I'm having issues getting hooked back up to DDO.
When I get to the update game files, I get an "update error, a problem was encountered while attempting to update the game.
The server may be down, please try again later." The actual error reads as --> System.Exception: There was an error generating the hash code for a patch file. (0x8004F003)
What can I do to get past this problem?
There were no new changes done to my operating system but during the last down time that occured for the 2nd update patch, I deleted DDO off my hard drive and did a new install. I'm running WinXP and my firewall should not be the problem. DDO seems to have the permission it needs to get through and start down loading some of the files. The laucher actually starts to down load some of the update files and once it gets to the dndlauncher file (7/14) it just stops and posts the error message.
Here's a copy of my Launcher log.
Code:Launcher execution begins: 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Command line: "D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\dndlauncher.exe" 4/23/2008 10:13:56 PM Mutex Created: "D:_Program Files_Turbine_Dungeons & Dragons Online - Stormreach_dndlauncher.exe" 4/23/2008 10:13:56 PM Loading UserSettings from "C:\Documents and Settings\Gamer\My Documents\Dungeons and Dragons Online\Launcher\LauncherUserSettings.xml"... 4/23/2008 10:13:56 PM Finished reading C:\Documents and Settings\Gamer\My Documents\Dungeons and Dragons Online\Launcher\LauncherUserSettings.xml 4/23/2008 10:13:56 PM Key/Value pairs: 4/23/2008 10:13:56 PM enableSystemTray=True 4/23/2008 10:13:56 PM remainLoggedIn=False 4/23/2008 10:13:56 PM allowSystemInfoStats=False 4/23/2008 10:13:56 PM showNews=True 4/23/2008 10:13:56 PM splashForm=True 4/23/2008 10:13:56 PM immediateDownload=False 4/23/2008 10:13:56 PM stopUpdateTime=5:45:00 AM 4/23/2008 10:13:56 PM MainForm.RunInTrayPrompted=False 4/23/2008 10:13:56 PM minimizeToSystemTray=False 4/23/2008 10:13:56 PM timedUpdate=True 4/23/2008 10:13:56 PM showTooltips=True 4/23/2008 10:13:56 PM loadAtStartup=False 4/23/2008 10:13:56 PM MainForm.MinimizedPrompted=False 4/23/2008 10:13:56 PM MainForm.LookHereShown=False 4/23/2008 10:13:56 PM MainForm.Location.Full={X=-32768,Y=-32768} 4/23/2008 10:13:56 PM MainForm.Location.Compact={X=-32768,Y=-32768} 4/23/2008 10:13:56 PM limitBandwidth=False 4/23/2008 10:13:56 PM askBeforeDownload=False 4/23/2008 10:13:56 PM MainForm.Mode.Compact=False 4/23/2008 10:13:56 PM doubleClickTrayIconAction=0 4/23/2008 10:13:56 PM startUpdateTime=9:05:00 AM 4/23/2008 10:13:56 PM NewsForm.Location={X=-32768,Y=-32768} 4/23/2008 10:13:56 PM cultureName= 4/23/2008 10:13:56 PM autoUpdate=True 4/23/2008 10:13:56 PM autoUpdateFrequency=14400000 4/23/2008 10:13:56 PM downloadLimit=65536 4/23/2008 10:13:56 PM Target culture: "en-US" 4/23/2008 10:13:56 PM Looking for resources in "en-US" 4/23/2008 10:13:56 PM Looking for resources in "en-GB" 4/23/2008 10:13:56 PM Looking for resources in "en" 4/23/2008 10:13:56 PM Final resource culture: "en" 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Resources library: 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\en\Launcher.resources.dll 4/23/2008 10:13:56 PM FileVersion: 1.3.2205.33047 4/23/2008 10:13:56 PM AssemblyVersion: 1.3.2205.33047 4/23/2008 10:13:56 PM BuildTime: 1/14/2006 6:21:34 PM Alaskan Standard Time 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Enter LoadPrivateFonts 4/23/2008 10:13:56 PM FontFamily "Masoch Dirach" loaded. 4/23/2008 10:13:56 PM Exit LoadPrivateFonts 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Assemblies: 4/23/2008 10:13:56 PM ModuleName: dndlauncher.exe 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\dndlauncher.exe 4/23/2008 10:13:56 PM Comments: (RELEASE) Launches Turbine MMORPGs. 4/23/2008 10:13:56 PM FileVersion: 1.3.2.7 4/23/2008 10:13:56 PM AssemblyVersion: 1.3.2204.28779 4/23/2008 10:13:56 PM BuildTime: 1/13/2006 3:59:18 PM Alaskan Standard Time 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 4/23/2008 10:13:56 PM Comments: (RELEASE) New versions of controls which properly support background images and colors. 4/23/2008 10:13:56 PM FileVersion: 1.3.2.7 4/23/2008 10:13:56 PM AssemblyVersion: 1.3.2204.28738 4/23/2008 10:13:56 PM BuildTime: 1/13/2006 3:57:56 PM Alaskan Standard Time 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Libraries: 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 4/23/2008 10:13:56 PM FileVersion: 1.1.0.0 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 4/23/2008 10:13:56 PM FileVersion: 1.0.0.0 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 4/23/2008 10:13:56 PM FileVersion: 1.1.0.0 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchClient.dll 4/23/2008 10:13:56 PM FileVersion: 01,03,03,00058 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll 4/23/2008 10:13:56 PM FileVersion: 1.3.2.7 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll 4/23/2008 10:13:56 PM FileVersion: 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\SelfPatch.dll 4/23/2008 10:13:56 PM FileVersion: 01,03,03,00058 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll 4/23/2008 10:13:56 PM FileVersion: 1.6.1.15 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib.dll 4/23/2008 10:13:56 PM FileVersion: 1.1.4.0 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM FileName: D:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib1.dll 4/23/2008 10:13:56 PM FileVersion: 1.2.3 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM regsvr32 /s /c PatchWrapper.dll exit code: 0 4/23/2008 10:13:56 PM regsvr32 /s /c PatchWrapperPS.dll exit code: 0 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM Available resources: 4/23/2008 10:13:56 PM en en English "Select a Language" 4/23/2008 10:13:56 PM 4/23/2008 10:13:56 PM autoPatchTimer interval: 14400000 4/23/2008 10:13:57 PM Current Data Center: DDO 4/23/2008 10:13:57 PM GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml" 4/23/2008 10:13:57 PM ConfigurationSettings.AppSettings: 4/23/2008 10:13:58 PM Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx 4/23/2008 10:13:58 PM DataCenter.GameName=DDO 4/23/2008 10:13:58 PM DataCenter.DefaultCenter=DDO 4/23/2008 10:13:58 PM Product.DocumentFolder=Dungeons and Dragons Online 4/23/2008 10:13:58 PM Launcher.DocumentFolder=Launcher 4/23/2008 10:13:58 PM 4/23/2008 10:13:58 PM Configuration.AppSettings: 4/23/2008 10:13:58 PM LauncherConfig.DateTime=04/19/07 12:00 PM 4/23/2008 10:13:58 PM LauncherConfig.RefreshFrequency=15 4/23/2008 10:13:58 PM GameName=DDO 4/23/2008 10:13:58 PM Patching.ProductCode=DDO 4/23/2008 10:13:58 PM GameClient.Filename=dndclient.exe 4/23/2008 10:13:58 PM GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 80000 4/23/2008 10:13:58 PM GameClient.ResetGraphicsArg= --safe 4/23/2008 10:13:58 PM GameClient.AlwaysPatchHighRes=true 4/23/2008 10:13:58 PM GameClient.HighResPatchArg= --HighResOutOfDate 4/23/2008 10:13:58 PM GameClient.RequiredVersion=0 4/23/2008 10:13:58 PM GameClient.ForwardVersion=0 4/23/2008 10:13:58 PM URL.UpdateDownload=http://downloads.turbine.com 4/23/2008 10:13:58 PM Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe 4/23/2008 10:13:58 PM URL.Support=http://www.ddo.com/support/ 4/23/2008 10:13:58 PM URL.Home=http://www.ddo.com 4/23/2008 10:13:58 PM URL.Community=http://www.ddo.com 4/23/2008 10:13:58 PM URL.Account=https://myaccount.turbine.com 4/23/2008 10:13:58 PM URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2&billing[action]=5 4/23/2008 10:13:58 PM URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13 4/23/2008 10:13:58 PM URL.Account.Post=https://myaccount.turbine.com/?page_id=29 4/23/2008 10:13:58 PM Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 4/23/2008 10:13:58 PM Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-Purch 4/23/2008 10:13:58 PM Activate.Account.BuyNow=false 4/23/2008 10:13:58 PM Threshold.Account.DaysLeft=35 4/23/2008 10:13:58 PM Activate.Account.DaysLeft=true 4/23/2008 10:13:58 PM LauncherConfig.SubscriptionRefreshFrequency=60 4/23/2008 10:13:58 PM URL.PrivacyPolicy=http://www.turbine.com/?page_id=59 4/23/2008 10:13:58 PM URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 4/23/2008 10:13:58 PM URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt 4/23/2008 10:13:58 PM URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt 4/23/2008 10:13:58 PM URL.LogoButton1=http://www.atari.com 4/23/2008 10:13:58 PM URL.LogoButton2=http://www.hasbro.com 4/23/2008 10:13:58 PM URL.LogoButton3=http://www.wizards.com 4/23/2008 10:13:58 PM URL.LogoButton4=http://www.turbine.com 4/23/2008 10:13:58 PM WorldUpdateRate=1 4/23/2008 10:13:58 PM PatchWindow=30 4/23/2008 10:13:58 PM PatchConnectRetryInterval=1 4/23/2008 10:13:58 PM DisablePatch=false 4/23/2008 10:13:58 PM EmailAddress.Errors=LauncherErrors@turbine.com 4/23/2008 10:13:58 PM TrialTokenList=StormreachGuest 4/23/2008 10:13:58 PM URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0} 4/23/2008 10:13:58 PM Eula.en.FilePath=en\DDO Eula - Turbine.rtf 4/23/2008 10:13:58 PM URL.BannerSource=http://ddoimages.level3.turbine.com/files/27/90/50/94/1218.png 4/23/2008 10:13:58 PM URL.BannerTarget=http://www.ddo.com/article/934/?utm_source=REFERRAL&utm_medium=LAUNCHER&utm_campaign=REFERRAL 4/23/2008 10:13:58 PM 4/23/2008 10:13:58 PM autoPatchTimer.Enabled = True 4/23/2008 10:13:58 PM Service Alert RSS feed loaded. 4/23/2008 10:13:58 PM Transition to phase: AlertControl 4/23/2008 10:14:01 PM Transition to phase: PatchStatusControl 4/23/2008 10:14:03 PM Beginning patch process... 4/23/2008 10:14:03 PM Initializing PatchWrapper... 4/23/2008 10:14:03 PM productCode: DDO 4/23/2008 10:14:03 PM language: English 4/23/2008 10:14:03 PM patchServer: patch.ddo.com 4/23/2008 10:14:03 PM port: 80 4/23/2008 10:14:03 PM PatchWrapper initialized... 4/23/2008 10:14:03 PM Starting patch process... 4/23/2008 10:14:03 PM autoPatchTimer.Enabled = True 4/23/2008 10:14:03 PM Updating: dndlauncher.exe 4/23/2008 10:14:05 PM Patch error encountered. 4/23/2008 10:14:05 PM 4/23/2008 10:14:05 PM *** Exception 4/23/2008 10:14:05 PM 4/23/2008 10:14:05 PM Update Error A problem was encountered while attempting to update the game. The service may be down for maintenance. Please try again later. If you continue to experience problems, please check the support web site. System.Exception: There was an error generating the hash code for a patch file. (0x8004F003) 4/23/2008 10:14:05 PM 4/23/2008 10:14:05 PM Launcher execution ends: 4/23/2008 10:14:08 PM
Thanks for any help.
Steejan...
Results 1 to 20 of 31
Thread: Logging in issues here too.
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04-24-2008, 12:25 AM #1Founder
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- Feb 2006
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- 115
Logging in issues here too.
Last edited by Steejan; 04-24-2008 at 06:56 AM.
Ghallanda- Steejan L-14 Paladin / Cureaid L-14 Cleric / Lowendrau L-7 Wizard
Khyber- Deadaim L-16 Ranger / Claymoore L-16 Ranger
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04-24-2008, 07:52 AM #2Founder
- Join Date
- Jan 2006
- Posts
- 13
Same
Same error here
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04-24-2008, 08:42 AM #3Community Member
- Join Date
- Apr 2008
- Posts
- 2
Same here same exact error at the same exact spot during the update and no its not a firewall issue since I rebooted into safe mode and still same issue, also did a game reinstall same issue, something messed up on the update server? by the way im using windows vista funny thing is I just tried putting in a message into turbine tech support and this is what I get Microsoft OLE DB Provider for SQL Server error '80040e14'
ORDER BY items must appear in the select list if SELECT DISTINCT is specified.
/asheronscall/shared/questiondata.asp, line 959 rofl no idea what a form for ddo has to do with asherons call not a good sign since im a first time customer and I cant reach tech support lol, guess ill try chat when i comeback from workLast edited by Baihuigau; 04-24-2008 at 08:53 AM.
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04-24-2008, 09:44 AM #4Founder
- Join Date
- Feb 2006
- Posts
- 680
Originally Posted by Baihuigau
It's a submission to tech support so they probably are using the same code that they have been using for a while. All it is doing is storing your data and it probably hasn't changed much since Asherons Call. Of course, something is hosed up because that error should have been caught long ago. Something funky is happening on their side.
Just FYI, the following query would cause such an error:
SELECT distinct field1, field2
FROM some_table
WHERE field1 = 'some value'
ORDER BY field3, field4
That's pretty easy to catch so something else is probably messed up.
My guess is that there are some weird server issues going on. When I updated, it was just a little before Steejan's message. I noticed that every patch application had a little pause that was never there in previous patches. I didn't pay it much attention but now I wish I would have traced it or something as it may be related to the problems described here.Last edited by Zor Prime; 04-24-2008 at 03:27 PM.
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04-24-2008, 11:07 AM #5Developer
- Join Date
- Feb 2006
- Posts
- 356
The issues are unrelated. The issue submitting a question is being looked at.
The hash code error is a timeout error. You can actually resolve this issue by trying again.
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04-24-2008, 11:17 AM #6Community Member
- Join Date
- Mar 2006
- Posts
- 3
No it doesn't fix it by trying again
I tried again and it didn't fix the problem. I also tried to email the error and it wouldn't let me do that either. I have had to reinstall DDO and it won't complete updating.
A friendly reminder, People don't kill people! Swords kill people.. and barrels! Lot's and Lot's of barrels!
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04-24-2008, 02:54 PM #7Founder
- Join Date
- Feb 2006
- Posts
- 115
7 hours, says that don't work!
Originally Posted by Yeti
Well I don't think trying again will fix it either!!
I actually spent well over 7 hours reinstalling and deleting DDO over and over again, trying to hook up to the update server. Each time I seemed to get a little bit more of the starting down load but in the end it just gave me the same error message.
By the way, I am now not using any fire wall program since I deleted Norton and have had Windows fire wall turned off for a long time now.
The strange thing is, just an hour before the last patch was started I had been playing DDO most the day with no problems. I guess I should of left the orginal game files alone.
Still wondering what to do!!!!!!!!!!!!!!!!!!!!!!
Steejan...Last edited by Steejan; 04-24-2008 at 03:02 PM.
Ghallanda- Steejan L-14 Paladin / Cureaid L-14 Cleric / Lowendrau L-7 Wizard
Khyber- Deadaim L-16 Ranger / Claymoore L-16 Ranger
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04-24-2008, 03:52 PM #8Founder
- Join Date
- Feb 2006
- Posts
- 680
Originally Posted by Yeti
Yeti, don't get me wrong when I say that the error should have been caught long ago. I meant that the ASP code is more than likely tried and true and that an "ORDER BY" error in a query would have been caught early on...therefore, there's a good chance that the submission problem is something other than the code and possibly something temporarily out of whack (my guess of course).
When my patches were being applied, I noticed a little pause that normally isn't there. I thought it may have something to do with the decryption but I didn't pay close enough attention to see if it was happening during decryption or after (I was working on my 3rd Canadian Mist sour so I probably missed something
).
Anyway, thanks for filling us in.
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