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  1. #1
    Community Member
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    Default Game Error [201]

    Game Error [201] Can't open the data files. Check that they exist and that you have permission to write to them. The program will now exit. [201]

    I use Windows XP
    I let the launcher to did the update
    I can login, select the server, it runs (or let me skip) the intro, then it appears this when it's on the CLEANING UP OLD CONNECTION on green at the screen.
    Last edited by Elebar; 01-30-2008 at 04:28 PM.

  2. #2
    Developer Yeti's Avatar
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    Feb 2006
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    It sounds as if the patch may not have applied correctly. Please copy all of the files from the Backup folder inside your main DDO folder to the main DDO folder and then start the launcher. This should force the launcher to re-apply the patch to your system.

  3. #3
    Community Member Lewcipher's Avatar
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    Had the same issue as above, but when I tried your fix Yeti, it made it worse. I got a whole page of error messages. Having to re-install the whole game.

  4. #4
    Developer Yeti's Avatar
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    All that fix does is reload the files from before you patched, so I'm not sure why it would cause MORE errors. Are you running on an XP user account with admin privileges?

  5. #5
    Community Member Lewcipher's Avatar
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    Negative. Windows Vista. I unchecked the "Run Program as Administrator" before I even logged tried to run the launcher. I am assuming now, that only the files in the base directory (not the folders too) is all that should have been copied.

  6. #6
    Developer Yeti's Avatar
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    Just to be clear, until the game has successfully patched, and using the new launcher (more specifically the TurbineInvoker.exe) in Vista you will likely need to leave the run as admin checked. If you unchecked this before you patched, it may be why you had the issue.

  7. #7
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    Default

    Thanks, I will try and post if it solved the issue or not.

  8. #8
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    Apr 2007
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    Default

    It didn't work. The launcher was uptdated again but none of the files of the game were downloaded and it still says the same message about the error.

  9. #9
    Community Member Lewcipher's Avatar
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    On download 8810 out of 10653. Will let u know tomorrow yeti..and all the yeti's out there

  10. #10
    Community Member Lewcipher's Avatar
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    All Options were tried. Still getting game error 201. This game is gone. Thank you for your support. What a great waste of a day.

  11. #11
    Community Member Pellegro's Avatar
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    May 2006
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    Default

    I got the 201 error too.

    I pre-patched yesterday. Logged in today. It finished the log-in.

    Then I signed in user/password. Then it went to the load screen, got to the splashscreen page, then crashed back to the user/pass sign in noting the 201 error.

    I tried user/pass again - same deal.

    Then I shut it all down - the launcher, the systray icon - everything.

    Restarted the aplpication. It applied 1 more udpate this time ... then it worked fine.

    See if you dont get similar results?

  12. #12
    Community Member
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    I even restarted my computer and tried to do the backup thing thrice. It's not working, I will download the pre-patch and see if I can force a repatch from it. Otherwise I think I will have to uninstall and install back again... I really hope that its not the case or it will mean another lost day and I play way too few already...

  13. #13
    Developer Yeti's Avatar
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    Please post a launcher log if you are having this issue!

    You can find your launcher logs at:

    Windows XP:
    C:\Documents and Settings\username\Local Settings\Application Data\Turbine\Dungeons and Dragons Online\Launcher

    Windows Vista:
    C:\Users\USERNAME\AppData\Local\Turbine\Dungeons and Dragons Online\Launcher

  14. #14
    Community Member
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    Quote Originally Posted by Yeti View Post
    Please post a launcher log if you are having this issue!

    You can find your launcher logs at:

    Windows XP:
    C:\Documents and Settings\username\Local Settings\Application Data\Turbine\Dungeons and Dragons Online\Launcher

    Windows Vista:
    C:\Users\USERNAME\AppData\Local\Turbine\Dungeons and Dragons Online\Launcher
    That folder does not exist on my hard drive. I have an Application Data folder, but it only has an Adobe and a Microsofot folders inside not a Turbine or a DDO folder. I even checked inside the folders for All Users and the other Username that exists on my computer, none has said folder.

    Oh and the route is like this C:\Documents and Settings\Username\Application Data

    No local settings in the Username folder.

  15. #15
    Developer Yeti's Avatar
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    Make sure that Hidden files are enabled. While you have the My Computer window open, click on Tools, then Folder Options, Click the View tab and in the box at the bottom make sure that in the section "Hidden files and folders" the dot is next to "Show hidden files and folders" then click Ok.

  16. #16
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    Quote Originally Posted by Yeti View Post
    Make sure that Hidden files are enabled. While you have the My Computer window open, click on Tools, then Folder Options, Click the View tab and in the box at the bottom make sure that in the section "Hidden files and folders" the dot is next to "Show hidden files and folders" then click Ok.
    I did, I wasn't able to see such folder anyway.

    I also finished to download the pre-patch and patch it from there. When I run the launcher, itdownloads around 720 files and then go to the username/pass, but it's still crashing at the same point once I try to log in the server.

  17. #17
    Developer Yeti's Avatar
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    There has to be a Local Settings folder, it's a folder that tracks many different things in Windows. It is where the logs for our launcher are stored that I need to look at in order to determine what issue the launcher is having. The only other option would be to reinstall from scratch. But this sounds more like a permissions issue than an actual corrupt data issue.

  18. #18
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    Default

    Ok I finally found it, different languages on the Operative System doesn't help at all... and some weird issue about the Show hidden files as well. Anyway here is the most recent log

    Code:
    Launcher execution begins: 31/01/2008 02:30:30 p.m.                                                  31/01/2008 02:30:30 p.m.
    Command line: "C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe" -invoker_hwnd 5768040 -invoker_pid 2736   31/01/2008 02:30:30 p.m.
    Administrator: False                                                                                 31/01/2008 02:30:30 p.m.
    UAC enabled: False                                                                                   31/01/2008 02:30:30 p.m.
    Mutex Created: "C:_Archivos de programa_Turbine_Dungeons & Dragons Online - Stormreach_TurbineLauncher.exe" 31/01/2008 02:30:30 p.m.
    Read user settings file.                                                                             31/01/2008 02:30:30 p.m.
    Installed resources:                                                                                 31/01/2008 02:30:30 p.m.
        en      en English "Select a Language"                                                           31/01/2008 02:30:30 p.m.
                                                                                                         31/01/2008 02:30:30 p.m.
    Target culture: "es-ES"                                                                              31/01/2008 02:30:30 p.m.
    Looking for resources in "es-ES"                                                                     31/01/2008 02:30:30 p.m.
    Looking for resources in "es"                                                                        31/01/2008 02:30:30 p.m.
    Looking for resources in "en-GB"                                                                     31/01/2008 02:30:30 p.m.
    Looking for resources in "en"                                                                        31/01/2008 02:30:30 p.m.
    Final resource culture: "en"                                                                         31/01/2008 02:30:30 p.m.
                                                                                                         31/01/2008 02:30:30 p.m.
    Resources library:                                                                                   31/01/2008 02:30:30 p.m.
        FileName:        C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\en\TurbineLauncher.resources.dll 31/01/2008 02:30:30 p.m.
        Comments:        Resources and assembly imported from library                                    31/01/2008 02:30:30 p.m.
        FileVersion:     1.3.2888.18282                                                                  31/01/2008 02:30:30 p.m.
        AssemblyVersion: 1.3.2888.18282                                                                  31/01/2008 02:30:30 p.m.
        BuildTime:       28/11/2007 10:09:24 a.m. Hora estándar central (México)                         31/01/2008 02:30:30 p.m.
                                                                                                         31/01/2008 02:30:30 p.m.
    ConfigurationSettings.AppSettings:                                                                   31/01/2008 02:30:30 p.m.
        Launcher.DataCenterService.GLS=http://gls.ddo.com/GLS.DataCenterServer/Service.asmx              31/01/2008 02:30:30 p.m.
        DataCenter.GameName=DDO                                                                          31/01/2008 02:30:30 p.m.
        DataCenter.DefaultCenter=DDO                                                                     31/01/2008 02:30:30 p.m.
        Product.DocumentFolder=Dungeons and Dragons Online                                               31/01/2008 02:30:30 p.m.
        Launcher.DocumentFolder=Launcher                                                                 31/01/2008 02:30:30 p.m.
                                                                                                         31/01/2008 02:30:30 p.m.
    Enter LoadPrivateFonts                                                                               31/01/2008 02:30:30 p.m.
        FontFamily "Masoch Dirach" loaded.                                                               31/01/2008 02:30:30 p.m.
    Exit LoadPrivateFonts                                                                                31/01/2008 02:30:30 p.m.
    Trying to load splash screen from the local directory...                                             31/01/2008 02:30:30 p.m.
    No local splash screen image found.                                                                  31/01/2008 02:30:30 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
    ---------------------------------------------------------------------------------------------------  31/01/2008 02:30:31 p.m.
                                            System Information                                           31/01/2008 02:30:31 p.m.
    ---------------------------------------------------------------------------------------------------  31/01/2008 02:30:31 p.m.
         Operating System: Microsoft Windows XP Home Edition (5.1.2600, Build 2600) Service Pack 2       31/01/2008 02:30:31 p.m.
                 Language: Spanish (Spain)                                                               31/01/2008 02:30:31 p.m.
      System Manufacturer: Dell Inc.                                                                     31/01/2008 02:30:31 p.m.
             System Model: MM061                                                                         31/01/2008 02:30:31 p.m.
                     BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08                                        31/01/2008 02:30:31 p.m.
                Processor: GenuineIntel x86 Family 6 Model 14 Stepping 8 (1.6GHz)                        31/01/2008 02:30:31 p.m.
                   Memory: 1022MB RAM                                                                    31/01/2008 02:30:31 p.m.
                Page File: 455MB used, 2005MB available                                                  31/01/2008 02:30:31 p.m.
          Cipher strength: Min=40-bit, Max=128-bit                                                       31/01/2008 02:30:31 p.m.
         .NET CLR version: 1.1.4322.2407 ()                                                              31/01/2008 02:30:31 p.m.
    Default Proxy Address:                                                                               31/01/2008 02:30:31 p.m.
       BypassProxyOnLocal: False                                                                         31/01/2008 02:30:31 p.m.
               BypassList:                                                                                                      31/01/2008 02:30:31 p.m.
    ---------------------------------------------------------------------------------------------------  31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
    Initialization status: "Logging module version data"                                                 31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
    Assemblies:                                                                                          31/01/2008 02:30:31 p.m.
        ModuleName:      TurbineLauncher.exe                                                             31/01/2008 02:30:31 p.m.
        FileName:        C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\TurbineLauncher.exe 31/01/2008 02:30:31 p.m.
        Comments:        (RELEASE) Launches Turbine MMORPGs.                                             31/01/2008 02:30:31 p.m.
        FileVersion:     1.3.12.8                                                                        31/01/2008 02:30:31 p.m.
        AssemblyVersion: 1.3.2887.18999                                                                  31/01/2008 02:30:31 p.m.
        BuildTime:       27/11/2007 10:33:18 a.m. Hora estándar central (México)                         31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:        C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\ControlLibrary.dll 31/01/2008 02:30:31 p.m.
        Comments:        (RELEASE) New versions of controls which properly support background images and colors. 31/01/2008 02:30:31 p.m.
        FileVersion:     1.3.12.8                                                                        31/01/2008 02:30:31 p.m.
        AssemblyVersion: 1.3.2887.18954                                                                  31/01/2008 02:30:31 p.m.
        BuildTime:       27/11/2007 10:31:48 a.m. Hora estándar central (México)                         31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
    Libraries:                                                                                           31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\AxInterop.SHDocVw.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1.1.0.0                                                                             31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\Interop.PatchWrapper.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1.0.0.0                                                                             31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\Interop.SHDocVw.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1.1.0.0                                                                             31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\PatchClient.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 01,04,01,04001                                                                      31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapper.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1, 3, 12, 8                                                                         31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\PatchWrapperPS.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1.3.12.4                                                                            31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\SelfPatch.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 01,04,01,04001                                                                      31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\TTEPatchClient.dll 31/01/2008 02:30:31 p.m.
        FileVersion: 1.6.1.14                                                                            31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\Archivos de programa\Turbine\Dungeons & Dragons Online - Stormreach\zlib1T.dll   31/01/2008 02:30:31 p.m.
        FileVersion: 1.2.3                                                                               31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
        FileName:    C:\WINDOWS\system32\schannel.dll                                                    31/01/2008 02:30:31 p.m.
        FileVersion: 5.1.2600.3126 (xpsp_sp2_gdr.070425-0226)                                            31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
                                                                                                         31/01/2008 02:30:31 p.m.
    Initialization status: "Registering update wrapper"                                                  31/01/2008 02:30:31 p.m.
    regsvr32 /s /c PatchWrapper.dll exit code: 0                                                         31/01/2008 02:30:31 p.m.
    regsvr32 /s /c PatchWrapperPS.dll exit code: 0                                                       31/01/2008 02:30:31 p.m.
    Initialization status: "Constructing data center browser"                                            31/01/2008 02:30:31 p.m.
    Initialization status: "Constructing alert service"                                                  31/01/2008 02:30:32 p.m.
    Initialization status: "Constructing configuration service"                                          31/01/2008 02:30:32 p.m.
    Initialization status: "Constructing authentication service"                                         31/01/2008 02:30:32 p.m.
    Initialization status: "Constructing update service"                                                 31/01/2008 02:30:32 p.m.
    Initialization status: "Constructing UI manager"                                                     31/01/2008 02:30:32 p.m.
    Initialization status: "Constructing phase engine"                                                   31/01/2008 02:30:32 p.m.
    autoPatchTimer interval: 14400000                                                                    31/01/2008 02:30:32 p.m.
    Initialization status: "Getting data centers"                                                        31/01/2008 02:30:32 p.m.
    Current Data Center: DDO                                                                             31/01/2008 02:30:34 p.m.
    AuthServer: https://gls.ddo.com/GLS.AuthServer/Service.asmx                                          31/01/2008 02:30:34 p.m.
                                                                                                         31/01/2008 02:30:34 p.m.
    World status servers:                                                                                31/01/2008 02:30:34 p.m.
        Sarlona @ http://launcher.turbine.com/serverinfo.php?s=12.130.63.89                              31/01/2008 02:30:34 p.m.
        Khyber @ http://launcher.turbine.com/serverinfo.php?s=206.17.109.65                              31/01/2008 02:30:34 p.m.
        Thelanis @ http://launcher.turbine.com/serverinfo.php?s=12.130.63.52                             31/01/2008 02:30:34 p.m.
        Argonnessen @ http://launcher.turbine.com/serverinfo.php?s=12.130.63.169                         31/01/2008 02:30:34 p.m.
        Ghallanda @ http://launcher.turbine.com/serverinfo.php?s=12.130.63.189                           31/01/2008 02:30:34 p.m.
                                                                                                         31/01/2008 02:30:34 p.m.
    Initialization status: "Getting remote configuration"                                                31/01/2008 02:30:34 p.m.
    GetLauncherConfig from: "http://gls.ddo.com/launcher/ddo/dndlauncher.server.config.xml"              31/01/2008 02:30:34 p.m.
    Configuration.AppSettings:                                                                           31/01/2008 02:30:34 p.m.
        LauncherConfig.DateTime=04/19/07 12:00 PM                                                        31/01/2008 02:30:34 p.m.
        LauncherConfig.RefreshFrequency=15                                                               31/01/2008 02:30:34 p.m.
        GameName=DDO                                                                                     31/01/2008 02:30:34 p.m.
        Patching.ProductCode=DDO                                                                         31/01/2008 02:30:34 p.m.
        GameClient.Filename=dndclient.exe                                                                31/01/2008 02:30:34 p.m.
        GameClient.ArgTemplate=-a {0} -h {1} --glsticketdirect {2} --chatserver {3} --language {4} --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx?GameType=DDO --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 80000 31/01/2008 02:30:34 p.m.
        GameClient.ResetGraphicsArg= --safe                                                              31/01/2008 02:30:34 p.m.
        GameClient.AlwaysPatchHighRes=true                                                               31/01/2008 02:30:34 p.m.
        GameClient.HighResPatchArg= --HighResOutOfDate                                                   31/01/2008 02:30:34 p.m.
        GameClient.RequiredVersion=0                                                                     31/01/2008 02:30:34 p.m.
        GameClient.ForwardVersion=0                                                                      31/01/2008 02:30:34 p.m.
        URL.UpdateDownload=http://downloads.turbine.com                                                  31/01/2008 02:30:34 p.m.
        Patch.UpdaterNameFormat={0}updater_{1}_{2}.exe                                                   31/01/2008 02:30:34 p.m.
        URL.Support=http://www.ddo.com/support/                                                          31/01/2008 02:30:34 p.m.
        URL.Home=http://www.ddo.com                                                                      31/01/2008 02:30:34 p.m.
        URL.Community=http://www.ddo.com                                                                 31/01/2008 02:30:34 p.m.
        URL.Account=https://myaccount.turbine.com                                                        31/01/2008 02:30:34 p.m.
        URL.NewAccount=https://myaccount.turbine.com/index.php?page_id=29&billing[process]=2&billing[action]=5 31/01/2008 02:30:34 p.m.
        URL.ForgotPassword=https://myaccount.turbine.com/?page_id=29&billing[process]=13                 31/01/2008 02:30:34 p.m.
        URL.Account.Post=https://myaccount.turbine.com/?page_id=29                                       31/01/2008 02:30:34 p.m.
        Format.Account.Login=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&user[action]=login&billing[process]=1&billing[action]=1 31/01/2008 02:30:34 p.m.
        Format.Account.BuyNow=form_user_name={0}&form_user_pass={1}&siteuser[action]=login&billing[process]=17&billing[forms][subscriptionName]={2}&billing[scenario]=DDO_BUY_NOW_POPUP&billing[forms][productCode]=DDO&billing[forms][purchaseProductCode]=DDOBuy&billing[forms][purchasePlanCode]=DDO-Purch 31/01/2008 02:30:34 p.m.
        Activate.Account.BuyNow=false                                                                    31/01/2008 02:30:34 p.m.
        Threshold.Account.DaysLeft=35                                                                    31/01/2008 02:30:34 p.m.
        Activate.Account.DaysLeft=true                                                                   31/01/2008 02:30:34 p.m.
        LauncherConfig.SubscriptionRefreshFrequency=60                                                   31/01/2008 02:30:34 p.m.
        URL.PrivacyPolicy=http://www.turbine.com/?page_id=59                                             31/01/2008 02:30:34 p.m.
        URL.NewsFeed=http://launcher.turbine.com/rss_client.php/vortex.sitearticle.getLatestArticlesByRSS/20.21.22.23 31/01/2008 02:30:34 p.m.
        URL.NewsStyleSheet=http://launcher.turbine.com/files/05/77/77/25/26.xslt                         31/01/2008 02:30:34 p.m.
        URL.AlertsStyleSheet=http://launcher.turbine.com/files/58/97/82/09/25.xslt                       31/01/2008 02:30:34 p.m.
        URL.LogoButton1=http://www.atari.com                                                             31/01/2008 02:30:34 p.m.
        URL.LogoButton2=http://www.hasbro.com                                                            31/01/2008 02:30:34 p.m.
        URL.LogoButton3=http://www.wizards.com                                                           31/01/2008 02:30:34 p.m.
        URL.LogoButton4=http://www.turbine.com                                                           31/01/2008 02:30:34 p.m.
        WorldUpdateRate=1                                                                                31/01/2008 02:30:34 p.m.
        PatchWindow=30                                                                                   31/01/2008 02:30:34 p.m.
        PatchConnectRetryInterval=1                                                                      31/01/2008 02:30:34 p.m.
        DisablePatch=false                                                                               31/01/2008 02:30:34 p.m.
        EmailAddress.Errors=LauncherErrors@turbine.com                                                   31/01/2008 02:30:34 p.m.
        TrialTokenList=StormreachGuest                                                                   31/01/2008 02:30:34 p.m.
        URL.ExpiredTrial.Template=http://trial.ddo.com/purchase/?token={0}                               31/01/2008 02:30:34 p.m.
        Eula.en.FilePath=en\DDO Eula - Turbine.rtf                                                       31/01/2008 02:30:34 p.m.
        URL.BannerSource=http://ddoimages.level3.turbine.com/files/27/90/50/94/1218.png                  31/01/2008 02:30:34 p.m.
        URL.BannerTarget=http://www.ddo.com/article/934/?utm_source=REFERRAL&utm_medium=LAUNCHER&utm_campaign=REFERRAL 31/01/2008 02:30:34 p.m.
                                                                                                         31/01/2008 02:30:34 p.m.
    Initialization status: "Getting alerts and news"                                                     31/01/2008 02:30:34 p.m.
    Initialization status: "Opening main form"                                                           31/01/2008 02:30:34 p.m.
    Trying to load main form background image from the local directory...                                31/01/2008 02:30:35 p.m.
    No main form background image found. Using default.                                                  31/01/2008 02:30:35 p.m.
    Length cannot be less than zero.
    Parameter name: length                                             31/01/2008 02:31:08 p.m.
    Transition to phase: UpdaterSelectControl                                                            31/01/2008 02:31:10 p.m.
    Update Option: Local Forward Version is newer than Remote ForwardVersion.                            31/01/2008 02:31:10 p.m.
    Transition to phase: PatchStatusControl                                                              31/01/2008 02:31:10 p.m.
    Begin update: productCode="DDO" language="English" server="patch.ddo.com" port="80"                  31/01/2008 02:31:11 p.m.
    Connect: Waiting                                                                                     31/01/2008 02:31:11 p.m.
    Connect: Done                                                                                        31/01/2008 02:31:11 p.m.
    Examine Programs: Waiting                                                                            31/01/2008 02:31:11 p.m.
    Examine Programs: Done                                                                               31/01/2008 02:31:13 p.m.
    Update Programs: Done                                                                                31/01/2008 02:31:13 p.m.
    Examine Game Data: Waiting                                                                           31/01/2008 02:31:13 p.m.
    Examine Game Data: Done                                                                              31/01/2008 02:31:13 p.m.
    Update Game Data: Waiting                                                                            31/01/2008 02:31:13 p.m.
    Update Game Data: Done                                                                               31/01/2008 02:31:13 p.m.
    Disconnect: Done                                                                                     31/01/2008 02:31:13 p.m.
    Patching complete. Peak throughput: 0.00 KB/sec                                                      31/01/2008 02:31:13 p.m.
    Total downloaded file patch: 0 bytes                                                                 31/01/2008 02:31:13 p.m.
    Total downloaded dat patch: 0 bytes                                                                  31/01/2008 02:31:13 p.m.
    Raising PatchComplete event...                                                                       31/01/2008 02:31:13 p.m.
    Setting current version in registry...                                                               31/01/2008 02:31:13 p.m.
    Game client applied version stored: 0                                                                31/01/2008 02:31:13 p.m.
    Game client forward version stored: 0                                                                31/01/2008 02:31:13 p.m.
    Transition to phase: AuthenticationControl                                                           31/01/2008 02:31:13 p.m.
    ...PatchComplete events finished                                                                     31/01/2008 02:31:14 p.m.
    gls url: https://gls.ddo.com/GLS.AuthServer/Service.asmx                                             31/01/2008 02:31:21 p.m.
                                                                                                         31/01/2008 02:31:21 p.m.
    Username "elebar" authenticated successfully                                                         31/01/2008 02:31:21 p.m.
                                                                                                         31/01/2008 02:31:21 p.m.
    DDO Subscriptions:                                                                                   31/01/2008 02:31:21 p.m.
        Game: ................ "DDO"                                                                     31/01/2008 02:31:21 p.m.
        Description: ......... "DDO Subscription"                                                        31/01/2008 02:31:21 p.m.
        Name: ................ "lttqytdzydpxnahl3hffwqca7"                                               31/01/2008 02:31:21 p.m.
        Status: .............. "Active"                                                                  31/01/2008 02:31:21 p.m.
        ProductTokens: ....... "StormreachGuest,StormreachStandard"                                      31/01/2008 02:31:21 p.m.
        CustomerServiceTokens: ""                                                                        31/01/2008 02:31:21 p.m.
                                                                                                         31/01/2008 02:31:21 p.m.
    Existing user object.                                                                                31/01/2008 02:31:21 p.m.
    Selected Subscription:                                                                               31/01/2008 02:31:21 p.m.
        Game: ................ "DDO"                                                                     31/01/2008 02:31:21 p.m.
        Description: ......... "DDO Subscription"                                                        31/01/2008 02:31:21 p.m.
        Name: ................ "lttqytdzydpxnahl3hffwqca7"                                               31/01/2008 02:31:21 p.m.
        Status: .............. "Active"                                                                  31/01/2008 02:31:21 p.m.
        ProductTokens: ....... "StormreachGuest,StormreachStandard"                                      31/01/2008 02:31:21 p.m.
        CustomerServiceTokens: ""                                                                        31/01/2008 02:31:21 p.m.
                                                                                                         31/01/2008 02:31:21 p.m.
    Transition to phase: WorldSelectControl                                                              31/01/2008 02:31:21 p.m.
    Launcher.authenticator.Authenticated                                                                 31/01/2008 02:31:22 p.m.
                                                                                                         31/01/2008 02:31:22 p.m.
    World status update initiated                                                                        31/01/2008 02:31:22 p.m.
                                                                                                         31/01/2008 02:31:22 p.m.
    15: "Ghallanda" @ 12.130.63.190:9008;12.130.63.191:9008 is UP and NOT FULL
    queueNames: 00000000-0000-0000-0000-000000000000;00000000-0000-0000-0000-000000000000
    lastServed: 1  nowServing: 1  waitHint: 0
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    14: "Argonnessen" @ 12.130.63.170:9008;12.130.63.171:9008 is UP and NOT FULL
    queueNames: 00000000-0000-0000-0000-000000000000;00000000-0000-0000-0000-000000000000
    lastServed: 1  nowServing: 1  waitHint: 0
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    24: "Thelanis" @ 12.130.63.50:9008;12.130.63.51:9008 is UP and NOT FULL
    queueNames: 00000000-0000-0000-0000-000000000000;00000000-0000-0000-0000-000000000000
    lastServed: 1  nowServing: 1  waitHint: 0
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    11: "Sarlona" @ 12.130.63.90:9008;12.130.63.91:9008 is UP and NOT FULL
    queueNames: 00000000-0000-0000-0000-000000000000;00000000-0000-0000-0000-000000000000
    lastServed: 1  nowServing: 1  waitHint: 0
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    19: "Khyber" @ 206.17.109.63:9008;206.17.109.64:9008 is UP and NOT FULL
    queueNames: 00000000-0000-0000-0000-000000000000;00000000-0000-0000-0000-000000000000
    lastServed: 1  nowServing: 1  waitHint: 0
    allowAdminRoles: Server,CustomerService,Observer,SeniorCustomerService,LeadCustomerService,Test
    allowBillingRoles: TurbineEmployee,TurbineVIP,StormreachLimited,StormreachStandard,StormreachGuest,StormreachEUPre 31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    World status update complete                                                                         31/01/2008 02:31:25 p.m.
                                                                                                         31/01/2008 02:31:25 p.m.
    World selected: Ghallanda                                                                            31/01/2008 02:31:28 p.m.
    Going to Next Phase with QueueName: "00000000-0000-0000-0000-000000000000" and QueueURL: ""          31/01/2008 02:31:28 p.m.
    Transition to phase: LaunchControl                                                                   31/01/2008 02:31:28 p.m.
    Beginning GLS Ticket refresh...                                                                      31/01/2008 02:31:29 p.m.
    autoPatchTimer.Enabled = False                                                                       31/01/2008 02:31:29 p.m.
    Refreshed GLS Ticket...                                                                              31/01/2008 02:31:29 p.m.
    Launching: dndclient.exe -a <SubscriptionName> -h 12.130.63.191:9008 --glsticketdirect <GlsTicket> --chatserver 206.16.13.109:2900 --language English --supporturl https://tss.turbine.com/TSSTrowser/trowser.aspx?GameType=DDO --authserverurl https://gls.ddo.com/GLS.AuthServer/Service.asmx --glsticketlifetime 80000 31/01/2008 02:31:29 p.m.
    A running game has been found.                                                                       31/01/2008 02:31:30 p.m.
    Transition to phase: GameIsRunningControl                                                            31/01/2008 02:31:30 p.m.
    Launcher execution ends: 31/01/2008 02:31:30 p.m.                                                    31/01/2008 02:31:30 p.m.

  19. #19
    Customer Service Representative
    Join Date
    Apr 2007
    Posts
    1,193

    Default

    If you've already double checked any firewall/av software, made sure that the directories are not read only, tried the backup files and still can't play you may indeed want to try reinstalling.

  20. #20
    Community Member
    Join Date
    Apr 2007
    Posts
    17

    Default

    Quote Originally Posted by Altumus View Post
    If you've already double checked any firewall/av software, made sure that the directories are not read only, tried the backup files and still can't play you may indeed want to try reinstalling.
    Well the directories inside Turbine are all read only, but if I uncheck the box and click ok, or even apply and then ok. The second I check they are read only AGAIN.

    Edit: and I shut down the Firewall/AV to make sure it was not that.

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