In short you are upset because they appear to be half-assing it. I hear ya.I am sure that there is a large amount of effort expended towards DDO game development. The simple fact of the matter is that it is not always apparent to the player (your customer).
Example #1. We were promised Druids and Monks over a year ago. Best rumor is Spring for the monk. Is it no reasonable for a new class a year? It is time for some new classes and maybe a new race or two.
Example #2. It is time for a new section of the city, or even better, a new city we can travel to. This game is too small and too dull. Nothing new to explore except for a few new quests in the Necropolis. We want a new city of Eberon to go to. We want to have mounts to get there.
Example #3. Stop the spammers from clogging our mail boxes. If someone wants to buy plat, let them look online, why do we have to have ads emailed to us? We have enough email messages to delete at work, why do we have to do it in a game?
Example #4. Those of us who had multiple characters on several servers before the big server reduction got the shaft. We used to have 15-18 characters on three servers. If we wanted a new character, we could drop one and replace it with a new one. Now on sarlona, if i have 15 toons, if i want a new character I have to delete 11, to get down to 4, in order to create one. You do not allow us to have 15, delete one, and make a new one. We got the shaft on this.
Example #5. WOW has Battlechests in every store, William Shatner and Mr T doing commercials, and an atlas you can buy. My friend does not have broadband so he can't easily download the DDO game. He can't find the game in the store to buy it. From a marketing standpoint, how is DDO to surivive if it is not even sold in the stores or easy to find?? When was the last time DDO had a hint or clue book?
Thank you for listening.