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  1. #1
    Community Member
    Join Date
    Apr 2008
    Posts
    3

    Default Launcher crashes on startup.

    Well, I'm home for the weekend, and I tried installing DDO on my brothers computer, only to get this error message every time I try to launch it. Now normally, it should be downloading a patch for the launcher, then restarting, but now it just crashes.

    This appears to be the error message I -think-
    System.ArgumentException: Font 'Arial Unicode MS' doesn't support style 'Regular'.

    Is that seriously a font error? I'm dumbfounded how to fix this.

    Code:
    Contents of log file C:\Documents and Settings\Bressa\Local Settings\Application Data\Turbine\Dungeons and Dragons Online\Launcher\Launcher_128528430769687500.log
    ---------------------------------------------------------------------
    Launcher execution begins: 4/16/2008 6:11:16 PM                                                      4/16/2008 6:11:16 PM
    Command line: "C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe" -invoker_hwnd 2097864 -invoker_pid 3124   4/16/2008 6:11:16 PM
    Administrator: True                                                                                  4/16/2008 6:11:16 PM
    UAC enabled: False                                                                                   4/16/2008 6:11:16 PM
    Mutex Created: "C:_Program Files_Turbine_Dungeons & Dragons Online - Stormreach_TurbineLauncher.exe" 4/16/2008 6:11:16 PM
    Read user settings file.                                                                             4/16/2008 6:11:17 PM
    Installed resources:                                                                                 4/16/2008 6:11:17 PM
        en      en English "Select a Language"                                                           4/16/2008 6:11:17 PM
                                                                                                         4/16/2008 6:11:17 PM
    Target culture: "en-US"                                                                              4/16/2008 6:11:17 PM
    Looking for resources in "en-US"                                                                     4/16/2008 6:11:17 PM
    Looking for resources in "en-GB"                                                                     4/16/2008 6:11:17 PM
    Looking for resources in "en"                                                                        4/16/2008 6:11:17 PM
    Final resource culture: "en"                                                                         4/16/2008 6:11:17 PM
                                                                                                         4/16/2008 6:11:17 PM
    Resources library:                                                                                   4/16/2008 6:11:17 PM
        FileName:        C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\en\TurbineLauncher.resources.dll 4/16/2008 6:11:17 PM
        Comments:        Resources and assembly imported from library                                    4/16/2008 6:11:17 PM
        FileVersion:     1.3.2888.18282                                                                  4/16/2008 6:11:17 PM
        AssemblyVersion: 1.3.2888.18282                                                                  4/16/2008 6:11:17 PM
        BuildTime:       11/28/2007 10:09:24 AM Eastern Standard Time                                    4/16/2008 6:11:17 PM
                                                                                                         4/16/2008 6:11:17 PM
    ConfigurationSettings.AppSettings:                                                                   4/16/2008 6:11:17 PM
        Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              4/16/2008 6:11:17 PM
        DataCenter.GameName=DDO                                                                          4/16/2008 6:11:17 PM
        DataCenter.DefaultCenter=DDO                                                                     4/16/2008 6:11:17 PM
        Product.DocumentFolder=Dungeons and Dragons Online                                               4/16/2008 6:11:17 PM
        Launcher.DocumentFolder=Launcher                                                                 4/16/2008 6:11:17 PM
                                                                                                         4/16/2008 6:11:17 PM
    Enter LoadPrivateFonts                                                                               4/16/2008 6:11:17 PM
        FontFamily "Masoch Dirach" loaded.                                                               4/16/2008 6:11:17 PM
    Exit LoadPrivateFonts                                                                                4/16/2008 6:11:17 PM
    Trying to load splash screen from the local directory...                                             4/16/2008 6:11:17 PM
    No local splash screen image found.                                                                  4/16/2008 6:11:17 PM
                                                                                                         4/16/2008 6:11:17 PM
    ---------------------------------------------------------------------------------------------------  4/16/2008 6:11:17 PM
                                            System Information                                           4/16/2008 6:11:17 PM
    ---------------------------------------------------------------------------------------------------  4/16/2008 6:11:17 PM
         Operating System: Microsoft Windows XP Professional (5.1.2600, Build 2600) Service Pack 2       4/16/2008 6:11:17 PM
                 Language: English (United States)                                                       4/16/2008 6:11:17 PM
      System Manufacturer: ASUSTeK Computer INC.                                                         4/16/2008 6:11:18 PM
             System Model: A7N8X-X                                                                       4/16/2008 6:11:18 PM
                     BIOS: Phoenix - AwardBIOS v6.00PG                                                   4/16/2008 6:11:18 PM
                Processor: AuthenticAMD x86 Family 6 Model 10 Stepping 0 (1.14GHz)                       4/16/2008 6:11:18 PM
                   Memory: 1023MB RAM                                                                    4/16/2008 6:11:18 PM
                Page File: 556MB used, 1905MB available                                                  4/16/2008 6:11:18 PM
          Cipher strength: Min=40-bit, Max=128-bit                                                       4/16/2008 6:11:18 PM
         .NET CLR version: 1.1.4322.2032 (Service Pack 1 on Windows XP SP2)                              4/16/2008 6:11:18 PM
    Default Proxy Address:                                                                               4/16/2008 6:11:18 PM
       BypassProxyOnLocal: False                                                                         4/16/2008 6:11:18 PM
               BypassList:                                                                                                      4/16/2008 6:11:18 PM
    ---------------------------------------------------------------------------------------------------  4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
    Initialization status: "Logging module version data"                                                 4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
    Assemblies:                                                                                          4/16/2008 6:11:18 PM
        ModuleName:      TurbineLauncher.exe                                                             4/16/2008 6:11:18 PM
        FileName:        C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe 4/16/2008 6:11:18 PM
        Comments:        (RELEASE) Launches Turbine MMORPGs.                                             4/16/2008 6:11:18 PM
        FileVersion:     1.3.12.8                                                                        4/16/2008 6:11:18 PM
        AssemblyVersion: 1.3.2887.18999                                                                  4/16/2008 6:11:18 PM
        BuildTime:       11/27/2007 10:33:18 AM Eastern Standard Time                                    4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:        C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 4/16/2008 6:11:18 PM
        Comments:        (RELEASE) New versions of controls which properly support background images and colors. 4/16/2008 6:11:18 PM
        FileVersion:     1.3.12.8                                                                        4/16/2008 6:11:18 PM
        AssemblyVersion: 1.3.2887.18954                                                                  4/16/2008 6:11:18 PM
        BuildTime:       11/27/2007 10:31:48 AM Eastern Standard Time                                    4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
    Libraries:                                                                                           4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 4/16/2008 6:11:18 PM
        FileVersion: 1.1.0.0                                                                             4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 4/16/2008 6:11:18 PM
        FileVersion: 1.0.0.0                                                                             4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 4/16/2008 6:11:18 PM
        FileVersion: 1.1.0.0                                                                             4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchClient.dll     4/16/2008 6:11:18 PM
        FileVersion: 01,04,01,04001                                                                      4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll    4/16/2008 6:11:18 PM
        FileVersion: 1, 3, 12, 8                                                                         4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll  4/16/2008 6:11:18 PM
        FileVersion: 1.3.12.4                                                                            4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\SelfPatch.dll       4/16/2008 6:11:18 PM
        FileVersion: 01,04,01,04001                                                                      4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll  4/16/2008 6:11:18 PM
        FileVersion: 1.6.1.14                                                                            4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\Program Files\Turbine\Dungeons & Dragons Online - Stormreach\zlib1T.dll          4/16/2008 6:11:18 PM
        FileVersion: 1.2.3                                                                               4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
        FileName:    C:\WINDOWS\system32\schannel.dll                                                    4/16/2008 6:11:18 PM
        FileVersion: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)                                            4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
                                                                                                         4/16/2008 6:11:18 PM
    Initialization status: "Registering update wrapper"                                                  4/16/2008 6:11:18 PM
    regsvr32 /s /c PatchWrapper.dll exit code: 0                                                         4/16/2008 6:11:18 PM
    regsvr32 /s /c PatchWrapperPS.dll exit code: 0                                                       4/16/2008 6:11:18 PM
    Initialization status: "Constructing data center browser"                                            4/16/2008 6:11:18 PM
    Initialization status: "Constructing alert service"                                                  4/16/2008 6:11:19 PM
    Initialization status: "Constructing configuration service"                                          4/16/2008 6:11:19 PM
    Initialization status: "Constructing authentication service"                                         4/16/2008 6:11:19 PM
    Initialization status: "Constructing update service"                                                 4/16/2008 6:11:19 PM
    Initialization status: "Constructing UI manager"                                                     4/16/2008 6:11:19 PM
    Initialization status: "Constructing phase engine"                                                   4/16/2008 6:11:19 PM
    autoPatchTimer interval: 14400000                                                                    4/16/2008 6:11:19 PM
    Initialization status: "Getting data centers"                                                        4/16/2008 6:11:19 PM
    Current Data Center: DDO                                                                             4/16/2008 6:11:20 PM
    AuthServer: https://gls.ddo.com/GLS.AuthServer/Service.asmx                                          4/16/2008 6:11:20 PM
                                                                                                         4/16/2008 6:11:20 PM
    World status servers:                                                                                4/16/2008 6:11:20 PM
        Sarlona @ http://launcher.turbine.com/serverin...s=12.130.63.89                              4/16/2008 6:11:20 PM
        Khyber @ http://launcher.turbine.com/serverin...=206.17.109.65                              4/16/2008 6:11:20 PM
        Thelanis @ http://launcher.turbine.com/serverin...s=12.130.63.52                             4/16/2008 6:11:20 PM
        Argonnessen @ http://launcher.turbine.com/serverin...=12.130.63.169                         4/16/2008 6:11:20 PM
        Ghallanda @ http://launcher.turbine.com/serverin...=12.130.63.189                           4/16/2008 6:11:20 PM
                                                                                                         4/16/2008 6:11:20 PM
    Initialization status: "Getting remote configuration"                                                4/16/2008 6:11:20 PM
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml"              4/16/2008 6:11:20 PM
    Configuration.AppSettings:                                                                           4/16/2008 6:11:21 PM
        LauncherConfig.DateTime=04/19/07 12:00 PM                                                        4/16/2008 6:11:21 PM
        LauncherConfig.RefreshFrequency=15                                                               4/16/2008 6:11:21 PM
        GameName=DDO                                                                                     4/16/2008 6:11:21 PM
        Patching.ProductCode=DDO                                                                         4/16/2008 6:11:21 PM
        GameClient.Filename=dndclient.exe                                                                4/16/2008 6:11:21 PM
        GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx --gametype DDO --supportserviceurl https://tss.turbine.com/TSSTrowser/SubmitTicket.asmx --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 80000 4/16/2008 6:11:21 PM
        GameClient.ResetGraphicsArg= --safe                                                              4/16/2008 6:11:21 PM
        GameClient.AlwaysPatchHighRes=true                                                               4/16/2008 6:11:21 PM
        GameClient.HighResPatchArg= --HighResOutOfDate                                                   4/16/2008 6:11:21 PM
        GameClient.RequiredVersion=0                                                                     4/16/2008 6:11:21 PM
        GameClient.ForwardVersion=0                                                                      4/16/2008 6:11:21 PM
        URL.UpdateDownload=http://downloads.turbine.com                                                  4/16/2008 6:11:21 PM
        Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe                                                   4/16/2008 6:11:21 PM
        URL.Support=http://www.ddo.com/support/                                                          4/16/2008 6:11:21 PM
        URL.Home=http://www.ddo.com                                                                      4/16/2008 6:11:21 PM
        URL.Community=http://www.ddo.com                                                                 4/16/2008 6:11:21 PM
        URL.Account=https://myaccount.turbine.com                                                        4/16/2008 6:11:21 PM
        URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2&billing[action]=5 4/16/2008 6:11:21 PM
        URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13                 4/16/2008 6:11:21 PM
        URL.Account.Post=https://myaccount.turbine.com/?page_id=29                                       4/16/2008 6:11:21 PM
        Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 4/16/2008 6:11:21 PM
        Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-Purch 4/16/2008 6:11:21 PM
        Activate.Account.BuyNow=false                                                                    4/16/2008 6:11:21 PM
        Threshold.Account.DaysLeft=35                                                                    4/16/2008 6:11:21 PM
        Activate.Account.DaysLeft=true                                                                   4/16/2008 6:11:21 PM
        LauncherConfig.SubscriptionRefreshFrequency=60                                                   4/16/2008 6:11:21 PM
        URL.PrivacyPolicy=http://www.turbine.com/?page_id=59                                             4/16/2008 6:11:21 PM
        URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 4/16/2008 6:11:21 PM
        URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt                         4/16/2008 6:11:21 PM
        URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt                       4/16/2008 6:11:21 PM
        URL.LogoButton1=http://www.atari.com                                                             4/16/2008 6:11:21 PM
        URL.LogoButton2=http://www.hasbro.com                                                            4/16/2008 6:11:21 PM
        URL.LogoButton3=http://www.wizards.com                                                           4/16/2008 6:11:21 PM
        URL.LogoButton4=http://www.turbine.com                                                           4/16/2008 6:11:21 PM
        WorldUpdateRate=1                                                                                4/16/2008 6:11:21 PM
        PatchWindow=30                                                                                   4/16/2008 6:11:21 PM
        PatchConnectRetryInterval=1                                                                      4/16/2008 6:11:21 PM
        DisablePatch=false                                                                               4/16/2008 6:11:21 PM
        EmailAddress.Errors=LauncherErrors@turbine.com                                                   4/16/2008 6:11:21 PM
        TrialTokenList=StormreachGuest                                                                   4/16/2008 6:11:21 PM
        URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0}                               4/16/2008 6:11:21 PM
        Eula.en.FilePath=en\DDO Eula - Turbine.rtf                                                       4/16/2008 6:11:21 PM
        URL.BannerSource=http://ddoimages.level3.turbine.com/files/27/90/50/94/1218.png                  4/16/2008 6:11:21 PM
        URL.BannerTarget=http://www.ddo.com/article/934/?utm_source=REFERRAL&utm_medium=LAUNCHER&utm_campaign=REFERRAL 4/16/2008 6:11:21 PM
                                                                                                         4/16/2008 6:11:21 PM
    autoPatchTimer.Enabled = True                                                                        4/16/2008 6:11:21 PM
    Initialization status: "Getting alerts and news"                                                     4/16/2008 6:11:21 PM
    Initialization status: "Opening main form"                                                           4/16/2008 6:11:21 PM
                                                                                                         4/16/2008 6:11:22 PM
    *** Data Center Error                                                                                4/16/2008 6:11:22 PM
                                                                                                         4/16/2008 6:11:22 PM
    An error occurred while communicating with the data cetner. 
    For more details, click "Details". For support online, click "Help". [ERROR 30000] 4/16/2008 6:11:22 PM
                                                                                                         4/16/2008 6:11:22 PM
    System.ArgumentException: Font 'Arial Unicode MS' doesn't support style 'Regular'.
       at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
       at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
       at System.Windows.Forms.Control.Invoke(Delegate method)
       at com.turbine.launcher.Launcher.Configuration_AppSettingsReadyComplete(Object sender, EventArgs e)
       at com.turbine.launcher.Services.AppSettingsReadyCompleteEventHandler.Invoke(Object sender, EventArgs e)
       at com.turbine.launcher.Services.Configuration.datacenterBrowser_GotDataCenters(Object sender, SuccessMessageEventArgs e)
       at com.turbine.launcher.Services.GotDataCentersEventHandler.Invoke(Object sender, SuccessMessageEventArgs e)
       at com.turbine.launcher.Launcher.datacenterBrowser_GotDataCentersBase(Object sender, SuccessMessageEventArgs e)
       at com.turbine.launcher.Services.DataCenterBrowser.EndGetDatacenters(IAsyncResult ar) 4/16/2008 6:11:22 PM
                                                                                                         4/16/2008 6:11:22 PM
                                                                                                         4/16/2008 6:11:29 PM
    *** Success                                                                                          4/16/2008 6:11:29 PM
                                                                                                         4/16/2008 6:11:29 PM
    The launcher error report has been copied to the clipboard.                                          4/16/2008 6:11:29 PM
                                                                                                         4/16/2008 6:11:29 PM
    ---------------------------------------------------------------------
    End of log file
    Last edited by bressadarkhoof; 04-16-2008 at 06:20 PM. Reason: Clarification.

  2. #2
    Developer Yeti's Avatar
    Join Date
    Feb 2006
    Posts
    356

    Default

    This error is normally caused by a non-standard (not TTF, TrueType Font) that is trying to take the place of the font that the launcher is trying to load. Normally you can resolve this error by browsing to your fonts folder (normally c:\Windows\Fonts) and deleting (or moving to another folder if you would rather do that) any fonts that are not marked as TrueType. It's likely you have an Arial font that is causing the issue.

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