8/16/2008 2:50:04 PM
    An error has occurred.
    Please contact Technical Support with the following information:

    System.NullReferenceException: Object reference not set to an instance of an

    object.
    at com.turbine.launcher.Forms.MainForm.supportButton_ Click(Object sender, EventArgs e)
    at System.Windows.Forms.Control.OnClick(EventArgs e)
    at System.Windows.Forms.Button.OnClick(EventArgs e)
    at System.Windows.Forms.Button.OnMouseUp(MouseEventAr gs mevent)
    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.ButtonBase.WndProc(Message& m)
    at System.Windows.Forms.Button.WndProc(Message& m)
    at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)
    at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) 8/16/2008 2:50:11 PM[]

  2. #2
    Customer Service Representative
    Join Date
    Apr 2007
    Posts
    1,193

    Default

    First try removing and re-adding any firewall exceptions you may have.

    if that does not work try reinstalling .net

    You can use the links below to go to Microsoft's web site for the downloads:
    .Net 1.1
    http://www.microsoft.com/downloads/d...displaylang=en
    Then click this link to download the Service Pack to the current .NET installation.
    .Net 1.1 Service Pack
    http://www.microsoft.com/downloads/d...displaylang=en

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