Back from work...
The op has said I have made plenty of personal attacks against him, and avoided the topic. Without arguing that point, I would say he has at the very least responded in like manner.
But, to take the high road at this point and get away from that, I will simply continue by summing up my views on the topics of this thread:
-a customer may insist "the customer is always right", but a rude customer is still a rude customer.
-In my opinion, a polite customer (even when complaining) is right far more often that a rude one is.
-I want to hear more communication from Turbine.
-I want to hear in that communication target dates.
-I don't like seeing customers attack Turbine for not meeting those dates. I feel it discourages them from further sharing that kind of information with us.
-I want to see customers remind Turbine of those dates, and remind them when those dates pass, but that can be done without being rude and further discouraging communication.
-I agree with much of what the op wants to see.
-I completely disagree with the chosen methods for attaining that.
For those insisting some have been telling others in this thread to leave the game, I would say there is at least as much of an argument to say that is putting words in other people's mouths.