Very Weird Latency Issue

[Nocturnal_Illusion]

If I am running an instance solo or with one other person the game is fine. As soon as I run a party of 8 and we start facing monsters my latency shoots up over 10,000ms (17,000+ is the record so far). I don't have any data loss, just impossible to play. I have no problems in town or anywhere else, only in instances and only when I have a reasonable size party and only when fighting monsters. As soon as the monsters are slain the latency drops. I have checked and checked and checked all my settings, scoured the forums, disabled all programs running in the background and still the problem persists. I cannot see anything in the tech support that helps my problem, I have tried pinging www.ddo.com and get no packet loss with about a 300ms average response. This problem seems to be very specific and unfortunately I can only suspect the game itself.

I have a second computer connected to the network, entirely different setup and it is experiencing the exact same problems with the game. Is anyone else having this issue and has any found a workaround or can suggest one? Any help will be much appreciated as unfortunately the only other solution is to cancel two accounts and look elsewhere.

[Theboz]

At first i thought maybe it was your computer, but then you said another computer is alst doing this.

Well what do the two computer share Router, Modem, ISP, and DDO.

lets diagnose this step by step

First are you using any wireless connections, if you are then for testing purposes connect using a cable(cat-5) and see if that improves anything

If no wireless then remove the router from the setup and use one computer and just connect it to the modem and try DDO, if that works fine then you know its something wrong with the Router. If that does not help then we know its either your modem, or ISP, I dont think it would be DDO. because nobdy else experiencing anything like that.

The modem is harder to check unless you have the IP address to connect to it, but you will not be ale to do anything

You can call your ISP and ask them to perform a line check, dont tell them is because a game is not working correctly they will just say thats not there fault and you will not get anything done though them. Also if you use DSL make sure all your filters are working correctly and if you are using Cable make sure you have not change the connection for the modem to another cable outlet that was not ceertified to be use for the modem connection.

Post your Tracert to GLS.DDO.COM

[Nocturnal_Illusion]

Thanks for the quick reply. Both the computers a connected via Cat 5, no wireless. I cannot separate the router from the modem as they are one in the same. I am using a Dynalink 1025W. It is running the latest firmware.

The second computer has not had a reformat or reinstall in 12 months. We where playing DDO on that system 6 months ago. The only thing that has changed is we have gone from a 512/128 ADSL connection to a 8192/384 ADL connection.

We left DDO 6 months ago to play Lord Of The Rings Online. It was during that time we upgraded our internet connection. LOTRO worked fine with that connection, better than fine it was ninja fast. However my wife an I did not enjoy the game as much as DDO and decided after 6-8 months later to shift back.

This latency issue ONLY appears in DDO and it ONLY appears in the above described way. I can only put it down to one of two things, either DDO doesn't like out new internet connection for whatever reason, or something has changed in the client software in the last 6-8 months that our ISP doesn't like.

I am open to suggestions though, I would much rather play DDO than switch to another game.

[Nocturnal_Illusion]

After browsing from one end of this forum to the other I think I may have finally discovered the source of my problem.

Mod 5

When we where playing 6-8 months ago it was smooth, now it's rubbish. Scanning through the forums there are other people with similar problems, however most replies seem to entail "Update your driver, something wrong with your computer, its only you". So yes, out of the many people playing the game, perhaps only a handful of us are experiencing issues, but they do seem to be directly related to Mod 5.

Might have to suspend both our accounts until this is resolved as the game, for us at least, is otherwise unplayable.