Can't log in. Very scary error.

[Holgar]

Okay, this is a pretty scary error:

"The Username entered does not have an active DDO subscription. Please try another username."

When I check my account at Turbine's billing website, I can log in, but none of my account information is there. I also get this error:

"The system was unable to retrieve your account information at this time. We apologize for the inconvenience. Please try again later."

So are all my characters nuked or what? :P

Holgar

[Lorz]

Holgar....give'em a few minutes. A lot of times when the servers come back up it takes 5~15 mins before you can really log in.

Go take a bio / have a cancer stick....its gonna be ok.


/if that doesnt fix it....your hosed!
//j/k

[Altumus]

As he said billing servers were having some issues, if you continue to experience this please contact account support

[Falco_Easts]

I had a similar message pop up yesterday morning and thought what the hell?
Turns out when my CC expired last month I forgot to update my billing details with the new expiry date. Meh.
Certainly didnt need a coffee to get my heart started that was for sure though,.

[Holgar]

It took a while, but I did eventually get on again. Thanks!

Holgar